Zapiet ‑ 取货 + 送货

Zapiet ‑ 取货 + 送货

评论 (1,295)

整体评分
4.9
每个评分等级的数量
  • 91% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 3% 的评分是 1 星
2019年1月10日

This app is really useful and fit to our need! Also, we really appreciated the Zapiet team for their prompt response to help with all technical issues and make sure that it all works out, especially to Andrew. Outstanding service. Highly recommend!

Rootastes - Make Corporate Lunch Healthier
美国
19天 人在使用应用
2015年3月23日

We have been looking for an app like this for ages! We needed some slight modifications making but Andrew was only happy to oblige. Highly recommended.

Mostly Music
美国
19天 人在使用应用
2024年3月11日

Agradezco la atención brindada por Diego, quién fue el asesor que estuvo apoyándome la mayor parte del tiempo en las muchísimas dudas que tenía. :)

Floreria Maria Violeta
墨西哥
19天 人在使用应用
Zapiet已回复 2024年3月14日

Hola Itzel, 
 
¡Gracias por dejarnos tu reseña!
 
Estamos muy emocionados de ver como nuestra app puede ayudarte a ti y a tu negocio. 
 
¡Si tienes alguna otra duda no dudes en ponerte en contacto con nosotros!
 
Saludos, 
Diego

2021年12月27日

we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!

Tayybeh
加拿大
1年多 人在使用应用
Zapiet已回复 2022年2月7日

Hi,
Thank you for sticking with us on this journey!
Best wishes,
Bogi

2024年2月23日

This program is a life saver and has tons of flexibility. Their customer service is top notch and very helpful, if afterhours.

Pavlo is who I worked with and he saved the day!!! Great team and program!

Fit With Me Food
美国
19天 人在使用应用
Zapiet已回复 2024年2月25日

Hi Robert,

It was wonderful to read your review! I am pleased to know that my help has been greatly appreciated.

I wish you much success with your stores. Be confident that you can contact us any time!

Warm regards,
Pavlo

2017年11月15日

If you're looking for Store Pickup and Delivery choices for site, this app is the perfect choice. It looks great and works superbly. When we changed our theme we experienced a minor issue which was rapidly resolved over a weekend! Only a few hours later all was working perfectly again. Excellent support from Zapiet!

Gigante Computers
英国
18天 人在使用应用
2016年9月21日

I'm impressed with both the app and the support. These guys are a pleasure to work with.

Cape Coffee Beans
南非
18天 人在使用应用
2023年2月11日

Great product, solved so many cart & checkout issues for us. Support team were a great help with hours of chat and emails.

The Compassionate Kitchen
澳大利亚
18天 人在使用应用
Zapiet已回复 2023年2月11日

Hi Stephen!

On behalf of our Zapiet team, thank you so much for such a thoughtful review!

It was a pleasure helping you with our Zapiet - Pickup + Delivery app and your checkout today.

Please reach out to our team whenever you require further assistance in the future.

Thanks for your time and have a great day ahead,

Krystabel

编辑时间:2020年12月7日

I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I started working in the summer with Zapiet to install this in. I specifically worked with Sebastian and he was incredible. We set it up exactly the way we wanted it. But after a week of launching the shipping option, we realized that we needed to do some more improvements. So we made changes in the Shopify end and things went haywire in the Zapiet App. I would change an option in the app, and it would take a while for it to be updated on the site. Reached out to customer serviced and received feedback 24 hrs later. Because I can’t afford for being down so long, I figured a solution that would tie us over. But our shipping option is still not functioning the way it should. Currently the app is displaying all 5 shipping options. But due to the type of product we have, we can only use 2 of them. After another 24 hrs, I get a quick email saying problem is resolved and I can enable the shipping option. But that is not the case, all 5 options are still shown to our customers. I've requested multiple times for them to just jump on a quick call (no more than 15 minutes ) to just iron this all out. But it seems that they specifically skip that part of the email. They say there is a phone and email support 24/7. This definitely has not been my experience. From my experience, you get 1 email support/ day and you hope they answer all your questions. Or you'll have to wait for another 24 hrs.

Charlotte Truffles
美国
1年多 人在使用应用
Zapiet已回复 2020年12月8日

Hey there,

Thank you for taking the time to leave a review, we really appreciate all of our customers feedback.

First I would like to sincerely apologize for the experience you had with our support team, it is never our intention for our customers to feel neglected.

I will be honest, our response times at the moment are slower than we would like, there has been an uptick in the support tickets over the recent weeks due to the holiday period and this has meant that response times and phone availability are not of the high standard our customers have come to expect.
I have reviewed your configuration and I have personally ensured that only the required shipping options are now displayed at checkout.

I have also responded to you via your ticket in the hopes that we can arrange a call to discuss any remaining concerns you may have.

I hope to hear from you soon.

Kind regards,

Ronan
Zapiet Support

2018年3月17日

This app works great, has all the options you should need for a local delivery service. The support is AMAZING, I usually receive a reply and a fix within an hour. Keep up the good work guys!

Coughy
美国
18天 人在使用应用