Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

評論 (1,694)

整體評分
4.8
各級評分數量
  • 90% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 4% 的評分為 1 顆星
2020年5月4日

We have been using this plugin for a couple years as it is the only option that suits our unique needs. When it works, it works great. The problem is it goes through waves of not working. This has only become worse in the last few weeks.

Support is slow and they never take ownership of the faults in the app. I have provided evidence and shown how I have replicated issues that customers have had ...

Fitmeals Australia
澳洲
使用應用程式 2年多
Zapiet 已回覆 2020年9月17日

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Fitmeals Australia,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure ...

編輯時間:2024年6月25日

Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve.

We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask ...

ketolibriyum
加拿大
使用應用程式 大約2年
Zapiet 已回覆 2023年11月2日

Updated reply 11 July 2024:

Hi,

We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, ...

編輯時間:2020年4月8日

Came back to bring that review down to a 1 star. Even upon removing the app the code remains and continues to break our site. Oh, and I'm not sure if it mentions it anywhere, but new customers (and old) should know the only way to update the app is to email or call them to do so manually on their side. So don't forget to check daily for updates or someday you'll wake up with a site that doesn't ...

EVERYBODY'S FAMILY FRUIT
美國
使用應用程式 大約2年
2020年5月8日

Horrible customer service!! Problem loading order. Multiple bugs and assistance not responding. We are handling 200 orders per day and this app is creating many problems for us

Signora Natura
義大利
使用應用程式 大約2年
Zapiet 已回覆 2020年9月17日

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Signora Natura,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you ...

2020年11月17日

I'm paying from 1 year 49 $ per month for this app, the app is very unstable and the customere care is very slowly ! From one month every day is a new problem, i opened many tickets and every answer it was an escalation with a "senior"...i'm so frustrated

Sicilia a Casa Tua
義大利
使用應用程式 接近2年
Zapiet 已回覆 2020年11月17日

Hi there,

Thank you for your feedback.

I am really sorry to hear that you had a bad experience.

Over the past couple of weeks we have made some major upgrades to our ...

編輯時間:2020年12月7日

I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I ...

Charlotte Truffles
美國
使用應用程式 接近2年
Zapiet 已回覆 2020年12月8日

Hey there,

Thank you for taking the time to leave a review, we really appreciate all of our customers feedback.

First I would like to sincerely apologize for the experience ...

2022年12月15日

Incompatible with other apps, poor interface, bad service and support, expensive considering all the above

May Flowers
加拿大
使用應用程式 1年多
Zapiet 已回覆 2022年12月15日

Hi there,

We are happy that you are continuing to use our app and that our support team has been in regular touch with you to fine tune the setup of Zapiet - Pickup + ...

2020年4月16日

Very disappointed with this app. The app went down about a week ago and it hasn't been functioning properly since then, causing disruption to my business. Getting their support to respond to me is the most challenging task of all. It's been 4 days and 3 follow-ups with no response, not even an acknowledgment that they have received this email. On top of that, their support is only available ...

SipsyLA
美國
使用應用程式 大約1年
編輯時間:2020年7月6日

Several issues that I can't seem to get any support for. Days between replies or sometimes no response.

App continues to degrade. Someone at shopify needs to step in. They have to fix the issues or be removed. Countless hours of time wasted dealing with them and errors in orders they create.

Third request for support as the app keeps going down. It takes days if not weeks for a response just to ...

Lady Glaze Doughnuts
加拿大
使用應用程式 大約1年
Zapiet 已回覆 2020年4月23日

Hi Lady Glaze Doughnuts,

I'm really sorry to hear of the experience you faced trying to get support from my team. Since the start of COVID-19 crisis we have been hit hard on ...

2021年9月27日

When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.

YVR Cookie
加拿大
使用應用程式 12個月
Zapiet 已回覆 2021年10月6日

Hi guys,

We are sorry for any inconvenience caused by the server issue we experienced.

As soon as we became aware of the issue we immediately began working on a fix and we ...