The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Great features of this app, easy to use and set up, a good add-on to boost my business for pick up and delivery. The back end design is easy for me to organise the orders.
Great and quick customer support.
Had an issue and zapiet fixed it. Called me frantically to apologize. This means everything as a small business owner. If they can resolve small bugs they will have (5) stars.
Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.
All Fired Up
The app has worked very well for my startup so far. What was most impressive is the support from the customer services team who helped me create a very bespoke solution to the issue I was trying to solve. Bogi was absolutely amazing - first class! I'd like to see a few more of the upcoming features such as limiting pickup slots soon and to the basic customers not just the premium!
been using this app for a long time to manage in-store pickups, and it's helped streamline our workflow significantly. the zapiet team is also super responsive and always helpful in resolving issues we might be struggling with.
update - june 23, 2020
frustrating that product date restrictions override order preparation time restrictions. if we set a restriction on dates when certain products are available, this overrides the restrictions that we've set for orders to be placed by 3pm for next day pickup. the result is that products that are made fresh on the same day can still be ordered overnight making it next to impossible to plan properly. this was discovered after noticing a significant number of orders being placed that bypassed the 3pm time cutoff, and i was made aware by the developer of the reason - waiting to be instructed on the best approach to work around this problem.
also, the inability to restrict the number of order pickup slots at a particular time presents a number of challenges when trying to control crowds for pre-order pickups. customers have an expectation of minimal wait times when having already placed pre-orders, but by not being able to restrict the number of orders that can be picked up during a particular time window we have no control of the size of a line that can potentially form. this has resulted in a number of customers who have been frustrated by their experience.
App has plenty of integrations and settings to make your store run like you are a big enterprise.
Since COVID, and an increase in many online stores' traffic, this app has had some issues which have been frustrating, but was just assured from top-level that they are working around the clock to make everything better. I believe it, and hope that things do get better soon.
Happy to 5 star this when it's clear issues will be rare to non-existent.
🚲 Salatim To Go 🚲
Nous avons ajouté cette application à notre eshop pour pouvoir paramétrer au mieux nos livraisons & click&collect, la mise en route a été un peu laborieuse (ce qui explique la note, si j'vais pu j'aurais mis 4,5 ;) ) mais à chaque fois que nous avons eu un problème ou une question nous avons rapidement reçu aide ou réponse, et une fois que tout est fonctionnel l'app est juste top !
Umami Fries, Inc.
Honest review: The platform works great if you use it "as is". Unfortunately there is no technical support number to call and all correspondence is done via email. We finally received support from someone named Sam and he/she was awesome because Sam addressed all the issues as opposed to looking at one support ticket and telling us to file a new ticket for the other issues. It only makes sense that all the issues are addressed because the app is unusable otherwise. Out of the box the app had bugs but Sam fixed them all for us and emailed us when he/she completed each milestone issue in a 4 hour window. This is the tech support we were waiting for. I do recommend this plug in from Zapiet. It is a good solution for restaurants.
App worked great, but I find it's too expensive for us. We're an online shop that is just starting out. The company would get far more people installing their app if they figured out a scalable model that grows as your sales grow or a longer trial period.
The Olive Grove
As others said, support/any communication with this app is non-existant. 14/05/2020 -Edit: Support has been much more responsive and helpful once contact with the company was established- That would not be an issue if the knowledge-base covered all its issues and people could just do it themselves. The app has been successfully installed and is "working" indeed. That is the postcode widget works, the checkout works and the delivery zones and rates work. The annoying zapietld can be removed(for the customer but not the admin in the orders page) and the app can be integrated onto any theme following their instructions easily. Awesome on the front end! But, and that is a huge BUT what about the backend?
EDIT: Retracted Point 1, this was an error due to the accelerated checkout. All the orders appear when the accelerated checkout is disengaged. This could indeed be found in their knowledge-base but was not part of the setup process.
1) Orders DO NOT appear in the App Dashboard, they do only if and when they feel like it! Managing orders by date & time to be delivered(rather than created) becomes impossible because from 10 live orders you might get 5 or 6 of them to appear and the rest are somewhere in outer space, never to be seen again. This makes the app kind of useless for its intended purpose. As staff cannot use this app to manage the orders from the app backend. You might think that one of the other Print or Order management apps could perhaps take over and simply use Zapiet as an in-between but after trying them all I must report that none of them have the functionality to sort orders by the delivery date and time that Zapiet has fed into them. They are there as notes though. This really puts us in front of a wall as fast-paced environments require fast-paced and reliable software to be able to keep up.
2) Date Format, Zapiet passes all orders in this format YYYY-MM-DD, which is not very convenient in the UK, this may not be a problem for low volume store with few orders but for bulk orders it opens itself up for a lot of mistakes to be made. Funny that in 2020 software still struggles to give the user the option to see the date format in his/her own preference.