Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

November 23, 2020

We use Zapiet to handle our local pickup and delivery and have been happy to the tool and services. Ronan has been a pleasure to work with. Looking forward to seeing more features through zapiet for local business in need to adapting in the new COVID environment.

DAVOCADOGUY
United States
Over 3 years using the app
Zapiet replied November 24, 2020

Hey Astrid,

Thank you so much for leaving a positive review.

It was a pleasure working with you and I look forward to assisting you again in the future.

Have a great day!

- Ronan

Edited March 11, 2024

Very happy with the support we have received from the Zapiet team! Always quick, professional and courteous. We love this app.

ArcBest® Company Store
United States
Over 3 years using the app
Zapiet replied January 5, 2021

Thanks so much for your kind words—they mean the world to us. We’ll do our very best to continue in that direction.

Cheers,
Sebastian

September 2, 2022

I was experiencing a few technical difficulties that needed some attention. Thankfully Stephane was there to help out. All my issues are currently solved and then some! What amazing service. Look no further than Store Pickup + Delivery for a great product with stellar service! A+

FYShoes
United States
Over 3 years using the app
Zapiet replied September 3, 2022

Hi and thank you very much for taking the time to write us such a wonderful review!

It's always a real pleasure to help and should anything come up, we'll be there, happy to help.

All the best, Steph

August 28, 2020

Wonderful app, does exactly what we want and great not having to have the time slot for pickups mandatory, as some other similar apps do. We have used this app for awhile and it's worked very well. Had an issue recently and Pamela Toni was extremely efficient and helpful and sorted the issue for us. Most happy!

Repertoire
New Zealand
Over 3 years using the app
Zapiet replied August 28, 2020

Hey Guys,

Thanks a million for leaving such a wonderful review.

I am delighted to hear that our app helped you to achieve what other apps could not.

Let me know if there is anything I can help you with going forward.

Have a great weekend :)

Ronan

September 18, 2020

This app is amazing!! The customer service help is absolutely incredible also. The team were able to assist me through issues I was facing as I'm new to Shopify. Highly recommend!

Platter Pantry
Australia
Over 3 years using the app
Zapiet replied September 18, 2020

Hey guys,

Thank you for taking the time to leave a positive review.

I am delighted to hear that you had an incredible experience with our support team.

If you need assistance with anything going forward we are here to help.

Have a great weekend.

-Ronan

April 19, 2023

App is easy to use with lots of customisable options.
Support team are absolutely brilliant! Excellent response time. I was recently assisted by Betty and they were so helpful. Betty didn't simply make the necessary changes but also explained every step of the way what was being done. This helped give me a better understanding of how the app works for different cart scenarios. Thanks Betty! :)

Kellyville Pets
Australia
About 3 years using the app
Zapiet replied April 19, 2023

Hi,
Wow! Thank you so much for your kind words and 5-stars! Happy to help you configure your rates correctly. Please don't hesitate to reach out if there is anything else we can do for you.
Betty 😊

June 30, 2022

Este app nos ajuda com local delivery e subscriptionsk um conhecido problema no shopify. Além disso, eles tem um excelente suporte ! recomendo

Easy Mealz
Canada
Over 3 years using the app
Zapiet replied July 6, 2022

Olá! Obrigado por sua avaliação! Estamos felizes em saber que o nosso aplicativo de retirada na loja e entrega está ajudando a resolver suas necessidades de entregas locais! Muitas felicidades, Bogi.

July 28, 2022

Our experience with the app has been great so far.
Support team is very fast and helpful.
Five stars!

Plus Pet Mendoza
Argentina
About 3 years using the app
Zapiet replied July 29, 2022

Hi Germán,

Thank you for leaving a lovely review.

It was my pleasure helping you with our Store Pickup + Delivery app on all of your stores.

Best wishes,
Jessica

February 22, 2018

We literally could not operate our business with out this app (or at least it would be significantly more difficult). This app is essential for any business that offers a combination of pick, delivery, and shipping. We have retail locations where we offer pickup of healthy prepared meals, local delivery that we deliver using an in-house team, and are getting set up to ship using 3rd party carriers. The app informs customers of these options as part of the checkout process in a seamless, easy to use way, and allows us to easily manage and fulfill the different kinds of orders on the back end. And a HUGE thank you to Sam for some of the quickest and most thorough customer service we've experienced. If there is a problem it gets fixed super quickly or a solution is queued for the dev team--they are very responsive to the feature requests of merchants. Thank you Zapiet team for creating such an essential app for our business!

Fit Flavors
United States
About 3 years using the app
January 29, 2020

This app has been a critical in the rapid growth of our online business. The checkout process is simple and easy for our customers to understand and the tagging system helps us stay organized and on time for our weekly customers. Highly recommended!

95 Nutrition
United States
About 3 years using the app