Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

September 29, 2023

Amazing support and very flexible app to accomplish complex tasks with our physical store.

Sweet Lou's Cookies
Canada
Over 4 years using the app
Zapiet replied October 1, 2023

Hi Lou,

Thank you very much for your kind words and positive feedback! We're absolutely delighted that Zapiet - Pickup + Delivery has helped to manage your complex tasks.

Cheers,
Klaudia

May 17, 2023

When I needed help with trouble shooting they were very helpful in providing help. This is a great app. Highly recommend

Caudle's Catch Seafood
Canada
Over 5 years using the app
Zapiet replied June 16, 2023

Hi Matt,

Thank you very much for the kind words and awesome review :)

We're always happy to offer the best help we can for our merchants and will be there for you should you need us in the future as well!

Stephane

September 6, 2023

Probably the best customer service I've ever experienced across any theme or app provider. They were kind, patient and the app works really well.

Hoops & Scoops
New Zealand
About 2 years using the app
Zapiet replied September 11, 2023

Hello Marion,

Thank you for your wonderful review! We are thrilled to hear that our app is user-friendly and that our support is prompt.
It has been a please assisting you and helping your business succeed!

If you have any other questions or need any further assistance, please do not hesitate to send us a message.

Cheers,

Diego & Betty

October 27, 2023

Jessica was amazing in helping us figuring out the last few details to get the app up and running. It's a perfect app for customizing shipping and delivery anyway you want. And amazing customer service too. Thank you!

Cavinona
Canada
3 days using the app
Zapiet replied October 30, 2023

Thank you Francesco for your kind words and review

It was my pleasure helping you with your rates in our Zapiet - Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to reach out.

Cheers,
Jessica

May 2, 2023

I'm running multiple stores with this app and they deliver every time. They even helped me out with some customs stuff. Awesome support!

Dony Gourmet Store
Belgium
Over 1 year using the app
Zapiet replied May 3, 2023

Hi Ruan!

Thank you for your kind words and lovely review. It was a pleasure assisting you in setting up custom pickup slots in our Zapiet - Pickup + Delivery app. We are here if you ever need help with anything else.

-Veno

Edited January 25, 2024

Diego was SO HELPFUL! I have not had any issue with having a question answered quickly! So friendly, prompt, and helpful!

Sugar in Bloom Cupcakes
United States
Over 1 year using the app
Zapiet replied August 9, 2023

Hey Mel,

I'm so happy to have been able to assist you with our Zapiet Pickup + Delivery app! It was my pleasure to help.

If you ever need more help, don't hesitate to reach out to our team.

We're always here for you.

Best wishes!
Diego

February 28, 2024

Beim Installieren und Einstellen der App gab es für mich ein paar kleine Hürden. Der Support hat jedoch sofort geholfen und alles sehr kompetent erklärt und eingestellt. Endlich kann ich Versand und Local-Pickup in Abhängigkeit von Produkten anbieten. Grossartig!

Unfogyou
Switzerland
About 3 hours using the app
Zapiet replied March 3, 2024

Hallo Michael,

vielen Dank, dass Sie sich die Zeit genommen haben, eine so schöne Bewertung zu hinterlassen.

Es war mir ein Vergnügen, Ihnen bei der Abholung und dem Versand für unsere App Zapiet - Abholung + Zustellung über unseren Live-Chat zu helfen.

Wenn Sie Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns eine Nachricht zu schicken.

Mit freundlichem Grüß
Jessica

June 14, 2023

Their customer service is 10/10! Had an issue setting up shipping and delivery profiles, and Jessica was more than helpful in resolving my issue and fixing a few other things.

Torch & Crown Brewing Company
United States
Over 2 years using the app
Zapiet replied June 14, 2023

Hi John,

Thank you so much for your wonderful review, it is very much appreciated

It was my pleasure helping you today to set up your shipping rates for a specific product with our conditional activation feature in our Zapiet - Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to reach out.

Cheers,
Jessica

October 11, 2023

Amazing support, useful app

Bio-Barát Biobolt
Hungary
Over 1 year using the app
Zapiet replied October 18, 2023

Hi György,

Thank you very much for taking the time to write a review :)

We're always happy to help and so, if there is ever anything we can assist you with in the future, let us know!

-Steph

August 23, 2023

Best customer service ever. Easy to have team member available and efficient. Highly recommended!!!!

French Sweet
Australia
About 5 years using the app
Zapiet replied August 24, 2023

Hi there! Thank you so much for your kind words. We really appreciate that you took the time to share your experience with us. It was a pleasure to help and assist you with setting up the Zapiet - Pickup + Delivery app. We look forward to continuing to provide great service to you in the future.

Cheers,
Betty