Zapiet ‑ Pickup + Delivery
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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Srivastav was very helpful in resolving the issue and was very quick and polite. Srivastav also provided a loom video to assist with correcting the configuration settings.
It's a shame that initially so much time was taken up by "Zack" the AI bot prior to being escalated to a person. It would have been a much better customer experience if I was directed to a person initially.
Thank you so much for the wonderful 5-star review and for taking the time to share your experience.
I’m really glad I could help resolve the issue and that the Loom video helped get the configuration sorted so everything is working as expected.
I also appreciate you sharing your feedback about the initial interaction with the AI assistant. We’re continuously improving it, and feedback like yours helps us make the experience smoother and more efficient for everyone.
If you ever need anything in the future, I’m always here and happy to assist.
Srivastav
I'm with this app for years for my store. The app works well for pickup/delivery options and the help centre is helpful. They also offer multiple languages, EN-FR for my store.
Hello S Lee,
Thank you so much for your wonderful words! I'm really happy I could assist you with the language setup. I also truly enjoyed chatting with you. Please feel free to reach out if you encounter any issues in the future.
Thanks again,
Rutvik
Reported a translation glitch at checkout and it was resolved in just one day. Fantastic! I’ve been a loyal user since 2020 and it’s great to see the app constantly improving.
Hello Jayden,
Thank you so much for the kind review. We’re really happy to know you’ve been with us since 2020 and truly appreciate.
Please feel free to reach out anytime if you need help in the future. We’re always here for you, 24/7.
Warm regards,
Rutvik
This app does exactly what it promises. The front-end display looks clean, clear, and professional, which is a big plus for customers.
What really stood out for me was the support. We accidentally broke something on our end, reached out, and got help almost immediately. They even logged into our store and fixed it for us — the whole thing took under 30 minutes. The chatbot is actually useful for quick issues too, and when the problem was more technical, a developer jumped in right away.
Overall: solid app, great UI, and genuinely impressive support.
Thank you so much for the detailed and thoughtful review! I’m really glad to hear the app is delivering what you expect and that the front-end experience has been a plus for your customers. We truly appreciate you taking the time to share your experience. Thanks again for choosing Zapiet – Pickup + Delivery, and we’re always here if you need anything further!
Warm regards,
Srivastav
Rutvik provided invaluable support in troubleshooting and fixing a critical shipping rate issue during the launch of our latest market.
Hello Leilan,
Thanks so much for the feedback, really means a lot! Glad I could help fix the shipping rate issue. If you ever need anything, just drop us a message, and we’ll be happy to help.
Regards,
Rutvik
App works but could be better. In-app chat support works but response time could be improved. We faced some issues that kept repeating itself even after several fixes. Support and development team (Rutvik) ended up fixing things on their side after being escalated. Happy to keep using the app for now.
Hello Icon,
Thank you for your valuable feedback! I'm really glad I could assist you in resolving all your issues. Please don't hesitate to reach out anytime in the future. I'm always here to help!
Regards,
Rutvik
Two stars for Zapiet – Rates by Zip Code
We use Zapiet to charge delivery by Auckland postcode zones from one location. The app works, but the required postcode validator on the cart page adds unnecessary friction — customers must enter their postcode before checkout because Shopify’s checkout can’t natively calculate rates per zone.
Support confirmed this validator can’t be hidden — it’s core to how the app works. Attempting to remove it caused our postcode-based shipping settings to be deleted. Fixing this properly requires a second Zapiet subscription, adding extra cost. Other apps, like PickEasy, handle postcode-based rates without needing a secondary app.
Zapiet advertises that their pickup + delivery functionality can handle rates by zone, but in practice this is limited and still requires the validator step, making checkout more cumbersome than advertised.
Hi there,
Thank you for taking the time to share such detailed feedback. We completely understand how this setup could feel frustrating, especially when you’re trying to create the smoothest possible checkout experience for your customers. We’d be very happy to schedule a call to walk through the best workflow for your store.
We’re very sorry as well for the disruption caused when your postcode-based shipping settings were removed. That certainly wasn’t the intended outcome, and we understand how impactful that can be.
Please feel free to reach out to our support team via live chat or by email at support@zapiet.com. We would truly appreciate the opportunity to review your configuration together and assist further.
Warm regards,
Zapiet
Betty is extremely helpful, she is willing to list and help me to tackle the operation issue as fast as she can. Furthermore, she helped me to investigate the checkout process to understand the operation is smooth and the setup is accurate
Hi Louis!
Thank you so much for your wonderful review. It was truly a pleasure assisting you with the app today. If you ever need any help, please don’t hesitate to reach out to us anytime. We’re always here for you!
Best regards
Betty
Love working with the Zapiet team! Awesome to talk to humans who help and are knowledgeable about their product. The app works so well for our needs as a florist!
Hi Caroline,
Thank you so much for the lovely review! I truly enjoyed working with you as well.
It means a lot to hear that our Zapiet - Pickup + Delivery app is working so well for your florist needs, and that I’ve been able to provide helpful, knowledgeable support.
If you have any questions, please don’t hesitate to reach out.
Warm regards,
Jessica
Amazing support as always, I've had Zapiet on my website for about 5 years now and not only the app works great but their support is always on point whenever there is any issue, even on weekends!
Hi Lucas,
I truly appreciate you taking the time to leave such a fantastic review. Your feedback is incredibly encouraging. If there’s ever anything else I can help you with, I’m just a message away.
Sincerely,
Rutvik