Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

評論 (1,694)

整體評分
4.8
各級評分數量
  • 90% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 4% 的評分為 1 顆星
2018年1月31日

Store Pickup and Delivery has been a great addition to our store. It was easily integrated into our website with no extra coding necessary. It is also very easy and straightforward to set up in your Shopify admin.
Sam has been great to work with and helped me out when I had issues. The new Rates feature is excellent and really cuts down on manually have to search through each order that selected Free Store Pickup but actually wanted their product shipped. Very easy to use.
I'm looking forward to the integration with Draft Orders as this will make phone orders 10 times easier for us. Once this is up and running, I have no reservations about this being a 5 star app.

Base Hockey
加拿大
使用應用程式 3年多
編輯時間:2025年1月9日

I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.

Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.

The Good Fill
美國
使用應用程式 3年多
Zapiet 已回覆 2020年6月25日

Hi The Good Fill,

Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon.

Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :)

Andy Cargill
Founder of Zapiet

編輯時間:2018年11月27日

I had been using Squarespace as my online store for a few years and got tired of not having the pick-up and delivery functionality I needed for our online flower shop. I did a little research into Shopify and found this Zapiet Store Pickup + Delivery app that could handle all the details we needed in our check out process. It was super easy to install and I was surprised at how precise you could get with delivery times and advance notice windows. I had a bit of a problem when I first launch the site but the support team was able to fix the problem pretty immediately. So far I'm a happy customer!

wyldeflowers
美國
使用應用程式 大約3年
2019年3月26日

I didn't find this super easy to install and needed some extra help to get it all working smoothly but customer service was amazing and they have gone above and beyond to get things working smoothly whilst also suggesting other changes to make things work better.

Horizon Leisure
澳洲
使用應用程式 大約3年
2024年2月14日

The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. I did decide to remove a star because the Pickup + Delivery app did not notify us that it was outdated and needed to be updated which caused potentially lost sales because of a broken google API. When we recognized there was an issue with the module we reached out to live chat support and got exceptional help from Jessica who quickly fixed the issue for us.

William Dickson Industries, Inc
美國
使用應用程式 接近3年
Zapiet 已回覆 2024年2月16日

Hi Paul,

Thank you for taking the time to leave a review

It was lovely chatting with you and getting our Zapiet - Pickup + Delivery up-to-date on your store so that everything is working and generating rates at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

編輯時間:2023年3月28日

Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister

Pâtisserie Rolland
加拿大
使用應用程式 2年多
2021年12月20日

This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.

glutenfreegoat
美國
使用應用程式 2年多
Zapiet 已回覆 2021年12月21日

Hi there,

Thank you for taking the time to write a review! :)

It's been a pleasure working with you and so I'm even more glad to hear that I was able to help. If you ever need further assistance, please don't hesitate to reach back!

Best wishes and have a great holiday season!

Lisa

2019年1月30日

Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.

Jones Coffee Roasters
美國
使用應用程式 2年多
編輯時間:2025年1月24日

Krystabel was great in getting our online store back up and running correctly and efficiently.

GoodFish Seafood
加拿大
使用應用程式 2年多
Zapiet 已回覆 2022年9月7日

Hi Dan,

Thank you so much for taking the time to leave such a thoughtful review!
It was truly a pleasure assisting you in getting your online store back up and running smoothly with our Zapiet - Pickup + Delivery app.
If you ever need any further assistance, please don’t hesitate to reach out to our team—we’re always here to help!

Warmest regards,

Krystabel

2021年6月8日

Super helpful customer service. They worked with me to solve multiple issues and get my site up and running

Liberty Coca-Cola Delivery
美國
使用應用程式 2年多
Zapiet 已回覆 2021年6月8日

Hi there,

Thanks so much for your kind words!

I'm glad I was able to help—we're here if you need anything else.

Have a great day,

Marija