整體評分
4.8
各級評分數量
  • 88% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2019年12月6日

The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.

To your door Barrow
英國
使用應用程式 4個月
編輯時間:2020年4月11日

Hi everyone!

This is an updated review just after 6-7 hours. I went to bed around 2am not being able to figure out the issue my store was having. I woke up to an email from the support team asking if they could personally onboard my shop with your app. Although their app is a bit more expensive, the support itself was well worth the extra expense. My store is now up and running with customer purchasing and they are having a streamlined process. I'm excited to get this going and serve my community.

___________________
I didn't even get a chance to use this app due to no response in customer service after a few emails. I'm switching over to another app.

Thank you

The Golden Marrow
美國
使用應用程式 4個月
Zapiet 已回覆 2020年4月11日

Hi Calvin,

It’s Andy here the Founder of Zapiet! Thanks so much for your feedback. I am so sorry for the delayed reply from my support team. They have been absolute inundated with support requests recently as merchants try and switch to pickup/delivery first. We are doing everything we can to speed things up.

I have just sent you an email offering to jump straight in personally and help get your issues resolved.

Although our app is a little more costly than the competition, it is for very good reason. I’m sure once I get you setup you’ll absolutely love our solution.

I’m here ready and waiting to help :)

Kindest regards,

Andy Cargill
Founder of Zapiet

編輯時間:2022年4月27日

I had a bit of trouble with my checkout flow (only allow pick up and also to not enable shipping) and the rep, Jessica, really helped me. She even brought up things I was not aware that I might want to change so that's even better. Everything was clear and fast. Great support.

An Che Desserts
加拿大
使用應用程式 4個月
Zapiet 已回覆 2021年7月19日

Hi,

Thank you for your kind review and words.

It was lovely chatting with you and so glad to have been able help .

If you have any other questions down the road, please do not hesitate to send us a message.

Best wishes,
Jessica

2021年3月29日

Fast & easy to access customer service. Pleased with my onboarding and early stage use of Zapiet. Highly reccomend.

Vintage Vino
美國
使用應用程式 4個月
Zapiet 已回覆 2021年3月31日

Hey there,

Thanks for letting us know about your experience with the app & our support team so far I'll make sure to pass on your comments to Charlie!

Best wishes,

Bogi

編輯時間:2020年4月23日

Great customer service! We had trouble with the install and their team helped it get resolved quickly. Once we got it working the app works great!

Three Brothers Wineries and Estates
美國
使用應用程式 4個月
2019年11月10日

The support is awesome! Thanks guys for helping quickly and in a friendly manner! The team even checked in afterwards to ensure all was completed.
Bee-linda

Busy Bee Emporium
加拿大
使用應用程式 4個月
2021年3月17日

I am still astounded by the fact that shopify doesn't support such useful functionality themselves, but use this app to allow customers to pick a date for pickup/local delivery/shipping, and then see orders to fulfill by date in their dashboard. It seems like they have thought of everything in terms of a smooth workflow predicting what a user needs , and even when i opened up an enhancement request, they actually implemented it! Most importantly, their support is absolutely amazing. I always get fast and friendly responses (even when it appears they are offline), and quick resolutions- I wish shopify's own support was as good as this. Keep doing what you are doing!

MMM...Chocolate!
美國
使用應用程式 4個月
Zapiet 已回覆 2021年3月17日

Hello there,

Thank you for your kind words!

I'm really happy to read your appreciation of our app and how we have been able to assist you.

Don't hesitate to reach back to us, if ever you need assistance or even have another enhancement request. It is with feedback from our merchants that we can grow.

Thank you,

Sandy and Flora

2017年7月28日

This app works great. We have several items that are available for store pickup only and some items that are available online only. This app allows us to quickly and easily customize which items are available for each service. We changed themes and this app was no longer working, opened a ticket with Zapiet and they quickly found the issue and got it resolved for us. Was a theme issue and not an app issue.

Highly recommend - plus great customer service. Thanks guys!

Purepatio
美國
使用應用程式 4個月
2019年9月23日

I have used other apps for delivery before having the need to offer store pickup, local delivery, and shipping. This is the best app you can have, it works as described. It offers many options for customization and it is easy to set up. Customer support is stellar. I needed some tweaks to be done and Sandy, Ismail, Sam and Andy, are all great to work with and will go the extra mile to help you out. Thank you!! Highly recommended!

Jardin Floral Design
美國
使用應用程式 4個月
2021年12月21日

If you're not using Store Pickup + Delivery for your local delivery management, then you're leaving money on the table. Incredibly useful options, support that gets back to you in MINUTES through chat. 0% regret.

Love Gelato
加拿大
使用應用程式 4個月
Zapiet 已回覆 2021年12月22日

Hi there,

Thanks so much for the amazing review!! So happy to hear your glowing feedback :)

Best wishes,

Bogi