Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,606)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

Edited March 17, 2022

A very good app. It made setting up a click & collect service very easy indeed. We've been using the Store Pickup functionality since we launched our new website in 2018. We are now in the process of adding a Local Delivery service, also using the app. Have used Zapiet support on a number of occasions – they have always responded quickly and been very helpful. Update: March 2022 - used Zapiet support yesterday and they were awesome! Had a super quick response via LiveChat. They quickly identified the issue, and put things right straight away. They also flagged up another issue which I was then able to put right. Excellent support (thank you Sandy!) and an excellent app.

John Crawshaw
United Kingdom
Almost 5 years using the app
September 29, 2023

Amazing support and very flexible app to accomplish complex tasks with our physical store.

Sweet Lou's Cookies
Canada
Over 4 years using the app
Zapiet replied October 1, 2023

Hi Lou,

Thank you very much for your kind words and positive feedback! We're absolutely delighted that Zapiet - Pickup + Delivery has helped to manage your complex tasks.

Cheers,
Klaudia

July 7, 2016

Amazing application, stellar support.
Couldn't ask for more!

Panerex
Belgium
Almost 5 years using the app
October 8, 2018

I had a problem with some settings over the weekend. I messaged tech support and received immediate help from Sam and the issue was resolved! Thanks. We love the app.

NLaws@Home
United States
Over 4 years using the app
Edited May 20, 2024

Stephane, offered the best customer service! I am a novice in the world of web design. I needed guidance on setting up Zapiet's delivery/ pickup app.
He gave me the best customer service, ever! I really needed help and he provided it. Thank you Stephane.

Sonia

SpaJuiceBar
United States
Over 4 years using the app
Zapiet replied May 24, 2024

Hi Sonia,

Thank you so much for the awesome review!

We're always happy to help and go the extra mile to meet and exceed our merchants' expectations. If you need any help, we'll be here for you.

-Steph

March 22, 2016

A fantastic and most useful app. We got excellent and speedy support from Andy to iron the kinks out. Highly recomended !

-Ilse Jacobsen team, Iceland

Ilse Jacobsen Hornbaek Iceland
Iceland
Over 4 years using the app
January 16, 2020

The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.

The Home Bakery
United States
Over 4 years using the app
October 7, 2022

This app is super useful for us, especially with all of our delivery zones. Great support as well when needed!

Commisso's Fresh Foods
Canada
Over 4 years using the app
Zapiet replied October 8, 2022

Hi Greg,

It was great chatting with you today and getting all of your settings "fixed up" for your store with our Store Pickup + Delivery & Delivery Rates by Zip Code apps.

If you have any questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

Edited January 29, 2020

A lot of excellent features and high customization packed into one neat little app. Fabulous support available too if you do encounter any problems.

liquordeliverysk.ca
Canada
Over 4 years using the app
Edited April 29, 2020

The first agent that assisted was delayed in helping. When I deleted the app out of frustration for paying for something I couldn't use, due to it not even being looked at for 7 days after having access to my store.. the SAME day Robert Fhu replied to my email, got in there, and within hours my problem with coding was solved. Even on a new theme I was in the middle of making because I was revamping my store to accommodate not having the app. I am super impressed with him, and am now a continued customer after 3 years, and hopefully many more to come!!

The Rolling Pin Cookies
United States
Over 4 years using the app