Zapiet ‑ Pickup + Delivery

UPDATE OCTOBER 15, 2024: IT'S BEEN OVER THREE WEEKS AND ZAPIET IS STILL BROKEN AND ONLY GETTING WORSE -- DROPPING DELIVERY/PICKUP INFO FROM ORDERS SO CUSTOMERS GET INCORRECT CONFIRMATION EMAILS AND CUSTOMERS ORDERING DELIVERY BUT NOT GETTING CHARGED DELIVERY FEE. We've reached out multiple times to "support" whose responses take days and sound like nobody is reading what we write. The issues have gone from bad to worse, and Zapiet's only "workaround" was to edit our confirmation email template without our permission and to send multiple incorrect emails to our real, live customers about their real, live orders (also without our permission). Zapiet staff seem to work in a vacuum and have no idea what it's like doing business in the real world because they think it's okay that using their app means we're getting live orders during the busiest season of the year with dropped fulfillment attributes, and sending incorrect confirmation emails to live customers, and making changes to our confirmation emails without our permission.

UPDATE January 8, 2024: DOES NOT WORK WITH ANY MOBILE APP SERVICE -- DON'T USE ZAPIET IF YOU WANT YOUR SHOPIFY STORE TO BE A MOBILE APP.
We spend over five weeks getting the runaround from MageNative and Shop2App because Zapiet told us both worked with Zapiet...but never got a correctly functioning app and had to follow up multiple times with Zapiet before they admitted Zapiet actually DOES NOT WORK WITH ANY MOBILE APP PROVIDER AT ALL, including the ones they had been advertising compatability with (MageNative and Shop2App). Zapiet Support staff repeatedly gave us conflicting answers, deletied their previous replies, and we left with very little evidence that anyone at Zapiet actually knew what was going on, or even took to heart all the time and money we wasted having taken Zapiet's advice. Eventually, Zapiet did finally remove MageNative and Shop2App from their list of compatible apps only after we asked them again and again and again--hoping other potential customers don't waist the money and time we did bringing on Zapiet, let alone taking their advice.

(Side note about the mobile app provide Zapiet said their app worked with when it never actually did: Our experience working with MageNative was horrible--they led us on w/misleading replies, consistently missed deadlines, wouldn't reply until we'd reached out repeatedly, and morel At times we had trouble understanding their replies at all (not sentences, using terms incorrectly). Besides checkout never ever working correctly w/ Zapiet settings on our app developed by MageNative, there were lots of other issues on our app by MageNative (like not being able to select quantity of item before adding to cart and more). Zapiet and MageNative each blamed one another for why our mobile app never worked correctly and neither actually did anything we witnessed that helped identify or solve issues. After we repeatedly outlined all these issues to both Zapiet and MageNative, finally a MageNative rep who seemed to have some level of authority offered to try building our app w/Zapiet settings again, but given our experience over 5+ weeks trying to work with MageNative and Zapiet, we definitely did not want to tie our business to these horrible services. All this to say, even without Zapiet, we would not recommend working with MageNative. )

Original Review Jan 23, 2023: Does not work with Shopify Basic Plan (even if billed annually). Their website was misleading about this, which we shared with their Support Staff and they've updated the text now, but they also still have on their site as of right now: "If you are on Shopify Starter or Basic plan, you can still use our app without the Rates feature." This doesn't make any sense because, just as one example, in order for only the pickup rate to show when a customer selects pickup during checkout, you cannot be on a Shopify Starter or Basic plan. It's like saying, you can download our app on any shopify store...but then leaving us to discover on our own that it will only work correctly if they have a Shopify plan other than Starter or Basic. As of right now, upgrading beyond the Basic Shopify plan would cost us $540...and we haven't even paid for the Zapiet app yet! What's more, we see lots of other customers on the support pages complaining about code left on their sites after uninstalling Zapiet...and this leftover code impacting the performance of other apps, too. Sounds like we have even more frustrating surprises from Zapiet in our future even though we've ended the trial and uninstalled the app. Definitely looking elsewhere for another app that provides these services before investing $540 + the app's monthly fee to even see whether or not it's a good fit for our site. Overall feel misled by the bait-and-switch of Zapiet.

Several issues that I can't seem to get any support for. Days between replies or sometimes no response.

App continues to degrade. Someone at shopify needs to step in. They have to fix the issues or be removed. Countless hours of time wasted dealing with them and errors in orders they create.

Third request for support as the app keeps going down. It takes days if not weeks for a response just to be told "we don't see the issue."

Last chance to save me as a customer before I delete your poorly supported app.

When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.

The worst support ever, the product did not work, first they say it‘s due to other plug-ins, and later they say because my theme is not good (it's a five stars theme from theme forest，hundreds of people purchased ), few month now still not working.

I have been using this plug-in for two weeks. It started off buggy and then it just got worse... a lot worse. Now, I cannot process any orders without manually inputting them to navigate my customers passed a forced shipping charge. I reached out to Zapiet customer service and also had Shopify reach out to them, which they did. Zapiet's customer service experience is HORRENDOUS. They have responded to me once over a course of two weeks and the response was generic - absolutely no help to my actual issue. Do NOT waste your time. It's a trap.

I dont know if it's the current times or excess use, and I have tried to be patient, but this app has failed us during critical lunch hour peaks now three times over the past 3 weeks. Customers are not able to select a day or time to check out for hours and sometimes It stops working for the rest of the day.

App worked well when it did, I have tried on numerous occasions to get help from Zapiet and nobody has ever contacted me back. I am very embarrassed to run my business this way. A lot of unhappy customers, loss of sales and loss of money due to giving a large amount of refunds back to the customers. I like the app but just want it to work for me. I understand that these are tough times but we are all going through them as well. Shame on you Zapiet.

I really really wanted this app to work as described. Looks great on paper. We used this app for about 5 months. Unfortunately, Its buggy and an unreliable and I do not recommend it.

Moreover, it has a large limitation which Zapiet do not mention up front. Because of the way it works, it does not easily allow the user to switch shipping methods after they proceeded to checkout. Shopify caches the method and the user is stuck with that shipping method until the cache resets.

We were extremely patient with the Zapiet team to fix and address these issues but they just gave us an endless runaround. Very disappointed.

We used this app since May 2020. In November we started having a lot of issues. Zapiet uses tags for orders. These were missing off some orders and and missed by our staff so customers didn't receive they order which got us bad reviews. The limit on how many deliveries also stopped working. After seeking help from Zapiet they informed me that we was on an old version and they would upgrade me. After the upgrade we were still having issues so swapped to a diffrent delivery system. Zapiet should be upgrading customers now and again and not leave them in the dark. Such a shame because the app was brilliant from May - Oct.

I purchased this app to be one of the foundation elements of my online business, with zip code verification and local delivery as my main focus of use. Unfortunately I will likely have to figure something else out as their customer support is awful/unresponsive and the app does not seem to work with my (paid) theme, even though they have a widget for it.

Initially the CS was slow but eventually responsive with a smaller issue, though I had to answer questions in order to get moved on to a "specialist" that could help me. I was supposedly moved on to this "specialist" 5 days ago and have heard nothing back. 3 days ago I saw that despite the app having a specific widget for my theme, it is causing my ENTIRE CHECKOUT to stop working. Even after I removed the app, I STILL had to go in and delete code. Then when I re-installed it (and was re-charged $ for it, which also needs to get handled now) none of the installation happened, and it all had to be done manually. Throughout this entire process I have heard nothing from support. I called the phone number in the support email and all it says is that Zapiet is "closed."

This is incredibly sketchy and understaffed at best, and is a complete rip off at worst. I'm disappointed in Shopify as well, as this was one of their recommended apps.

Don't waste your time and money.