Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

April 16, 2020

This is a great app with fantastic support. It allows us to control local delivery, store pick-up and shipping options with an enormous amount of complexity. We have been able to expand quickly using Zapiet because it works so well.

Savor Seattle Food Delivery
United States
7 months using the app
Edited April 17, 2020

Great app that get the job done. The development team service is excellent, prompt and thoughtful. Will recommend to anyone with similar needs.

Further update: The team never disappoint us in the customer service area. Their prompt and accurate advice is very helpful in the fast paced online business area.

Phoenix Sweets
Hong Kong SAR
7 months using the app
April 28, 2018

Sam is always helpful and willing to respond even during the weekend. Although we are not familiar to coding, he is so patient and helpful throughout the process, excellent app if you want to do delivery and pickup at the same application, well done

Log On Hong Kong
Hong Kong SAR
7 months using the app
February 7, 2019

I am brand new to eCommerce or website building of any sort. When I went to install STORE PICKUP + DELIVERY to my Shopify store there were a few minor hiccups (caused by me of course). I was concerned because we are a florist (bethetwig.com) and it was 1 week before Valentine's day.

I contacted Zapiet technical support and they were amazing!!! Ismail, Sam and Sandy each were able to log in to the back end of my store and sort out the issues. I could not believe how simple they made the process for me. I do not have enough positive things to say about how easy they made this process for me. Thank you again Zapiet!

Twigs Flowers and Gifts
United States
7 months using the app
August 16, 2022

Best app, even better service. Truly couldn't do it without the Zapiet team!!! We appreciate it so much.

Sorella Collective
United States
7 months using the app
July 29, 2016

This app allowed us to carry some products on our online store, for pickup only, that we weren't able to provide to our customers in the past. Any support issue we have had were addressed and fixed in a very timely manner. We highly recommend this app.

Sitstay
United States
7 months using the app
November 18, 2020

This app has enabled us to create popup locations for the safe selling of fresh chicken during the pandemic. We did encounter a problem with the app after an update. I reached out to Zapiet and they corrected the problem almost immediately. There quick response enables me to continue boasting of a 99.9% uptime. I would recommend all shopify users to look into this app that is easy to integrate and provides instant human support.

House of Raeford Store
United States
6 months using the app
Zapiet replied November 20, 2020

Hi there,

Thank you very much for the lovely review, I'm very glad I could help you out!
Please know we are always here should you need anything else :)

Have a great weekend!

Flora

March 31, 2023

Ok these guys know there stuff and their support team is BOMB! Jessica helped me with multiple roadblocks and fixed them within minutes. I've used Zapiets products for 4 years now and love what they do. Thanks a million zapiet for turning a headache of a problem into a tirumph!

Time Travelers New Era
United States
6 months using the app
Zapiet replied April 7, 2023

Hi Nathan,

Thank you so much for your review and kind words :)
It was my pleasure helping you change your address and getting all of your rates working as they should.
If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

March 16, 2023

Extremely helpful team and a great app! They work with you every step of the way to make sure their app integrates as smoothly as possible into your workflow. We had some bumps in the road due to other apps, but Stephane was a huge help in getting all the kinks worked out and we were able to roll out local delivery for our shops! I never hesitate to reach out with a problem, and they are always happy to help, and always in a timely manner! It seems like they have helpful staff in every time zone because I have always been able to set up a zoom call or chat at my convenience.

The initial setup can be intimidating, but they will do as much as they possibly can to make it accessible and convenient.

New Leaf Vapor Co
United States
6 months using the app
Zapiet replied March 17, 2023

Hi and thank you so much for taking the time to leave such a great review

We take pride in helping our merchants as quickly and efficiently as possible, using whichever channel works best, be it live chat, screen-sharing, emails or good old voice calls!

If you every need us in the future, we'll be there and happy to help!

-Steph

February 25, 2021

We've been using Zapiet since we launched our store and support has been amazing from day 1. They respond immediately when we have concerns or need help with the system.

Big Al's Cookie Jar
Philippines
6 months using the app
Zapiet replied March 2, 2021

Hi there,

Thanks for being with us from the beginning and giving us your trust! We're here for you anytime :)

Best wishes,

Bog