Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

January 25, 2024

Jayne was very helpful and showed me how to fix a problem, great support!

KIPFERL
United Kingdom
Almost 3 years using the app
Zapiet replied January 31, 2024

Hi Hubert,

Thank you for your kind review for Zapiet Pickup + Delivery.

So glad we could fix your issue quickly. You know where we are if you need us in the future!

Jayne

February 12, 2024

So far this app is doing a good job for us. Very impressed with their support - I had a few settings that I didn't have correct but Jeanette took the time to get me sorted out. Very impressed!

Soffritto
Canada
About 1 month using the app
Zapiet replied February 16, 2024

Thank you so much for taking the time to share your feedback with us. It was my pleasure helping you set up your account! Please do not hesitate to reach out to us if there's anything else we can do for you. It'll be our pleasure to help. ❤️✨

-J Barjum

April 4, 2024

The app is fairly easy to use and the support team is very helpful!

Heirloom LA
United States
Almost 5 years using the app
Zapiet replied April 5, 2024

Hi Brian,

Thank you very much for taking the time to leave such a nice review!

I was happy to get your store onto the latest version of our Zapiet - Pickup + Delivery to ensure the best performance, stability, and that you have all the latest fixes & features available to you.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

December 13, 2023

Sandy helped me resolve an issue right away that I was having with the Zapiet plugin.

It came down to having to update the version of the app.

Thanks Sandy for all your help!

Immanuel Florist
Canada
Almost 4 years using the app
Zapiet replied December 19, 2023

Hello Steven,

It was a pleasure to assist you and making sure that you were running the latest version of Zapiet - Pickup + Delivery.

All the best,

Sandy

January 26, 2024

extremely helpful, through & friendly

HertfordCakeCo
United Kingdom
Almost 2 years using the app
Zapiet replied January 29, 2024

Hi James,

It was delightful chatting with you, and I appreciate you taking the time to leave a review.

If you require further assistance with rates, exporting orders, or have any other questions related to our Zapiet - Pickup + Delivery app, please don't hesitate to send a message. We are here to help.

Kind regards,

Jessica

December 28, 2023

Great after support which is essential for a non-developer. Easy to use and even if I got stuck, multiple times it was resolve by the support team

Voilà Patisserie
Malaysia
Almost 2 years using the app
Zapiet replied January 1, 2024

Thank you for your kind words!

We're thrilled to hear that our support has been helpful for you as a non-developer. Providing reliable support for Zapiet - Pickup + Delivery is always our priority.

If you ever need further assistance, don't hesitate to reach out. We're here to help!

Cheers,
Klaudia

March 8, 2024

simple to use and very helpfull support

Flowers Made Easy
Ireland
About 3 years using the app
Zapiet replied March 11, 2024

We're absolutely happy to hear that you find our Zapiet - Pickup + Delivery app easy to use and our support team helpful! Thank you for taking the time to share your feedback.

Have an amazing day

Warm regards,
Betty

February 23, 2024

This program is a life saver and has tons of flexibility. Their customer service is top notch and very helpful, if afterhours.

Pavlo is who I worked with and he saved the day!!! Great team and program!

Fit With Me Food
United States
19 days using the app
Zapiet replied February 25, 2024

Hi Robert,

It was wonderful to read your review! I am pleased to know that my help has been greatly appreciated.

I wish you much success with your stores. Be confident that you can contact us any time!

Warm regards,
Pavlo

December 19, 2023

Zapiet is such a great app with awesome customer service. I chat them whenever we have an issue and so far everyone I've spoken with has been patient and kind in helping out the issue until it is resolved! Thank you!

Rococo Floral co.
United States
About 1 year using the app
Zapiet replied December 21, 2023

Hi there,

Thank you for taking the time to leave a review

It was lovely chatting with you and getting your local delivery working with our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

December 27, 2023

Functionalities are great - allowing us to set all the conditions/ limitations we can think off. And if there are any bugs, the support team goes above and beyond to debug and identify the culprint in doubly quick time

The Ice Cream Bar Malaysia
Malaysia
Over 2 years using the app
Zapiet replied January 1, 2024

Thank you for your glowing review of Zapiet - Pickup + Delivery! We're thrilled that our app's functionalities have met your expectations, allowing you to set conditions effortlessly. It's fantastic to hear that our support team promptly addresses any bugs, providing a quick and efficient resolution. Your positive feedback is greatly appreciated, and we look forward to continually exceeding your expectations.

Best regards,
Ismail