Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,607)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

July 31, 2019

Really great service, addressed my concerns quickly & all in all a good investment & great help to our business :)

Barking Good
Singapore
Almost 3 years using the app
February 14, 2022

I'm giving this team, and their product, five stars for going above and beyond to support our migration to a new 2.0 theme. When a significant issue was threatening to derail our migration, the team worked over the weekend to respond and code a solution. Hard to know how you could ask for anything more from a customer service level. Their service level is the best in this class of apps by far, and the functionality is as well. Kudos to the entire team for providing service excellence.

Green Fresh Florals + Plants
United States
Almost 3 years using the app
Zapiet replied March 7, 2022

Hi there,

We really appreciate you taking the time to leave this review! Thanks for supporting our app, it was our team's pleasure getting you set up & running.

Best wishes,

Bogi

Edited October 12, 2017

The only app our store cannot live without. An elegant solution to what's otherwise a messy problem.

And the customer service and support is fairly fast and extremely helpful. Definitely the best part about using a Zapiet app!

Casa De Flora
Canada
Almost 3 years using the app
July 14, 2022

I love this app, it provides functionality that Shopify's native pickup option does not (like allowing pickup from any location, not limiting the locations based on quantity). Their support team is extremely knowledgeable and helpful, and quick! I really can't recommend it enough, they go above and beyond to provide a great app, and great service.

Mikes Bikes (Sandbox)
United States
Almost 3 years using the app
Zapiet replied July 29, 2022

Thank you Dylan for your review.

It was my pleasure helping you with our Store Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

November 3, 2020

Very helpful and very prompt when I had some issues, which is rare to begin with. The app works exactly the way it should!

Metro Pet Unleashed
Canada
Almost 3 years using the app
Zapiet replied November 6, 2020

Hey guys,

Thank you so much for your positive feedback, we really appreciate it.

If there is anything we can assist you with in the future, please do not hesitate to get in touch, we are always happy to help.

Kind regards,

Ronan

August 18, 2023

Just experienced a wonderful level of service, which can only describe as astonishing. After making a terrible error in removing the app in question. I was fortunate enough to stumble onto Betty. Her thoroughness, patience and attention to detail to ensure that I, a complete novice to both Zaplet and Shopify, was 2nd to none. She managed to reinstate my settings and also tweak my configuration to meet my requirements. She was an absolute life saver, as my foolishness around removing the app, rendered my Shopify platform inoperable. A valuable asset she is, to both Zaplet and Shopify. Thank you Betty.

Farmers Market HK
Hong Kong SAR
Almost 3 years using the app
Zapiet replied August 20, 2023

Thank you so much for your feedback! I'm happy that I could assist you and turn things around after the app hiccup. I'm thrilled that your settings are back on track and meeting your needs with our Zapiet - Pickup + Delivery app. Always feel free to reach out whenever you need help or have inquiries; we are here to support you

Warm regards
Betty

January 3, 2016

The app caters for just about everything we need it to do, and the technical support from Andy when we were having difficulties setting up was just awesome. Now we don't have to deal with constantly contacting customers to arrange for deliveries and pickups - it's worth every dollar spent!

Barkinggood
Singapore
Almost 3 years using the app
December 29, 2020

This app is so pivotal for our business, especially during these times!! Our customers can pick up orders curbside or choose delivery with a breeze! The zapiet team is always responsive with any questions or concerns. Highly recommend adding this app to your shopify store!

Small Batch Juice Co.
Canada
Almost 3 years using the app
Zapiet replied January 5, 2021

Thanks so much for your kind words—we’re blushing! I hope you will continue making lovely juices for years to come.

All the best,

Sebastian

March 22, 2022

The Zapiet team is absolutely amazing. Today I added a new Pick up location to my online store and was having trouble with it actually showing up. I worked with Jessica with online support, and she immediately fixed the bug and restored the online shop to show the new location at Check Out. The team has always been super quick to respond and extremely helpful. They are also great at following up for bigger issues and offering other solutions. Love this app!

Molly's Cupcakes at Liberty Center
United States
Almost 3 years using the app
Zapiet replied March 22, 2022

Hi there,

It was great chatting with you and I'm so glad that I was able to help.

Thank you for your kind words and if you have any other questions, please do send us a message.

Best wishes,
Jessica

November 19, 2019

This app is great and the support team has been fantastic! The team was very friendly and quick to help me get the app set up the way I needed.
Thanks again to the support team!

Home Make It
Australia
Almost 3 years using the app