Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

評價 (1,606)

整體評分
4.8
各級評分數量
  • 89% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 4% 的評分為 1 顆星
編輯時間:2023年3月29日

Support was super responsive and was able to fix several issues quickly so we can launch our new site!

shopdowntoearth.com
美國
使用應用程式 10個月
Zapiet 已回覆 2022年10月19日

Hey Alice!

Thank you for your kind words

It was really nice helping you out with your store and our Pickup + Delivery app 🙏🏻 Should you need anything else down the road to not hesitate in reaching back!

Wishing you a lovely day,

María

2015年7月22日

Excellent support! Fast response and customer care support. You can't imagine that this support service happen in Shopify App, even hard to find in Software Engineering Industry.

Cakestarter
香港特別行政區
使用應用程式 10個月
2021年1月21日

Cannot rate this app and support highly enough. Any issues I've come across have been resolved quickly and the recent updates such as limits applied to pickups as well as local delivery really help us serve our customers well.

Henry Street Garden Centre
英國
使用應用程式 10個月
編輯時間:2020年4月23日

I dont know if it's the current times or excess use, and I have tried to be patient, but this app has failed us during critical lunch hour peaks now three times over the past 3 weeks. Customers are not able to select a day or time to check out for hours and sometimes It stops working for the rest of the day.

Tasty As Fit
美國
使用應用程式 10個月
Zapiet 已回覆 2020年4月23日

* POST-COVID LOCKDOWN UPDATE - Sept 2020 *

Hi Tasty as fit,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

編輯時間:2020年4月8日

Ronan was amazing in customer support!, It was a very rapid and complete response from Zapiet. Verry Happy with the service and product.
Thank You!

JHS
英國
使用應用程式 10個月
2015年10月15日

In-Store Pickup is the prefect app for business looking for a organized way to allow customers to select a date and time they would want to pickup their order. Also the support from the developer is fast and reliable. We had a code issue and he was very fast to respond and help fix the issue. I highly recommend this application.

Raw Feeding Miami
美國
使用應用程式 10個月
2019年7月31日

I needed this app to develop our customers choice of shipping and store pick up. Once adding the app I was extremely impressed with the support provided by Sam and Ismail, they have helped me so much to ensure I get the most from this app. Sam personalised the look of the app for me and Ismail has improved our communication emails/ texts generated after checkout. No problem was too big and my questions were answered throughout the day into the late evening! Thank you!

((BOUNCE))™
英國
使用應用程式 10個月
2023年11月9日

This is the 4th pickup and delivery app I have gone through, and it's so worth the money. It just works. No issues, no problems, easy set up. Every other app had so many limitations or additional add-ons required. Zapiet does everything I need it to. Support is 1st class also and will go above and beyond to help you make your store right. 5 stars for Kitty.

Chris's Ice Cream
加拿大
使用應用程式 9天
Zapiet 已回覆 2023年11月20日

Hi there,

Thanks so much for the awesome review!
I'm delighted our app does everything you need and that you continue to use it. It was my pleasure assisting you today!

I'm here should you need anything else.

Have a great day,
Kitty

2021年4月23日

The speed with which the technical team replies is certainly one of Zapiet's strong points, along with the kindness of the staff!

Auberge Saint-Antoine Boutique
加拿大
使用應用程式 9個月
Zapiet 已回覆 2021年4月27日

Hi Catherine,

Thank you very much for your lovely review, we really pride ourselves on our excellent support team!

Please know we are always here should you need anything else.

Wishing you all the best,

Flora

2021年3月31日

Sandy fixed our problem right away! Thank you... Always fast support and on point. Would recommend.

Thomsen & Ko
丹麥
使用應用程式 9個月
Zapiet 已回覆 2021年3月31日

Hello there,

Thank you for this lovely review ! I am happy to have been able to help

Don't hesitate to reach back, if there is anything else I can do.

Sandy