评论 (1,699)

整体评分
4.8
每个评分等级的数量
  • 90% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2020年6月2日

Good initial idea but very bad implementation. There are always new bugs. Since today, the delivery date/time requested by the customer is no longer added to the order. I have to develop patches to fix the errors in the Zapiet application!

ZAPIET IS UNRELIABLE!

La Crêperie de La Gare
法国
大约1个月 人在使用应用
Zapiet已回复 2020年9月17日

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi La Crêperie de La Gare,

Thanks so much for your feedback!

As i'm sure you can imagine demand for our app skyrocketed ...

2020年4月21日

If I can give zero stars, I would. With everything going on, you want your online store to be efficient and streamline. I've put in more tickets to have my issue resolved than orders received! They would escalate and nothing would come of it. Very disappointed!

Emerald Vinyl
美国
大约1个月 人在使用应用
Zapiet已回复 2020年4月23日

Hi Emerald Vinyl,

I'm really sorry to hear of the experience you faced trying to get support from my team. Since the start of COVID-19 crisis we have been hit hard on the ...

2020年4月27日

I downloaded this app because my store does store pick-ups and delivery. After a month of customer service answering me once every 3 or 4 days, not being able to speak with someone, being passed from one person to another and now I'm paying for a transaction app they said would fix my problem but didn't...enough is enough. Absolutely terrible customer service

Viande et Plus / Meat & More
加拿大
大约1个月 人在使用应用
Zapiet已回复 2020年9月17日

Hi Meat & More,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed ...

2020年4月17日

App has been very unstable, and is causing lots of operational issues for us. Have tried to contact support 4 times over the last 2 weeks, no response.

TK Liquidation
加拿大
29天 人在使用应用
2018年2月21日

The support team never answers, the locale files are not complete and the translations are not accurate, the store info isn't complete, and the rates API just doubles the settings, the help center is from an outdated version of the app

Popfunko
墨西哥
22天 人在使用应用
2020年5月22日

If I could give this app Zero I would.
The app broker our store - check out button started to fail.

We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund.

I do not ...

Sælkerabúðin
冰岛
18天 人在使用应用
Zapiet已回复 2020年9月17日

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Sælkerabúðin,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. Our average ...

2020年5月7日

Horrible customer service, I tried using this app for my online store to offer local deliveries and pickups and it has been a nightmare getting to get this team to respond to emails. Very confused customers with a feature that works half-way. Maybe they'll follow up with me after this review..

Lushra
美国
18天 人在使用应用
Zapiet已回复 2020年9月17日

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Lushra,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can ...

2020年4月17日

Very unstable. Today is 18 April, all of a sudden for both of my website, the date and time selection modules become partial disabled and we are losign customers every minute. And they are uncontactable! I am a premium paying customer on their most expensive package! REPLY MY EMAILS NOW! cavendishmeat@gmail.com

TasteBuds
新加坡
17天 人在使用应用
Zapiet已回复 2020年4月23日

Hi TasteBuds,

It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. We have done ...

2020年4月28日

We have sent 2 emails and a support ticket but have received no response on an issue with inventory syncing. Very frustrating.

Moon Juice Shops
美国
17天 人在使用应用
Zapiet已回复 2020年4月28日

Hi Moon Juice Shops,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app ...

2020年4月17日

The app itself is actually very good. However, the company are clearly struggling to keep on top of the volume of new customers that they are getting, and rather than stopping selling to new customers, they are continuing to take them on.

This means the app is regularly going offline for all customers and is costing stores a lot of money as the checkout completely breaks.

In case it helps other ...

Robert Withecombe Butchers
英国
16天 人在使用应用
Zapiet已回复 2020年4月23日

Hi Robert,

It's Andy here the Founder of Zapiet. You are 100% correct in that we have been struggling to keep on top of the sheer demand for our app. We did indeed take the ...