Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing local delivery and curbside pick-up services. They appreciate its easy setup, affordable pricing, and diverse features, including the ability to handle different delivery times for various products. The app's seamless integration with Shopify and other apps, along with its responsive and knowledgeable support team, are also praised. Regular updates and 7-day live-chat support are additional benefits.

October 13, 2022

J'utilise cette application pour gérer du retrait de commande dans plusieurs lieux et de la prise de rdv pour ces retraits. L'application est top et le service client aussi ! Un support en français disponible si l'on veut, Sandy a passé plus deux 2h avec moi pour configurer tout ce que j'avais besoin ! Le top !

La Cueillette du Colibri
France
Over 2 years using the app
Zapiet replied October 13, 2022

Bonjour Clementine,

Je suis ravie d'avoir pu configurer différents paramètres de votre boutique pour répondre à vos besoins. De savoir que notre application peut aider votre entreprise me remplit de joie!

Au plaisir,

Sandy

Edited October 21, 2021

UPDATE 21st October 2021 - I'm so impressed with the support available on this app. Lisa has just spent hours patiently walking me through my shipping rates and dealing with my lack of knowledge! All my issues have been solved and I couldn't recommend Zapiet more. Thank you! This app does everything I need it to do, it's brilliant, especially the delivery date picking option! I also can't rate the customer service highly enough. Just spoke with Chloé and she's resolved all my issues quickly and easily, and updated my app to the latest version so now its working perfectly!

Stacey's Larder
United Kingdom
Over 2 years using the app
Zapiet replied September 1, 2021

Hi there,

Thanks so much for your kind words. It was my pleasure helping you to make sure our app does all it can to help your business thrive.

Should you need anything else, please don't hesitate to contact us.

Have a wonderful day,

Chloé

October 10, 2022

Support received was super professional, friendly and thorough. Chloé swiftly fixed the issue we were having and offered further support on styling our delivery widget to fit our overall theme colours. Great support team! 10/10!!

The Sausage Man Berlin
Germany
Over 2 years using the app
Zapiet replied October 11, 2022

Hi Simon,

Thank you so much for the awesome review!

I'm really glad our app does everything you need it to do and that you continue to use it. It was my absolute pleasure assisting you today!

I'm here should you ever need anything else.

Have a great evening,

Chloé

April 15, 2020

Superb, prompt support and a very customisable app.

You will need to spend time on this app to get the best of it, but if your business operates like mine, it is time well spent!

Paws in Padstow
United Kingdom
Over 2 years using the app
June 25, 2021

Just a few moments ago, we launched the Zapiet app, in combination with the ShipDay (a home delivery mapping app that has been integrated with Zapiet. I cannot tell you yet what the results will be, but I can tell you 2 things: (1) the delivery scheduling functionality of the Zapiet app matches what our customers have been requesting for a long time; and (2) the Zapiet customer support team that helped with the integration is EXCELLENT!!!! We worked with Bogi Szabo and Marija Belina. They supported us with 3 separate calls. They were consistently professional, friendly, and knowledgeable. There technical knowledge of the app was far superior to that of other app developers I have worked with. I give them our highest marks!! Thanks Bogi and Marija!!!

Jepsen Produce
United States
Over 2 years using the app
Zapiet replied June 25, 2021

Hi there!

Wow, what an amazing review—thank you so much for your kind words! We're over the moon and this has really made our day.

Bogi and I really enjoyed helping you set up our app and the integration, and are really happy to help should you need anything else.

We wish you all the best with delivering healthy and fresh goodies to your customers!

Have a lovely day,

Marija

December 3, 2020

Just installed the app but the setup was pretty easy and the support was great. (I had lots of questions.) So far, it's working as advertised. App handles both delivery and pickup with the same level of attention. Other apps I looked at had much more functionality for delivery, but pickup is just as important for us.

Baking Institute Retail
United States
Over 2 years using the app
April 2, 2021

I FULLY UNDERSTAND THE APP, THE HELP SUPPORT WAS AMAZING. SF WAS SO HELPFUL. ONCE I UNDERSTAND WHAT THE APP AND HOW IT WORKS FOR MY STORE, THANKS ZAPIET

BC Live Spot Prawns & Seafood
Canada
Over 2 years using the app
Zapiet replied April 6, 2021

Hey there,

Thank you for the kind review!

I'm glad we were able to help get started with our app and if you need any extra help along the way, we'll be there for you as well :)

Stephane

February 7, 2019

I am brand new to eCommerce or website building of any sort. When I went to install STORE PICKUP + DELIVERY to my Shopify store there were a few minor hiccups (caused by me of course). I was concerned because we are a florist (bethetwig.com) and it was 1 week before Valentine's day.

I contacted Zapiet technical support and they were amazing!!! Ismail, Sam and Sandy each were able to log in to the back end of my store and sort out the issues. I could not believe how simple they made the process for me. I do not have enough positive things to say about how easy they made this process for me. Thank you again Zapiet!

Twigs Flowers and Gifts
United States
Over 2 years using the app
September 7, 2020

Jayne Forde from customer support was amazing. She responded right away to our app issues and continued to follow up until the problems were resolved.

Mary's Mountain Cookies, Cheyenne, WY
United States
Over 2 years using the app
Zapiet replied September 9, 2020

Hey folks,

Thanks a million for leaving a positive review.

Jayne was delighted to hear that she provided you with a great support experience, our whole team is really passionate about helping our customers and this has really been highlighted in our recent reviews.

If there is anything we can assist you with going forward, please do not hesitate to get in touch.

Have a great day.

Kind regards,

Ronan

August 14, 2019

Great app and made the move from WIX to Shopify worth it! Support team was very responsive and proposed a good solution to the feature I wanted added. Highly recommend this app & Team.

Fit-Lato
Australia
Over 2 years using the app