Zapiet ‑ Pickup + Delivery

This app is fantastic for scheduling store pick ups. And the customer service is top notch. they installed and designed it for me!!!

The app has all the necessary functions it should have for store pickup & delivery service. However, the app has quite a bit of glitch depending on a customer's browser & the customer service team is very slow to fix the issue.

This is the ideal app if you have one or more pick-up locations you want to offer customers instead of (or in addition) to shipping options. My favorite feature is the offset functionality, so if it takes time to make an order, you can set it so the customer cannot choose to pick it up until X days. It's pretty reasonably priced but what makes it stand out is the support. Andy is very responsive and goes above and beyond to make sure the app is working in an optimal way in your store.

Initially had many issues integrating the app as I was using a custom theme, but the Support Team was extremely helpful and patient in addressing all my queries. A great app and a superb support team :)

I used this app to do local deliveries within a certain distance. The support in set up and with any issues has been excellent.

Upon install seemed like it would work great and do what I needed. I am transitioning my business online and can only deliver within a certain radius. I installed and set everything up and when I put a zipcode in the homepage validator it pops up fine per my requirements however, once I get to checkout if I change the address I can still make the purchase even though it is outside the delivery range. Reached out to support and they requested access to my account and I have yet to hear back from them after asking for an update three times. Seemed promising but support is not helpful at all, seems they try to make contact to make it seem like they are resolving your issue only to leave you high and dry.

J'ai utilisé cette application pour pouvoir mettre en place des créneaux et horaires de livraison. Il existe beaucoup de fonctionnalités pour affiner son tunnel d'achat. Le support m'a été d'une grande aide, merci Kitty !

Still learning some of the features but so far it helps sort and coordinate orders and deliveries much better than Shopify. Hopefully in the future they will add a date-style that includes the name of the associated weekday, as shown with the order itself, but not on the packing slips or csvs. Jessica was super helpful and patient in working out a lot of the kinks, which is great, because I'll probably be talking to her again as we learn how best to optimize the app.

The support response times for this application with our team have been horrible.
The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared...
For now,... a lot to be desired. HIGHLY UNRESPONSIVE.

I understand that due to the current climate, support staff is overwhelmed. We have had nothing but issues since we installed the app and very little service to help fix the issues. We recently designed a new theme for our store and the integration with Zapiet was unsuccessful. These apps must offer phone support to resolve issues! An email exchange is far from helpful.