Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

March 26, 2018

This app is BY FAR the best pickup + delivery application on Shopify (and I tested many). The functionalities and features are way more advanced than others and the support is second to none. Sam was my main point of contact and he helped me with installation, as well as all other questions I had. He was very nice and professional. Highly recommend!

Delivurr
Canada
About 1 year using the app
May 13, 2021

Easy to set up to help you take care of your delivery orders. Great customer service to assist you with the details and the adjustments

SPAR Cyprus
Cyprus
About 1 year using the app
Zapiet replied May 13, 2021

Hi there!

Thanks so much for the lovely review! It was my pleasure assisting you with the details to ensure the best possible experience for you and your customers.

We're here should you need anything else.

Have a great day,

Marija

Edited April 21, 2020

We use this app for local food deliveries and it works well for our needs. The only problem is that when customers skip the cart and go straight to checkout, the local delivery inputs get skipped as well.

Oco Meals
Canada
About 1 year using the app
May 11, 2019

I couldn't say it better than any of the 100s of great reviews below that one. All I can say is if you are doing anything retail, this is the app to have. Best customer service as well!

Couryah
Canada
About 1 year using the app
Edited October 24, 2016

This app is AWESOME, and frankly, we wouldn't have a shop site, if it wasn't for this app. We have 75 locations across Canada, so this app was essential for local pickups at our stores. It has been recently re-designed and looks and works so well.

All that said, the best part about this app is the support and service, which has been outstanding.

Thanks so much!

Bioped Footcare
Canada
About 1 year using the app
September 24, 2021

We use Zapiet to help our stores with delivery. Zapiet gives us lots of customizable option to set our store just the way we want it. and when we had issues, their support team were great in helping us troubleshoot.

Freshideasstarthere
Canada
About 1 year using the app
Zapiet replied October 4, 2021

Hi,

Happy to hear you're appreciating the customisable options in Store Pickup + Delivery! Always happy to help support you.

Best wishes,

Bogi

October 4, 2021

The settings on the app are quite confusing for a non-tech person but the online support is very good - thanks so much

Hand Made Food: Blackheath and online
United Kingdom
About 1 year using the app
Zapiet replied October 6, 2021

Hi there,

Happy to help a non-tech person to get the right configuration anytime.
You know where we are if you need us again!

Thanks

Jayne

Edited September 28, 2020

We are a small grocery convenience store. We use Zapiet to schedule local e-bike delivery and curbside pickup for orders placed through our website. I tried a couple other apps before Zapiet and found Zapiet by far has the best options in terms of: providing for both pickup and delivery, allowing scheduling of specific pickup and delivery times, limiting delivery to a particular zone based on driving distance. It integrates well with Shopify in terms of order fulfillment, tracking and customer communications. We did have an issue arise when the theme we were using was upgraded, which resulted in several coding conflicts with the Zapiet app. Zapiet was very responsive to our support requests, following up and escalating the issues until they were resolved. Great app and technical support, we are very satisfied.

Jade Market
United States
About 1 year using the app
Zapiet replied September 29, 2020

Hey there!

Thanks so much for your kind words, and for sharing your experience. I often shop locally, so small stores like yours have a special place in my heart. We’re both proud and happy to support you on your journey.

Best of luck,

Sebastian

December 29, 2022

Jessica made it so simple to navigate our site. Prompt help and courteous service. If you are not exactly certain how to do things, they are awesome!

Lowcountry Oyster Company
United States
About 1 year using the app
Zapiet replied December 30, 2022

Thank you so much for you kind words. It was my pleasure helping you today with our pickup and delivery app.

If you have any other questions, please do not hesitate to reach out!

Cheers,
Jessica

October 6, 2022

This app helps us to fulfill different order dates where customers need to select their delivery date. We also had some great help from their customer support team to help us adapt some new products on the site, they were brilliant in coming up with solutions to our problem!

Organibox
United Kingdom
About 1 year using the app
Zapiet replied October 8, 2022

Hi there,

Thank you for your lovely review!

We are happy to hear you are enjoying using our app and that I could help you out with a solution today.

Have a lovely day,

Flora