Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

March 19, 2021

Great App. The customer service is great and it has a bunch of cool functionalities. Jess and Stephanie were very helpful. Would recommend.

Ginaelle’s Lil Shop
United States
6 months using the app
Zapiet replied March 24, 2021

Both Jess and I want to thank you for the great review! It was our pleasure to be able to help you as a team :D

Kindest,

Stephane

May 18, 2021

I contacted support because we were having an issue with our site charging the delivery fee incorrectly. The help I received was exceptional and I learned more than I had originally intended. Thanks so much!

Deer Valley Danes
United States
6 months using the app
Zapiet replied May 27, 2021

Hi there,

Really glad to hear we were able to solve your issues, but even more pleased that you learned more about our app along the way! It's our goal to help you get the most out of the app possible.

Best wishes,

Bogi

September 3, 2018

An awesome app that helps us offer both store pickup and local delivery to our customers. Sam and his team were instrumental in helping to resolve issues and customisations promptly and efficiently and were extremely patient to boot. 2 thumbs up! Would definitely recommend. :)

Lyng Seafood Asia
Singapore
6 months using the app
September 23, 2022

Simple and elegant solution for all your pickup, shipping, and local delivery needs. Fits my bakery's use case very well because of how adaptable Zapiet's application is. The customer service experience is also absolutely top notch -- I was able to quickly schedule a time to talk with an advisor (Stephane) who was able to fully answer all my questions regarding set up as well as send more resources related to how Zapiet might integrate with Shopify and other applications that I may need. Thanks so much!!

Indu Bakery
United States
6 months using the app
Zapiet replied September 29, 2022

Hi Soni,

Thank you so much for the awesome review! It's always nice to hear such positive feedback from our merchants using Store Pickup + Delivery.

We're always there and always happy to help!

Steph

January 22, 2021

Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks!

Porter & Rye
United Kingdom
6 months using the app
Zapiet replied January 22, 2021

Hi Rosy,

I'm glad I could help you out today with configuring your store.

Please do not hesitate to reach out if you ever need anything else :)

Have a great weekend!

Flora

April 12, 2021

Used this app make an firewood store where customers can pickup from our various lumber sortyards. Pleasantly unexpected depth of settings, lots more features than I realized and exactly what we needed to get all our employees and contractors at the different locations up and running quickly--like notifiation emails to specific people based on which locations were ordered from. They really thought this through. And excellent support. I had one compatibility issue with another app and even though it wasn't Zapeit's fault, they got involved in the email thread and helped fix everything. Thank you!

Monticola Firewood
Canada
6 months using the app
Zapiet replied April 12, 2021

Hi there,

So glad our app suits your store's needs—thank you so much for the lovely review!

We're always happy to investigate the issue and help as much as we can.

Let us know if there's anything else you need. 😊

Take care,

Marija

January 17, 2023

Great app with even better service! Did all of the functionality I could imagine. It is a little pricey but the extra orders I will get from it will more than pay for the cost.

Aaron's Bagels
United States
6 months using the app
Zapiet replied January 18, 2023

Hi Aaron,

It was my pleasure helping you with the distance validation feature of our Zapiet - Pickup + Delivery app

If you have any other questions, please do not hesitate to jump back on the live chat!

Thanks,
Jessica

September 16, 2020

Awesome tool and awesome support, I recommand Zapiet for last delivery business ! Thanks a lot for Zapiet team

Neary
France
6 months using the app
Zapiet replied September 16, 2020

Hi Neary,

Thanks for all the love—we’re proud to be a part of your store.

All the best,

Sebastian.

Edited January 12, 2023

I had a good experience with the live chat feature. Sandy was extremely helpful with helping me integrate Zapiet - Pickup + Delivery with their sister app Zapiet - Rates by Zip Code.

Park Deli
United States
6 months using the app
Zapiet replied November 23, 2022

Hi Michael,

It was my pleasure helping you today with the local delivery settings of our Store Pickup + Delivery app.

Any other questions, please do let us know.

Thanks for the great review!

Jessica

Edited June 12, 2019

Great team to work with to get any problems solved instantly. Recommending this app to anyone who's looking to help ease a customer user experience when it comes to placing an order time and pickup.

Fjord Fish Market
United States
6 months using the app