Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,606)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

October 24, 2023

I love their live-chat support 7 days a week. Representatives are really knowledgeable and help you setup your app settings directly. We had a conflict with shipping zones and María guided me & helped me better understand the settings when connecting this app to other apps such as Rates by Distance.

Farm Fresh Pet Foods
United States
About 3 years using the app
Zapiet replied October 25, 2023

I'm so happy I got to assist you with your shipping zones! We're here to make your experience as smooth as possible. Should you need anything else do not hesitate to let us know!

Best,
María

April 19, 2023

App is easy to use with lots of customisable options.
Support team are absolutely brilliant! Excellent response time. I was recently assisted by Betty and they were so helpful. Betty didn't simply make the necessary changes but also explained every step of the way what was being done. This helped give me a better understanding of how the app works for different cart scenarios. Thanks Betty! :)

Kellyville Pets
Australia
About 3 years using the app
Zapiet replied April 19, 2023

Hi,
Wow! Thank you so much for your kind words and 5-stars! Happy to help you configure your rates correctly. Please don't hesitate to reach out if there is anything else we can do for you.
Betty 😊

March 30, 2021

I decided to add Zapiet to my Shopify arsenal, as I needed to add a better system for structuring the pick up Dates and Times for my Catering Company. I was recommended this App, having never heard of it before. What a great choice. The App worked perfectly and the Support that I received from them was exceptional. Not only did they help me with the set up of the Date and Time facility but also when I wanted to add a Notes Box to my checkout page, they got that sorted out too in very quick time. Excellent product and excellent support. Well done, Zapiet. Very happy to recommend and give you 5 stars!! Thank you!

Elizabethan Catering Services Ltd
Canada
About 3 years using the app
Zapiet replied March 31, 2021

Hi Steven,

Thanks for the kind words, it was a pleasure helping you with this config! Don't forget you can reach us at any time if you need any further assistance.

Cheers!

Ryan

October 25, 2022

This is the perfect app to use for Pickup. There was a problem that happened with my theme and Jessica was wonderful. She quickly fixed the issue caused by someone else. Wonderful app and has fantastic support! ❤️

Wholesale Fashion Shoes
United States
About 3 years using the app
Zapiet replied November 9, 2022

Hi Carolyn,

Thank you so much for you kind words and review.

It was my pleasure helping you today with our Store Pickup + Delivery app.

If you have any other questions or need any assistance, please do not hesitate to get in touch!

Cheers,

Jessica

Edited November 20, 2024

Manuel was amazing. He did not give up until he had solved the problem. He was truly fantastic.

Cartems Donuts
Canada
Over 4 years using the app
Zapiet replied May 5, 2024

Hi there and a big thank you for taking the time to leave such a wonderful review!

I am so glad that I was able to help and also get you moved over to our new rates functions within our Zapiet - Pickup + Delivery app.

Should you have any further inquiries in the future, please feel free to reach out...we're here to help!

All the best,
Jessica

Edited March 17, 2021

Made the best decision to add Zapiet to my online store. Robert was super helpful and patient with me although i had many questions. Onboarding was super smooth and easy. Thank you Robert for your help! appreciate it.

Oak & Barrel
Singapore
About 3 years using the app
Zapiet replied March 17, 2021

Hi Irene,

Thanks so much for the wonderful review! I'm glad to hear that you're now up and running and it was my pleasure assisting you.

Regards,

Rob

November 14, 2016

What could I say? These guys are fantastic! Great app! We had a lot of nuances and twists and rules that we wanted to implement. Local delivery, store pickup, tier 1 of shipping and your general shipping options through FedEx.
They took their time to understand my business and figure out the best solution. They made what seemed like scrambled eggs into a perfect omelet.
Thank you!

Pet Central Nyc
United States
About 3 years using the app
June 20, 2017

Wow, thank you, Andy, for your quick service!!

Sweet 4 You
South Africa
About 3 years using the app
January 7, 2023

Jessica did fantastic work helping me to fix up our new location. She did a lot in a little short time. I'll count on her for help with the Zapiet pickup and delivery app anytime!
Best,
Pedro

mycbdshoppe
United States
About 3 years using the app
Zapiet replied January 13, 2023

Thank you Pedro for your review and very kind words.

It was my pleasure helping you today with our BOPIS and local delivery app.

Any other questions, please do not hesitate to reach out.

All the best,
Jessica

Edited December 13, 2019

My experience with the Zapiet team was just nothing short of amazing. I received multiple communications a day to make sure I was happy with the progress and to clarify what I was needing. My site is now functioning exactly how I envisioned it and that would never have been possible without the amazing team at Zapiet!!!

Mix Home Mercantile
United States
About 3 years using the app