Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

Edited April 29, 2022

I have used this app for a few years and it is great, but the best part is the customer service, they are fantastic and nothing is to hard! Each time I need assistance with changes or small issues they are fixed super quickly and they couldnt be nicer to deal with!

Warehouse Furniture Clearance
Australia
About 2 years using the app
Zapiet replied April 29, 2022

Thank you very much for the awesome review and kind words.

We're always happy to help!

Stephane

Edited September 22, 2021

Awesome customer support! So far all the issues we have were swiftly treated. we are very happy with the APP. KUDO's for Sandy!

Kindahome
Portugal
About 2 years using the app
Zapiet replied September 22, 2021

Hello there,

It was a pleasure discussing with you and readjusting your settings to make sure that your app was matching your needs

We are a click away, if there is anything else we can help you with!

Sandy

February 28, 2023

Jessica is always very helpful with questions and assistance as issues pop up. The live messaging is a very helpful service

Moon and Back Floral Design Studio
United Kingdom
About 2 years using the app
Zapiet replied March 1, 2023

Hi Aimee,

Thank you so much for your kind words and lovely review, I really appreciate it

It has been my pleasure helping you with different questions regarding our Zapiet - Pickup + Delivery app and especially today with subscription integrations.

Any other questions, please jump back on our chat and I'll be more than happy to help.

Cheers,
Jessica

April 30, 2020

I used this app to offer delivery according to zipcodes. Customer support has been helpful, supporting me in adjusting some code to personalize the app experience.

Giving Moments
Israel
About 2 years using the app
April 6, 2021

MUST HAVE APP 2021. Customers can schedule a delivery, curbside pickup, or shipping in advance, eliminating the need for third party companies like Doordash.
We grew our sales 10x using this and the local delivery app. The system took a little effort to get going, and the customer service really made the money worth it. The customer service was able to login to our shop and see what errors we saw, and were able to make adjustments as necessary to make sure their product worked for us. THIS WAS WHERE I KNEW THIS WAS A 5 STAR APP. No other company has been as beneficial as Zapiet, thank you!

Cookiez by Sara
United States
About 2 years using the app
Zapiet replied April 6, 2021

Hi there,

Thank you for the glowing review! We're blushing Getting feedback like this just makes our day!

Best wishes,

Bogi

September 9, 2020

The app has been lifesaving for our business model, and the team's support has been tremendous. Thanks!

Field Goods
United States
About 2 years using the app
Zapiet replied September 9, 2020

Hey guys,

Thank you so much for leaving such a fantastic review!

It really means a lot to hear that our app has been life saving for your business model.

We have been working super hard over the last couple of months and it is kind words like these that remind us of how much of a positive impact our hard work is having on our customers business.

I look forward to assisting you again in the future.

Have a great day.

Kind regards,

Ronan

February 15, 2022

María at support was the best! Super helpful, friendly and quick responses. Glad to know any issues we have in the future will be resolved fast.

Unbelts Canada
Canada
About 2 years using the app
Zapiet replied February 17, 2022

Hi Holly,

Thank you for your kind review.

Please know we are always happy to help in any way we can, should you need any assistance down the road do not hesitate in reaching back!

Best,

Maria

March 24, 2021

I used this app to begin selling bagels locally. We provide delivery and pick up in the local area and Zapiet's app really made the process straightforward. I highly recommend for the barely-technically-literate Shopify owner. They are super responsive when something unusual crops up!

Bagel Joy
United States
About 2 years using the app
April 30, 2020

I use this app to run our flower shop business for delivery and pick up. It is a great app with loads of options. The support is also A+ always willing to help and go above and beyond to help.

Upscale and Posh
United Arab Emirates
About 2 years using the app
May 21, 2020

I am so glad that our team found Zapiet Store Pickup and delivery, we had a great experience with the support team as we needed to get in touch with them frequently. This isn't reflective of a poor product but of a more complicated use case on our end.

The app is straightforward and powerful and has been absolutely integral to launching our store's e-commerce. Without an app like Zapiet making it all possible, we would be stuck with Squarespace. Thanks to Zapiet and Zapier we have been able to streamline our ordering process reducing the time required to arrange one order from over an hour to a matter of seconds.

Absolute 10/10 recommendation for Zapiet.

The Graze Company
Canada
About 2 years using the app