Zapiet ‑ Pickup + Delivery
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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Hi there!
We're truly grateful for your 5-star rating of our Zapiet - Pickup + Delivery app! Your support means the world to us. Thank you for your time and feedback!
Warm regards
Betty
Hi,
Thank you for your five star review of our app! We're really glad to know that you're enjoying using it!
Best wishes,
Bogi
Incredibly helpful and very patient with all my questions! I was able to get everything set up within an hour.
Phenomenal support! They really went the extra mile for me.
Excellent support by betty.
Competent, helpful and went way above and beyond! He also understood that I had to be in and out of the conversation for various reasons.
Incredible customer service
Hi Kim!
I'm happy we were able to get your rates sorted on your store! I really appreciate your kind review. It was a pleasure to help, and short of babysitting, I'm always here to assist with anything else you might need! (:
Have a great day!
Angelo
Support is superb. Application solves my local delivery setup.
Hi!
Thanks for leaving a review. We're glad to help you set up your delivery.
We are always doing our best to help the business grow, we appreciate your support
and we will continue delivering our best effort to keep your store running!
Happy Holidays!
Manuel (:
Manuel was amazing. He did not give up until he had solved the problem. He was truly fantastic.
Hi there and a big thank you for taking the time to leave such a wonderful review!
Best wishes,
Bogi
Zapiet team
App does what it should. The support is exceptionally good, very helpful and solution-oriented.
Thank you for your kind review!
We're glad to hear Zapiet - Pickup + Delivery is working well for you and that our support team has been helpful. We're always here to assist and appreciate your feedback!
- Sandy
Awesome service - issus sorted within 10 min on Sunday.
Hi Muhammad!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad to hear that my support was responsive and got this sorted out in no time!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me.
Leo
Excelente atención al cliente, te logran resolver lo que necesites.
Hola!
Gracias por tus palabras!! Fue un placer ayudarte con la configuración de las tarifas Por favor escríbenos si necesitas algo en el futuro!
Qué tengas buen día!
Sebastian
Jessica is consistently awesome and goes above and beyond every time to ensure my issues are addressed.
Hi Joseph,
Thank you so much for taking the time to leave a review, it's very much appreciated!
I'm always happy to chat and help in any way I can with our Zapiet - Pickup + Delivery app.
Please do send a message in the future if you have any questions or need any assistance,
Warm regards,
Jessica
Super App, Super Support
Thank you SO much for your review! We're thrilled to hear that you're enjoying our app and service. It was a pleasure to help you get everything set up smoothly. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! ❤️
- Jeanette
The support I got from Stephane was incredible. He answered all my questions quickly and helped me fix things above and beyond what I was expecting.
Thank you for sorting out my mess with pick up and Delivery. I was surprised at how easy it was to get help. All should run smoothly now.
Thank You Herman.
Always happy to help and thanks for the support.
Reach out if you need anything.
Herman
unistall before trial finish but their still will charge you the bill...when u complaint with shopify , their ask me talk to direct to app developer. WHen can get it the refund and who urs are going to contact? no receive any email from urs at all??
Hi there,
Sorry to hear that you were mistakenly charged before the end of your trial.
We have now issued a full refund and I have sent you an email directly in case you have any questions.
-Ronan
Hi,
It was a real pleasure helping you set up the rates for our Zapiet - Pickup + Delivery app!
If you need anything else, feel free to reach out. Our team is always ready to assist.
-Steph
We are planning to use this app soon, and their customer service has been outstanding. This is the only app we've found that offers all the functionality we need for BOPIS (Buy Online, Pick Up In Store). Highly recommend!
Thank you so much for your positive review! We're thrilled that you had a great experience and found it helpful. Your feedback is incredibly valuable and helps us improve.
I never do these surveys but honestly Jessica with Zapiet support was absolutely amazing and deserves all the recognition one can get. Super helpful, responded very quickly and helped me fix issues with my shopify store that weren't even related to the app! She really went above and beyond and was incredibly pleasant to chat with the whole time as well. Thank you, Jessica! Oh and the app is great too!
Hi Sacha,
I really appreciate you taking the time to leave such a lovely review!
It was such a pleasure chatting with you and helping with the distance validation for your local deliveries, amongst a few other things in our Zapiet - Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Kind regards,
Jessica
Just started using this as we are building out a site and support and tutorials have been OUTSTANDING!!
Hi Leslie,
Thank you very much for taking the time to leave such a lovely review!
It's been my pleasure helping you to set up our Zapiet - Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Welcome to the Zapiet family!
Jessica
We LOVE the app! We use both the pickup + delivery app and the postal code app. We have been operating for 5 years without the ability to still have in store pickup orders when we turn off deliveries. But now we can! It has been a game changer for our business. Plus their customer service is EXCEPTIONAL! And I do not say that lightly. Their team has been next level helpful getting our apps up and running and answering any questions we have. Highly recommend these apps.
Hi Jessica!
Thank you so much for your wonderful review!! We're thrilled to hear that our apps have been a game changer for your business. We appreciate your kind words and look forward to continuing to support your needs. Cheers to many more successful years ahead! 🎉
Warm regards,
Betty
Excellent App and support is top notch!
Thank you for taking the time to leave a review, it's much appreciated!
I'm glad that I was able to help sort out your pickup & local delivery with our Zapiet - Pickup + Delivery app.
Any other questions or any further assistance, please do not hesitate to reach out.
Warm regard,
Jessica
I absolutely love this app! It's incredibly helpful for our clients to have a visual representation of our delivery dates, and it comes packed with tons of useful backend features. The team behind the app is extremely helpful whenever assistance is needed.
Hi Vanessa,
Thank you very much for taking the time to leave such a lovely review, it's very much appreciated
It was so nice chatting with you the other day and getting your rates set up within our Zapiet - Pickup + Delivery app along with a few other "fixes".
If you have any questions or need any assistance, please do not hesitate to reach out.
All the best,
Jessica
The team at Zapiet, mostly Jessica, did an outstanding job with integrating my delivery into my shopify store. She was friendly and knowledgeable, not leaving any stone unturned. I would most definitely recommend the team at Zapiet at the go to software for delivery! Way to go Jessica!
Hi Brooke,
Thank you for taking the time to leave a review and for your kind words!
I thoroughly enjoyed our conversation, and I'm delighted I could assist you in configuring your local delivery, including delivery slots and delivery validation, using our Zapiet - Pickup + Delivery app.
Should you have any more questions or require additional assistance, please don't hesitate to reach out. Your recommendation is truly appreciated!
Warm regards,
Jessica
Soutien technique très explicite et rapide. Merci!
Bonjour Sonia,
Je vous remercie sincèrement d'avoir pris le temps de partager votre avis
C'est un plaisir d'apprendre que j'ai pu vous assister avec divers aspects et fonctionnalités de notre application Zapiet - Pickup + Delivery.
Si vous avez d'autres questions ou avez besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter.
Cordialement,
Jessica
parfait !
Thank you for the 'parfait' review of Zapiet - Pickup + Delivery.
You know where we are if you need us again!
All the best
Jayne
Hi Matan,
It was my pleasure helping you with your rates on our Zapiet - Pickup + Delivery app
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
I've been using this for a year now and haven't encountered any problems. Their support is very helpful and responsive to all of my inquiries.
Hi there!
Thank you so much for your kind words!
We truly appreciate your feedback and are delighted to hear about your positive experience with our app.
If you ever need any further assistance, please do not hesitate to reach out to us. We are always here to help.
Warm regards
Betty
Great app and excellent customer support.
Hi Nell,
Thank you very much for taking the time to leave us such a wonderful review
I'm glad I was able to help you setup and test our Zapiet - Pickup + Delivery app and rest assure that if anything ever comes up, we'll be there for you!
Steph
Amazing app. Shout out to the team members including Ronan and Sandy. They have been a huge huge help and offer amazing customer service!
Hello Hussein,
It has been my pleasure to help you configure our Zapiet - Pickup + Delivery app wit the DoorDash Drive integration. Do not hesitate to write us back if there is anything else we can help you with !
Thank you for taking the time to leave us this lovely review.
All the best,
Sandy
Very helpful customer service
Hi Whitney,
Thank you for taking the time to leave a review for our Zapiet - Pickup + Delivery app
Any further questions or assistance, please do not hesitate to reach out.
Warm regards,
Jessica
Sandy was attentive and went the extra mile to ensure our issue was resolved
Hello Jesse,
It was a pleasure to help you make sure that our Zapiet - Pickup + Delivery widget was working as expected in your cart. Thank you for taking the time to leave us a message and do not hesitate to reach back if ever you need.
All the best,
Sandy
Features: The application boasts a commendable array of features.
Implementation: However, the execution of these features is inadequately defined.
Documentation: The provided literature lacks clarity, presenting challenges for user navigation.
Glitches: Occasional glitches can be anticipated, which is common for most applications.
Customer Support: A significant shortfall is the customer support. Initial interactions are with a chatbot, often redirecting users to convoluted help pages.
Price Point: Given its pricing, a more streamlined and intuitive setup is expected.
Potential: The app has the promise to become a leading player in the delivery and pickup sector but falls short in critical areas.
Every time ive had to contacted zapiet live chat, they have always been so helpful and have done everything i have asked for. I highly recommend using zapiet if you have delivery dates and cut offs as well as multiple shipping locations.
Hi,
Thank you for your glowing review of our support! I'm glad my teammate Clemency was able to help you recently :)
It's wonderful to read your recommendation of our delivery dates and cut off time features. Wishing you continued success with your business!
Bogi
Assistant Support Manager
I recently integrated Zapiet's Pickup + Delivery app into our store, and I must say, their support team has been nothing short of outstanding. From start to finish, the experience was smooth and stress-free, largely thanks to their responsive and knowledgeable support.
Whenever I had a question or ran into a minor hiccup, the Zapiet support team was there to help. Their response times were impressively quick, with most queries addressed within a matter of hours. The level of expertise displayed by their support staff was evident in their thorough explanations and step-by-step guidance.
One standout feature of Zapiet's support is their dedication to finding solutions tailored to my specific needs.
Hi Kenneth,
I greatly appreciate your positive feedback regarding your recent experience with our Zapiet Pickup + Delivery app and support team. It's wonderful to hear that our responsive and knowledgeable support made your integration process smooth and stress-free. We're dedicated to providing tailored solutions to meet your specific needs and will always be here to assist you promptly.
-Veno
María Fernanda Banegas fixed my problem with one communication!! I so appreciate her ability to understand my problem and take action without a 4 day lag.
Very helpful.
Thank you so much for your kind words it was a pleasure assisting you!
Should you need anything else down the road do not hesitate in reaching back here. We are always happy to help 💚
María
I spent hours trying to figure out the problem I was having. I started a live chat and Jessica was able to quickly Identify the problem and correct it. Very nice and polite.
Thank you Jessica!
First of all, the customer service alone should be reason enough to choose this app. Any issue we've encountered has been promptly responded to and resolved by going above and beyond.
As an online shop with food sales, we could not function without the Zapiet App. It allows us to customize everything we need for pick up and delivery. Specific pick-up times, delivery dates, and most importantly preparation time which allows us to put together the freshest ingredients and fresh bake custom orders.
Hi Deanna,
Thank you for your review and very kind words
It was my pleasure helping you yesterday to make sure that everything was working on your new theme with our Zapiet - Pickup + Delivery app.
If you need any further assistance or have any questions, please do not hesitate to send a message.
Cheers,
Jessica
J'ai fais appel au support suite à un problème technique. Je suis tombé sur Sandy qui a pris le temps de m'expliquer le problème ! Nous avons pu le résoudre très rapidement ! Vraiment top :)
Bonjour,
Ce fut un plaisir de m'assurer que vos paramètres soient configurés de manière à vous offrir la pleine capacité de notre widget
Je vous remercie de ces gentils mots, et vous souhaite tout le meilleur pour la suite !
Sandy
A great app and a great customer support
...........................................................
Hi Fermin
Thank you kindly for taking the time to write such a wonderful review
We're always happy to help and do our best to give our merchants great and speedy support!
-Steph
Great app - great service! Every time I chat in, support is speedy and thorough. Thank you Zapiet team!
Hi there,
It's wonderful to see your review!
I want to thank you back for your polite and patient approach, it's been a great pleasure to help you out with Zapiet - Pickup + Delivery.
You are always welcome to get back to us if you need any assistance.
Warm regards,
Pavlo
Customer support is outstanding. Questions answered quickly via chat. Very knowledgable help desk.
Hi,
And thank you so much for taking the time to write such a great review!
I'm glad we were able to help fix the checkout button situation and get our Zapiet Pickup + Delivery app setup for rates the way you wanted
If ever there's anything else we can assist you with, please don't hesitate to ask!
-Steph
This is a great app. As a small business owner, the amount of apps needed to run your store to compete with the big businesses is beyond overwhelming and time consuming. So when you come across incredible customer service of an app that goes above and beyond like Diego from Zapiet did - it is life changing. I cannot thank him enough for all the help, amount of time he spent helping me and quick response to my emails for all the issues I was having setting this up. Thank you Diego - you are the best - Zapiet is beyond lucky to have you on board :)
Hello Marla,
Thank you so much for your wonderful review!
It brings us great joy to know that you're enjoying the app and experiencing its positive impact on your business.
Your kind words mean a lot to us, and we're always here to assist you whenever you need support. 😊
Best wishes,
Diego
Quick and friendly support team. Lot's of configurable options which really helps match our operations flow.
Hi Mark,
It was my pleasure helping you today with the preparation times and cut-off times for our Zapiet - Pickup + Delivery app
If you have any other questions, please do not hesitate to reach back out.
Thanks,
Jessica
Outstanding technical support I received from Raji. I recently had an issue with my Zapiet account, and Raji was able to quickly and effectively resolve the issue.
Raji was incredibly helpful and knowledgeable. They took the time to understand my issue and then worked with my template specifically to find a solution.
I am so incredibly impressed with the effort level and technical abilities of Raji. They went above and beyond to help me, and I am so grateful for their assistance. As a result of Raji's help, I will be a Zapiet customer and advocate for life. I am confident that I can always count on Zapiet to provide me with the excellent customer service I have come to expect.
Thank you again for Raji's outstanding support. I highly recommend them to anyone who needs help.
Hi Nicholas,
Thank you so much for the outstanding review! I greatly appreciate your kind words and am thrilled that you enjoyed the technical support you received regarding Zapiet ‑ Pickup + Delivery.
We are grateful for the opportunity to assist you and thrilled to have you as a valued Zapiet customer.
Should you require assistance with Zapiet apps in the future, please don't hesitate to reach out. We are always here to help!
Warm regards,
Ismail Raji
We own a company that sells gifts and before getting Zapiet our clients were confused in our checkout. They would never give us the recipient phone number and sometimes they would choose the gift to be shipped via our Canada Post Flat rate box for more money than it would have cost if they selected delivery which is faster and cheaper. We set up Zapiet pickup and delivery as well as Zapiet rates by Postal code and although setting up the shipping profiles/delivery rates was not intuitive and therefore harder for me than just using organic Shopify, the Zapiet live chat reps were super knowledgeable and programmed them for me along with a little bit of free coding to make the Canada Post Flat Rate box work. I love that the recipient phone number is now clear and mandatory and with editing the language I was able to turn the delivery note field into a GIFT NOTE field for clients to fill out for their recipient. The part I like the best is the customer filling out their postal code before reaching the cart to see if we deliver to their area. I would say this app can do 99% of what I want it to do but the benefits LARGELY outweigh losing the 1% (which only pertain to the Canada Post Flat Rate Box, which if you don't use then not applicable to you). Overall I recommend highly.
Hi there,
Thank you very much for your kind and detailed review! It was my pleasure assisting you with your Zapiet - Pickup + Delivery rates setup!
If there is anything else we can help you with, let us know!
All the best,
Jelizaveta
5 out of 5! Shout out to Agent Chloé with giving incredible expertise and customer service! Zapiet customer service is responsive, and have shown to go above and beyond to get a direct solution to the problem. If you're uncertain they're worth a try based on that alone!
Hi Alison,
It was my absolute pleasure assisting you today. I'm really glad our app does everything you need it to do and that you continue to use it.
Thank you for the awesome review and your kind words, I really appreciate it.
I'm here, should you need anything else.
Have a great day,
Chloé
I am thrilled to provide super positive feedback about Maria, who provided exceptional support yesterday. I had several issues that needed urgent attention, and Maria's response time was lightning fast. Her level of expertise was evident as she quickly diagnosed and solved all of my problems, leaving me feeling satisfied and relieved.
Maria's positive attitude and willingness to go above and beyond made my experience even more enjoyable. She was patient, kind, and understanding throughout the entire process, making me feel like a valued customer.
Overall, Maria's outstanding support exceeded all of my expectations, and I could not be happier with the level of service she provided. Her professionalism, expertise, and exceptional customer service skills are a true asset to your organization. Thank you, Maria, for making my day better with your help!
Hello there!
Thank you for your kind words ✨ I really enjoyed assisting you and helping you out with our app configuration! Please do not hesitate in reaching back to our support team should you need anything down the road!
We are always happy to help out
Best,
María