Zapiet ‑ 取货 + 送货
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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I highly recommend this app. Customer support was fast to respond and help me with the setup. Now everything is working smoothly :)
Hi,
Thank you for your review! Glad I was able to help you quickly today :)
Best wishes,
Bogi
Great app. Fantastic customer service. Highly recommended.
The service we received from the Zapiet Store Pick up + Delivery team was excellent (Clemency- Thanks! Stephanie- Thanks!) We wanted to hide pick up times during Christmas Week and especially on 12/24/22 because we are closing early on that day (which is Christmas Eve). I did a work around and cut off pick up on every Saturday at 2 pm in December but thats not great for busy Saturdays. I reached out to Zapiet explaining that we want to hide pick up time slots on a particular date. They fixed it up in a jiff. Thank you! from, FATAPPLE'S Bakery - Berkeley & El Cerrito California USA
Hi there!
Clemency here, thank you so much for taking the time to write such a lovely review :)
It was a pleasure working with you, I'm so glad we were able to help! If there's anything else we can help with, please do not hesitate to reach out!
All the best,
Clemency :)
Aaron the specialist helped me config the app and build a smooth checkout user experience based on complex pickup and delivery logic. Thank you Zapiet!
They were quick to respond and were so helpful in solving issues with a changed theme on shopify. Customer service was great!
I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I started working in the summer with Zapiet to install this in. I specifically worked with Sebastian and he was incredible. We set it up exactly the way we wanted it. But after a week of launching the shipping option, we realized that we needed to do some more improvements. So we made changes in the Shopify end and things went haywire in the Zapiet App. I would change an option in the app, and it would take a while for it to be updated on the site. Reached out to customer serviced and received feedback 24 hrs later. Because I can’t afford for being down so long, I figured a solution that would tie us over. But our shipping option is still not functioning the way it should. Currently the app is displaying all 5 shipping options. But due to the type of product we have, we can only use 2 of them. After another 24 hrs, I get a quick email saying problem is resolved and I can enable the shipping option. But that is not the case, all 5 options are still shown to our customers. I've requested multiple times for them to just jump on a quick call (no more than 15 minutes ) to just iron this all out. But it seems that they specifically skip that part of the email. They say there is a phone and email support 24/7. This definitely has not been my experience. From my experience, you get 1 email support/ day and you hope they answer all your questions. Or you'll have to wait for another 24 hrs.
Hey there,
Thank you for taking the time to leave a review, we really appreciate all of our customers feedback.
First I would like to sincerely apologize for the experience you had with our support team, it is never our intention for our customers to feel neglected.
I will be honest, our response times at the moment are slower than we would like, there has been an uptick in the support tickets over the recent weeks due to the holiday period and this has meant that response times and phone availability are not of the high standard our customers have come to expect.
I have reviewed your configuration and I have personally ensured that only the required shipping options are now displayed at checkout.
I have also responded to you via your ticket in the hopes that we can arrange a call to discuss any remaining concerns you may have.
I hope to hear from you soon.
Kind regards,
Ronan
Zapiet Support
We only use a small subset of the functionality of this app - the ability for customers to select a delivery date for their orders - but it works very well for us. The most important things is the quality of the customer support. Their team (notably Kitty) have gone above and beyond for us multiple times to help with customised solutions to problems specific to our business.
Hi Guys,
Thank you so much for leaving us a wonderful review! It is great to hear Zapiet- Pickup + Delivery has been able to help your store.
We are always more than happy to help, so you know where we are if you need anything else.
Best wishes,
Kitty
If you offer pick up and local delivery this really is an APP you can’t be without.
The support is second to none, Sam has always been just an E-mail away with advice and and helping hand along the way. Carlsberg don’t make Shopify Apps but if they did......
Top APP... Top guys.
I used this app for Local Delivery, It had almost all the features that I needed except one small feature to select a region from a dropdown list instead of typing the exact postal code or city name etc.
Other than that, the App is simply great and saves you a lot of time.
Support is very nice, Pamela Toni was great to answer all my queries and provided me much needed assistance. She made me love this app. :)
Excellent app. As a small business we rely on this app working to provide pick up, shipping and delivery to our customers. Andy and the team are amazing and work around the clock to resolve any issues.