Zapiet ‑ 取货 + 送货

Zapiet ‑ 取货 + 送货

评论 (1,694)

整体评分
4.8
每个评分等级的数量
  • 90% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2024年12月8日

Too many Bugs.
Most recently, the delivery date that the customer placed an order for was incorrect in the system, causing us to miss orders, and their response was "we are working on it, there is no ETA".

It was quite smooth earlier, but have been facing too many issues recently.

Mia Tavola
新加坡
2年多 人在使用应用
Zapiet已回复 2024年12月10日

Hi there,

Thank you for your feedback. We understand how frustrating this situation must be for you, and we deeply empathize with the impact it has had on your operations.

...

2024年6月28日

Being told that I have to upgrade shopify because their check out doesn't support subscriptions....but it's worked before today...I would try and get to the bottom of whether its a money spinning con but with he 'help team' taking 15 minutes to respond each message this app is entirely not worth it. Refund please!!!!

Perry Court Farm
英国
接近2年 人在使用应用
Zapiet已回复 2024年6月30日

Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and any frustration it may have caused.

To clarify, the issue you're ...

编辑时间:2024年6月29日

Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, ...

MARIN RAW
美国
5个月 人在使用应用
Zapiet已回复 2024年6月23日

Hi Elizabeth,

Thank you for your feedback. We apologize for any inconvenience caused by our customer service and its impact on your business. Providing reliable and timely ...

2024年8月14日

writing and asking for about an hour simple questions just wanted to know if the app can help me with the issues i have on my store....no support no answers they are active they write things that are not related to waht im asking....im happy i didnt start paying cause there is not support here at all!!

GLAM42
以色列
大约22小时 人在使用应用
Zapiet已回复 2024年8月16日

Hi there,

Sam here, Head of Support at Zapiet. Thank you for taking your time to leave your feedback here on the app store. Looking at the logs internally here my team were ...

编辑时间:2024年6月9日

unistall before trial finish but their still will charge you the bill...when u complaint with shopify , their ask me talk to direct to app developer. WHen can get it the refund and who urs are going to contact? no receive any email from urs at all??

Xdara - Darkstore's
马来西亚
4天 人在使用应用
Zapiet已回复 2024年6月8日

Hi there,

Sorry to hear that you were mistakenly charged before the end of your trial.

We have now issued a full refund and I have sent you an email directly in case you have ...

编辑时间:2020年5月5日

No support!!. Sent email at the beginning of April, we are in May and my issue still not sorted.
This is unacceptable. My store is busier than ever and because of the lack of support it is slowing down my delivery process.

A&T Cooper
英国
5年多 人在使用应用
Zapiet已回复 2020年5月5日

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi A&T Cooper,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can ...

2020年6月5日

One of our customers just asked me there is no option for pickup.. and I just checked there is no option for pickup and delivery... I'm very disappointed. I don't know when this issued was started. We didn't get orders from our site(just few a month, and I don't know how they placed order), and It is because it doesn't show option for pickup and deliver. The worst part is that this is not the ...

Wowsome Blossome
美国
大约3年 人在使用应用
Zapiet已回复 2020年6月5日

Hi Wowsome Blossome,

Thanks so much for taking the time to leave your feedback. I have just checked in with my support team and it appears that they were able to resolve your ...

2020年5月3日

New site, trying to get app installed and integrations working with other apps listed as "integrations". Overall App advertises some great functionality but in reality it isn't a straight out of the box solution. Support is slow and responses are generic. Better documentation would help for integrations with other apps listed as integrations. Anyone know how to setup/troubleshoot integrations to ...

MyULF
美国
2年多 人在使用应用
Zapiet已回复 2020年9月17日

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi MyULF,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can ...

2020年11月18日

I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We ...

Peterley Manor Farm
英国
2年多 人在使用应用
Zapiet已回复 2020年11月18日

Hi Katy,

Thank you for your feedback and thank you for your time on our call earlier it was a pleasure talking to you..

I am glad that we could get this issue resolved for ...

编辑时间:2020年4月24日

I have requested help countless times regarding daily order limit and no answer. This has gone on for over a month. Perhaps this one star review will get your attention. We delivery the product we sell and can only deliver so much in a day. The daily limit is set but the orders keep adding up over and above the limit. I have to continually monitor and then block the day when it is too full. This ...

Paramount Nursery Inc.
加拿大
2年多 人在使用应用