Store Pickup + Delivery

Store Pickup + Delivery

by Zapiet

Supercharged store pickup date and local delivery date picker

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    84% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    7% of ratings are 1 stars

All reviews

121 - 130 of 690 reviews

Propeller Brewing

We hit a few snags getting the widget to work with our existing theme. Thankfully customer service was extremely helpful and had it resolved in minutes through their live chat option.

Developer reply

December 16, 2020

Hey guys,

Thank you so much for taking the time to leave a review.

I am delighted to hear that our support team were able to assist you within minutes via our live chat feature.

Sorry to hear that you hit a snag with your theme, while our widget can be automatically installed on a number of themes, some of the less common themes do require some slight modifications to make our widget appear on your cart page.

If you require any assistance going forward please do not hesitate to get in touch, we are always happy to help.

Kind regards,

Ronan

Oatisans

A simple yet effective app that's easy to configure.
I found support to be excellent. Fixed a problem for me in little over one business day and gave advice too which I was pleased by.
It would be better if the option to add a calendar for customers to choose their order pickup days (with the ability to restrict pickup days and times like you can for shipping) was located in the Pickups section and not the Locations section as it's easy to forget where to find it, but maybe that's just me.
Other than that a sound and essential app.
Pricing-wise, yes a little steep, but less than half the cost of the actual Shopify plan so good value in my opinion.
Do I believe this is an essential function for most small business stores that should have already been included in the basic Shopify plan? Absolutely.
Do I begrudge Zapiet for making the app and charging what they do? Not at all.

Developer reply

December 15, 2020

Hi there,

I'm really glad I was able to help you get things up and running and thank you for your feedback and suggestions - best of luck for the upcoming holidays!

Bogi

Baking Institute Retail

Just installed the app but the setup was pretty easy and the support was great. (I had lots of questions.) So far, it's working as advertised. App handles both delivery and pickup with the same level of attention. Other apps I looked at had much more functionality for delivery, but pickup is just as important for us.

SOKneady Bread Co.

UPDATE: Ismail from support reached out and was able to resolve all our issues. The app is now working properly. They also explained the delay which we understand. So far the app is working perfectly. They've even assisted with adjusting the color of the time slots to match our theme. Previous:
Support appears to be incredibly slow to respond. We installed this application Monday morning. Our theme (Focal) was not listed, and because the automated installation did not work for our theme no widget was being displayed at the cart page. We reached out Monday afternoon (as per the docs manual installation was not recommended). Hours later, when we still hadn't heard from anyone several hours later, we proceeded with the manual installation and at least got the widget to show on the cart page. However, no rates are currently available for customers (even though they have been configured in the apps rate section and shopify is configured to use the apps rates), and when checking out, even if a user chooses the "pickup" option, they are still taken through the "shipping" stage (then presented with no rates) and cannot checkout. Per the docs, it appears maybe the version of the widget given in the manual instructions is old? Or maybe it's another issue. We don't know. But,hHaving STILL not heard back from support as of 10a this Tuesday morning (our support ticket is also still not assigned to anyone, and is still in the "Being Processed" status), we're getting incredibly frustrated. We're planning to offer pickup for a popup venue this coming weekend (Sat), and we need to be able to do this starting today. We're going on ~16 hours since our initial request and we still haven't heard back from support. We've just been trying to figure it out on our own and we're now at the point where we NEED support, unfortunately. We're giving 2 starts for the app itself, which seems well built with tons of good options, but we're finding the app support so far to be incredibly lacking.

Developer reply

December 2, 2020

Hey Rahni,

Thanks a million for your comprehension regarding our response times.

I am delighted to hear that all your issues has been resolved and I was happy to customize the widget styling to match your beautiful store.

If you need any further assistance don't hesitate to get in touch with our support team.

Kind regards,

Ismail

Garden Party Decor

This app is great, does what it says it will do enabling pickup times, delivery times, hourly slots, varying products with different preparation time. I want to specifically point out Ronan has been very helpful and deliberate in resolving the issues when there were incompatible app issues that caused scripts to appear. He went to the bottom of things to fix until it got solved. Thank you, highly recommended.

Zibo a casa tua!

5 stars support! This app has everything you need to set up local delivery and pick up with a lot of options.

DAVOCADOGUY

We use Zapiet to handle our local pickup and delivery and have been happy to the tool and services. Ronan has been a pleasure to work with. Looking forward to seeing more features through zapiet for local business in need to adapting in the new COVID environment.

Developer reply

November 24, 2020

Hey Astrid,

Thank you so much for leaving a positive review.

It was a pleasure working with you and I look forward to assisting you again in the future.

Have a great day!

- Ronan

House of Raeford Store

This app has enabled us to create popup locations for the safe selling of fresh chicken during the pandemic. We did encounter a problem with the app after an update. I reached out to Zapiet and they corrected the problem almost immediately. There quick response enables me to continue boasting of a 99.9% uptime. I would recommend all shopify users to look into this app that is easy to integrate and provides instant human support.

Developer reply

November 20, 2020

Hi there,

Thank you very much for the lovely review, I'm very glad I could help you out!
Please know we are always here should you need anything else :)

Have a great weekend!

Flora

Kukka-Maaria

This app has proven to be a life and timesaver. It offer tremendous flex-ability and allows for setting up delivery times (or pickutimes) dates and prices as exactly as it needs to be. Customer service has been very helpfull and responsive. It offers very precise setup of schedules and possibilities, Highly recommend if you need more from your shipping app!

The Flowersmith Studio

The Zapiet team have been wonderful helping me create what are quite business and product specific solutions for my floral design business. Ronan has been especially amazing.. give this man a raise! I appreciate knowing they are always there to help in a timely manner and continue to follow up until the matter is resolved. I would highly recommend, would have been lost without their help.

Developer reply

November 24, 2020

Hi Kelly,

Thank you so much for your kind words and also for your suggestion, I will be sure to bring this up at our annual review lol :)

As always, if there is anything I can assist you with, please do not hesitate to let me know.

Have a great day!

Kind regards,

Ronan

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