Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

July 4, 2022

The app is also great, it has exactly what I need for. The online help is also really helping me to solve the issue timely.

TOAmart オンラインショップ
Japan
5 months using the app
Zapiet replied July 5, 2022

Hi Jian,

Thank you so much for the lovely review!

I'm happy to hear that our app's store pickup and delivery features are exactly what you need.

Please feel free to come on chat should you have any other questions.

Cheers,

Klaudia

March 2, 2022

Klaudia from technical support helped me incredibly well and quickly to configure the app and quickly in the test I could see that it adapts to my needs.

picadasplatter&desserts
United States
5 months using the app
Zapiet replied March 7, 2022

Hi Marian,

It was a pleasure chatting with you and setting your app up!

I'm glad to hear that our app suits your needs.

Please do not hesitate to reach out should you need anything else.

Thank you for the kind words,

Klaudia

April 10, 2020

This is the best app in the appstore for local delivery!
Not just the app itself - the customer support is outstanding!
They helped us so quick and gave us the solution we needed - even in small details to make the customer experience nearly peferect.

Go on with that guys!

Speisi
Germany
5 months using the app
July 1, 2019

The app is absolutely a life saver! I tried some of the other apps and they just did not preform correctly. This is easy to setup and the only thing better than the app itself is the customer service! do not hesitate to use this! Special thanks to Ismail for going above and beyond.

KrispKeto
United States
5 months using the app
February 25, 2021

The Support is crazy fast! Outstanding! Thanks to Sandy!!
Logged in and solved my issue within 5 minutes.

Lotta&Emil
Germany
5 months using the app
Zapiet replied March 2, 2021

Hello there,

It was great talking to you on our online chat.

Don't hesitate to reach back if there is anything else I can help you with.

Wishing you a great day!

Sandy

September 8, 2015

Wonderful app. Wonderful customer service.

Mahaffey Farms
United States
5 months using the app
Edited June 6, 2019

We're a 25-year-old brick and mortar pet retail business. Our entry into e-commerce has been in the works several months and just this week we launched with a big digital marketing campaign to over 80k people letting them know about our store pickup service. We were down to the wire to meet the deadline - a number of factors in play here. Our developer found an error in the method in which Zapiet was calculating taxes for our customers. He escalated the issue quickly until it somehow caught the attention of head honcho Andrew Cargill (President I think). Thanks to Andrew's responsiveness in resolving the issue we were able to keep moving on schedule and meet our launch date objectives. So far Zapiet is performing well for us and I'm confident that if we have any issues whatsoever the team there will go above and beyond to make sure we stay up and running smoothly! I look forward to growing with Zapiet behind the scenes, taking our customers where they need to go.... from store pickup, to delivery and more! Cheers to a bright future! Great job Zapiet and esp Andrew!

Pet Depot
United States
5 months using the app
December 14, 2021

I think this app is really going to allow me to do all of the things I've been hoping to do (with the added Delivery by Distance app)!

Floralore
United States
5 months using the app
Zapiet replied December 21, 2021

Hi there,

We really hope so! Thanks for giving our apps a try, and we're here should you need any help with either :)

Best wishes,
Bogi

November 12, 2021

Love this app. Makes my life so much easier! There customer service is excellent too! Very responsive and helpful! Highly recommend. Worth the monthly cost

Baked Blooms
United States
5 months using the app
Zapiet replied November 17, 2021

Hi there,

Thanks for your awesome feedback, love to hear you're enjoying the app!

Best wishes,

Bogi

July 16, 2021

It's the best app in the market for delivery solution, it's look nice, it's run very good and the support team it's amazing we use it for a cheese market, and all our costumer love that they can pick up a date and hour for delivery, and we love that we can know when they want their products :)

Del Tambo
Chile
5 months using the app
Zapiet replied July 19, 2021

Hi there,

Wow! Thanks for your awesome feedback! We're happy you're loving the functionality & design of the app :)

Best wishes,

Bogi