評價 (1,467)
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根據評分
This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score.
Negative Reasons:
- Variable and slow loading times across the back end including settings and delivery tabs.
- Customer Support is slow to reply.
- Their servers went down on the 7th of July, 2020 and the entire business model for our company got screwed with logistics and delivery. (Made checkout impossible, meaning my ads across social & search had to be shut down, lest we drive traffic with 0 conversions)
- The app has variable loading times and is sometimes slow and sometimes average (no consistency)
- My company drives 20-50k a day and with these errors, our sales have been vastly affected and the opportunity losses have been massive with all these errors and server downtimes.
Suggestions to Zapiet Team:
- Get a proper server host that won't go down and affect all your clients.
- Get some more customer service people to account for international clients or don't market this app internationally if you can't support the clients you charge.
- Fix your app errors and glitches before putting it on the market in such a faulty form.
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.
Hi The Good Fill,
Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon.
Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :)
Andy Cargill
Founder of Zapiet
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike,
Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you.
Kind Regards,
Sam
Hello I had some issues with the support for the delay in solving an issue with there app , but finally, they were in contact with me again and solved the problem .actually it is a good app and you have to make sure that you understand all the features well since with support sometimes it might take longer than usual to get an answer but overall I recommend this app
Hi Albert,
Thank you for your feedback, we really appreciate you taking the time to leave a review.
I would like to apologize for the delay you experienced in receiving support, we had a very busy week where the volume of support tickets increased in the run up to the holidays, this resulted in slower response times. After some great work by our entire team, we have now cleared the backlog of tickets and our response times have returned to normal.
I look forward to providing you with a better experience in the future.
Kind regards,
Ronan
The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.
I am a new user of Zapiet and less than 24 hours in, I am THRILLED. Beyond the fact that it provides me (a small business owner) with capabilities that Shopify does not, I needed help and Jessica (customer support) got online with me and took over - fixed what I was doing wrong (my lack of understanding, not an issue with the app), but she also taught me what went wrong so I can be self-sufficient. I am so pleased and this app is going to make a real difference to my business in 2023. Thank you!
Hi Susan,
It was my absolute pleasure chatting & helping you today with our Zapiet - Pickup + Delivery app.
Please do reach back out if you have any questions or need any assistance.
Thanks,
Jessica
I use this app to help a lot of local pick-ups and delivery businesses. I really
like how it does y, it would be nice if it did z better
Hi,
Thank you for leaving us a review! I'm glad you are liking the app so far. If you have any suggestions on what you think we can do better, we would love to hear them! Please get in touch with us on support@zapiet.com.
Best wishes,
Bogi
This is our second site we have installed this app and it's working without any issue. Great app and amazing support. We wanted some customisation and Andy and his team made it work like a charm! Thank you guys! Keep up the good work.
Terrible customer service and support. I use this app for my flower shop for local pickup and delivery. Everything worked great for awhile, but lately we've been starting to have some issues. We have had two orders where there was no delivery date. We reported this problem last week and haven't heard back. I sent a follow-up today, and couldn't talk to an actual person, just a bot that basically told me to wait another day.
This app is fantastic! I was building a website for a client, and the Zapiet support team has been nothing short of amazing - we ran into a few small bumps, which the team remedied quickly. They explained the solutions in ways I could easily understand, and both Zapiet apps I'm using run perfectly with the site. Highly, highly recommed - I doubt there's a better looking app or more responsive support team out there! Plus my client is blown away by how simple it is to use! You won't regret this purchase.