Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing local delivery and curbside pick-up services. They appreciate its easy setup, affordable pricing, and diverse features, including the ability to handle different delivery times for various products. The app's seamless integration with Shopify and other apps, along with its responsive and knowledgeable support team, are also praised. Regular updates and 7-day live-chat support are additional benefits.

Edited March 2, 2020

I have been using the app for over 12 months now and am very happy. I use it to customise my unique delivery and pick method of my business. I am busy running my business, and the Zapiet team have been extremely helpful and prompt to make changes and updates as I have needed them. I am very appreciative of their support and follow up and would recommend Zapiet to anyone needing a customized check out with great customer service. Thank you Zapiet.

Juice Institute
Australia
About 1 year using the app
August 13, 2017

Outstanding customer support. Sam helped us make a few tweaks specific to our theme and responded quickly and followed through with everything he said he'd do. We are only using the pick-up feature, and have yet to put our site live, but I know we are in good hands. Love the customizability of the button design. They did a great job overcoming Shopify's shortcomings for this issue- I'm so happy we decided to give this App a shot!

The Ultimate Car Camper
United States
About 1 year using the app
Edited November 12, 2022

Support on the Zapiet app has been great—quick response time, friendly customer service, THANK YOU Chloé. Highly recommend

Fred's Bread Evanston
United States
About 1 year using the app
Zapiet replied April 29, 2021

Hi Frederic,

Thanks so much for the awesome review!

It was my pleasure assisting you today! I'm really glad our app does everything you need it to do and that you continue to use it.

I'm here should you need anything else.

Have a great day,
Chloé

February 7, 2022

Great service and fast response. App store constantly upgrades its system and customer service. Hope they can carry on this momentum.

Forevermark Flowers
United States
About 1 year using the app
Zapiet replied February 14, 2022

Hi Nelson,

Thank you for the amazing review!

It was a pleasure assisting you today.

Cheers,

Klaudia

Edited December 14, 2020

A simple yet effective app that's easy to configure.
I found support to be excellent. Fixed a problem for me in little over one business day and gave advice too which I was pleased by.
It would be better if the option to add a calendar for customers to choose their order pickup days (with the ability to restrict pickup days and times like you can for shipping) was located in the Pickups section and not the Locations section as it's easy to forget where to find it, but maybe that's just me.
Other than that a sound and essential app.
Pricing-wise, yes a little steep, but less than half the cost of the actual Shopify plan so good value in my opinion.
Do I believe this is an essential function for most small business stores that should have already been included in the basic Shopify plan? Absolutely.
Do I begrudge Zapiet for making the app and charging what they do? Not at all.

Oatisans
Japan
About 1 year using the app
Zapiet replied December 15, 2020

Hi there,

I'm really glad I was able to help you get things up and running and thank you for your feedback and suggestions - best of luck for the upcoming holidays!

Bogi

October 22, 2020

Great customer support from Zapiet! All of my questions were answered in detail. I really appreciate it.

Maria's Amazing Cookies
United States
About 1 year using the app
Zapiet replied October 24, 2020

Hey Maria,

Thanks so much for your kind words—I’ll make sure they reach the folks that helped answer your questions. This will certainly make their day!

Wishing you all the best with Amazing Cookies,

Sebastian

November 9, 2021

This app is not only great but they have great customer support available to help navigate any questions you may have.

Hope Bringers/Request Form
United States
About 1 year using the app
Zapiet replied November 9, 2021

Hi there,

Thanks for the awesome review! We're thrilled about your feedback :)

Best wishes,

Bogi

May 13, 2021

Easy to set up to help you take care of your delivery orders. Great customer service to assist you with the details and the adjustments

SPAR Cyprus
Cyprus
About 1 year using the app
Zapiet replied May 13, 2021

Hi there!

Thanks so much for the lovely review! It was my pleasure assisting you with the details to ensure the best possible experience for you and your customers.

We're here should you need anything else.

Have a great day,

Marija

Edited April 15, 2020

This app is a critical to the success of my store. Over the past years they have added more functionality that has enabled me to remove unnecessary apps and use Zapiet as a one stop shop.
They are also extremely quick to respond to technical difficulties which sometimes happen on any platform.

Just today my app was having a glitch, and within 5 minutes of me sending a support ticket it was fixed and I was back up and running! Special thanks to Sandy for the fast turnaround!

Whisked Gluten-Free Bakery
Canada
About 1 year using the app
May 11, 2019

I couldn't say it better than any of the 100s of great reviews below that one. All I can say is if you are doing anything retail, this is the app to have. Best customer service as well!

Couryah
Canada
About 1 year using the app