Zapiet ‑ 取货 + 送货
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.
Hi,
Following your feedback about the POS extension, we want to acknowledge here that these issues have been resolved on the latest version of the extension.
We appreciate your feedback as it pushes us to improve the app to better suit the needs of merchants like yourself in the day to day running of your business!
Best wishes,
Bogi
Zapiet
In theory this app is very useful and has had intermittent periods of good function with my business - the problem right now is that it's producing terribly inaccurate information and data - scrambling pick up and delivery dates, messing up delivery addresses - it's an absolute mess for us. Be warned that you will be taking out support tickets A LOT with Zapiet. They do respond quickly, but this latest bout of issues has severely impaired my business and left me with a LOT of angry customers. They keep telling me it's Shopify's fault and that they are working together with Shopify to resolve the issues, but seriously guys - this has now impacted me and my team for months. I'm really frustrated.
UPDATE: 26th Oct 2022
Hi Kevin,
Andy here the Founder and CEO of Zapiet. I come baring good news!
Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders!
I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control.
You can now continue to use the app flawlessly :)
Kind regards,
Andy Cargill
Founder & CEO
Hi Kevin,
Thank you so much for taking the time to leave your honest feedback. We 100% understand your frustration with the issue relating to the attributes, it has been frustrating for us too and we have been working relentlessly with Shopify to resolve this issue. Within the last 24 hours we have managed to add a new tool to Store Pickup + Delivery that should ensure all of your future orders that are affected by the issue are corrected within a few moments. We have reached out to your personally with detailed instructions on how to enable this new tool. All feedback we receive relating to the attributes issue is being consistently passed to the teams at Shopify to ensure that we are able to resolve the issue as soon as possible.
Hopefully the new tool that we have added should enable you to successfully manage your workflow again and a full resolution be available as soon as possible.
Kind Regards,
Sam
This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support!
We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"
Hi there,
Thank you for taking the time to leave your feedback!
It appears that you had a little trouble getting our Deliv integration activated on your store. There are several steps involved in getting the integration up and running, and multiple teams involved in the process. So it can take a little while to configure, especially during the holiday season. We are actively working with the Deliv team to streamline the setup process as much as possible.
I'm looking forward to speaking with you tomorrow and completing your setup :)
Kindest regards,
Sam
Terrible customer service and support. I use this app for my flower shop for local pickup and delivery. Everything worked great for awhile, but lately we've been starting to have some issues. We have had two orders where there was no delivery date. We reported this problem last week and haven't heard back. I sent a follow-up today, and couldn't talk to an actual person, just a bot that basically told me to wait another day.
It takes several minutes for a support representative to see your message to respond to your issue.
Hi Happy Dawg,
Thanks so much for your feedback, we really appreciate it.
We are actively working to be able to offer realtime support 24 hours a day. Our average response time is currently less than 3 hours with a total resolution time less of than 5, seven days a week.
We also have an emergency telephone number you can call anytime of day should you have a pressing issue :)
Kindest regards,
Andy
The app has all the necessary functions it should have for store pickup & delivery service. However, the app has quite a bit of glitch depending on a customer's browser & the customer service team is very slow to fix the issue.
This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score.
Negative Reasons:
- Variable and slow loading times across the back end including settings and delivery tabs.
- Customer Support is slow to reply.
- Their servers went down on the 7th of July, 2020 and the entire business model for our company got screwed with logistics and delivery. (Made checkout impossible, meaning my ads across social & search had to be shut down, lest we drive traffic with 0 conversions)
- The app has variable loading times and is sometimes slow and sometimes average (no consistency)
- My company drives 20-50k a day and with these errors, our sales have been vastly affected and the opportunity losses have been massive with all these errors and server downtimes.
Suggestions to Zapiet Team:
- Get a proper server host that won't go down and affect all your clients.
- Get some more customer service people to account for international clients or don't market this app internationally if you can't support the clients you charge.
- Fix your app errors and glitches before putting it on the market in such a faulty form.
App looks great on the site but doesn't actually work. When customers select in-store pickup or local delivery, they are only given shipping as an option. Have been trying for over a week to get help from support but I have received no response from the developer nor have they responded to the Shopify Expert who is trying to help me get this installed and working.
Hi Franscakeandcandy,
I'm Andy the Founder of Zapiet. I'm super sorry for the delayed replies you've had from my support team. We have just been inundated with merchants needing our help recently and are trying our best to reply as fast as possible to everyone.
I am sure I can resolve your issue promptly and you'll be loving the app again very soon!
I will send you a personal email within the next couple of minutes :)
Andy Cargill
Founder of Zapiet
www.zapiet.com
When I click on Store pickup on Checkout, the price for Delivery is still charge. Hope to solve this issue ASAP