Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,606)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.
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Amazing help, quick turnaround time, very personable and patient. Thank you for all of your help, so nice.
Zapiet has been so vital to our store operations! Our bakery has been able to operate and grow by solely operating online during this pandemic. The app also provides the best support, they have never made me feel that any question was ever to small or too big. Thanks guys!!
Hi Maria!
Thank you for your kind words and lovely review. It was a pleasure assisting you in setting up custom pickup slots in our Zapiet - Pickup + Delivery app. We are here if you ever need help with anything else.
-Veno
J'ai fais appel au support suite à un problème technique. Je suis tombé sur Sandy qui a pris le temps de m'expliquer le problème ! Nous avons pu le résoudre très rapidement ! Vraiment top :)
Bonjour,
Ce fut un plaisir de m'assurer que vos paramètres soient configurés de manière à vous offrir la pleine capacité de notre widget
Je vous remercie de ces gentils mots, et vous souhaite tout le meilleur pour la suite !
Sandy
I loved working through chat with Klaudia. At first I was fearful it wouldn't be as useful and easy/friendly as having someone on a call but to my absolute surprise it was amazing! She managed to resolve all my issues in no time and saved the day. Give her a 5 star rating.
Hi Macha,
What an awesome review 😊
It was great chatting about your requirements and being able to configure the app to suit them.
If you need any help, you know where to find us!
Have a great day ahead,
Klaudia
I have been using this plug-in for two weeks. It started off buggy and then it just got worse... a lot worse. Now, I cannot process any orders without manually inputting them to navigate my customers passed a forced shipping charge. I reached out to Zapiet customer service and also had Shopify reach out to them, which they did. Zapiet's customer service experience is HORRENDOUS. They have responded to me once over a course of two weeks and the response was generic - absolutely no help to my actual issue. Do NOT waste your time. It's a trap.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Fait Nola,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
I used this app to setup my local delivery. Very confused at first, I reached out for help from one of the knowledgable employees and they were a HUGE help! Very quick to respond too :)
Thank for your the awesome review!
We're always happy to hear wonderful feedback such as this not only for our Store Pickup + Delivery app, but for the team as well. We work hard to give our merchants the best experience possible with our apps but also when interacting with our staff!
Support was super responsive and was able to fix several issues quickly so we can launch our new site!
Hey Alice!
Thank you for your kind words
It was really nice helping you out with your store and our Pickup + Delivery app 🙏🏻 Should you need anything else down the road to not hesitate in reaching back!
Wishing you a lovely day,
María
Excellent support! Fast response and customer care support. You can't imagine that this support service happen in Shopify App, even hard to find in Software Engineering Industry.
I am an online start-up bakery with one location. I migrated to Shopify because I needed future delivery, and WIX could not provide that functionality.
When I arrived at Shopify, I tried an alternative delivery app, but the application did not work correctly, so I turned to Zapiet - Pickup + Delivery.
I was concerned about the monthly cost of $29.99, but I was in a pinch and figured I would sort that out later.
The application worked perfectly. It was easy to install and provided all the functionality I needed, plus even some I did not know I needed. In addition, online support through Chat was constructive.
Getting back to the cost issue, I decided that 29.99 was too much, so I switched to another app, wrong decision. I quickly realized my mistake and went back to Zapiet. I then discovered they had started another subscription plan for a one-store operator with one location that was cheaper than my original plan.
I signed back up.
I had some issues with the restart, and again, Zapiet customer support (thanks, Clemancy and Stephane!) came through, and Zapiet resolved all issues quickly and efficiently.
I cannot recommend this application and company highly enough.
Hi there,
Thank you so much for your kind words, we can't say how much it means to us!
We're so happy our Startup plan suits your store, and it was our pleasure helping you get set up with our pickup and delivery app :)
If you have anything else we can help with, please let us know!
All the best,
Clemency and Stephane
Cannot rate this app and support highly enough. Any issues I've come across have been resolved quickly and the recent updates such as limits applied to pickups as well as local delivery really help us serve our customers well.