Zapiet ‑ Pickup + Delivery , 1,192 reviews
Sandy was very helpful working through my issue. Her help on chat support enabled me to get my products out
Thank you for taking your time to leave a review about Store Pickup + Delivery. It looks like Sandy who was assisting you was able to resolve all of your concerns in just under an hour. I have reached out to your personally via email to understand if you have any further concerns that you would like to raise with me personally.
Head of Merchant Success
In theory this app is very useful and has had intermittent periods of good function with my business - the problem right now is that it's producing terribly inaccurate information and data - scrambling pick up and delivery dates, messing up delivery addresses - it's an absolute mess for us. Be warned that you will be taking out support tickets A LOT with Zapiet. They do respond quickly, but this latest bout of issues has severely impaired my business and left me with a LOT of angry customers. They keep telling me it's Shopify's fault and that they are working together with Shopify to resolve the issues, but seriously guys - this has now impacted me and my team for months. I'm really frustrated.
UPDATE: 26th Oct 2022
Andy here the Founder and CEO of Zapiet. I come baring good news!
Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders!
I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control.
You can now continue to use the app flawlessly :)
Founder & CEO
Thank you so much for taking the time to leave your honest feedback. We 100% understand your frustration with the issue relating to the attributes, it has been frustrating for us too and we have been working relentlessly with Shopify to resolve this issue. Within the last 24 hours we have managed to add a new tool to Store Pickup + Delivery that should ensure all of your future orders that are affected by the issue are corrected within a few moments. We have reached out to your personally with detailed instructions on how to enable this new tool. All feedback we receive relating to the attributes issue is being consistently passed to the teams at Shopify to ensure that we are able to resolve the issue as soon as possible.
Hopefully the new tool that we have added should enable you to successfully manage your workflow again and a full resolution be available as soon as possible.
I wanted to use this app for my delivery options but unfortunately it doesn’t have a blackout time option just a blackout date. I ended deleted the app but the developers coding wasn’t removed which cause some technical issues on my checkout page. I’m only giving this a 2 stars because of poor customer services on responding back and removing their coding. I had two days of website inactivity due to this.
Thanks so much for your feedback!
You are totally correct in that our app does not currently provide the ability to blackout specific pickup times. This is something we are super excited to work with you on and has been a highly requested feature amongst our merchants.
Regarding your uninstallation, unfortunately there is no way for us to automatically remove our code from your theme. We lose access to your store the moment you uninstall the app. To minimise any problems we send an automated email with full instructions and a video tutorial on how remove our code (it's one line of code from your theme.liquid file). Our team is also standby around the clock to help should you have any problems, we would just need you to approve our collaborators access temporarily.
We look forward to inviting you to the beta of our pickup blackout time feature in the near future :)
They have a lot of outages. Reliability is critical for merchants like us in tough times like this, and they'll go hours before noticing that something in their app is broken an preventing customers from checking out. Unacceptable.
The app has all the necessary functions it should have for store pickup & delivery service. However, the app has quite a bit of glitch depending on a customer's browser & the customer service team is very slow to fix the issue.
The app works well when it works but support is unavailable. I opened a support ticket and it got closed with no resolution, no follow up and no notification. I discovered they closed my ticket themselves without telling me. I have sent countless emails and left phone messages and have had no resolution to my store pick up issue after 8 days. We lost a whole bunch of Mother’s Day business. I understand they are super busy during this time but I wish there was someone who could help me. I really want to use this product but they don’t make it easy!
This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score.
- Variable and slow loading times across the back end including settings and delivery tabs.
- Customer Support is slow to reply.
- Their servers went down on the 7th of July, 2020 and the entire business model for our company got screwed with logistics and delivery. (Made checkout impossible, meaning my ads across social & search had to be shut down, lest we drive traffic with 0 conversions)
- The app has variable loading times and is sometimes slow and sometimes average (no consistency)
- My company drives 20-50k a day and with these errors, our sales have been vastly affected and the opportunity losses have been massive with all these errors and server downtimes.
Suggestions to Zapiet Team:
- Get a proper server host that won't go down and affect all your clients.
- Get some more customer service people to account for international clients or don't market this app internationally if you can't support the clients you charge.
- Fix your app errors and glitches before putting it on the market in such a faulty form.
App looks great on the site but doesn't actually work. When customers select in-store pickup or local delivery, they are only given shipping as an option. Have been trying for over a week to get help from support but I have received no response from the developer nor have they responded to the Shopify Expert who is trying to help me get this installed and working.
I'm Andy the Founder of Zapiet. I'm super sorry for the delayed replies you've had from my support team. We have just been inundated with merchants needing our help recently and are trying our best to reply as fast as possible to everyone.
I am sure I can resolve your issue promptly and you'll be loving the app again very soon!
I will send you a personal email within the next couple of minutes :)
Founder of Zapiet
Good app but always breaks one every 2-3 weeks, customer support is unbelievable slow, did not check issue thoroughly and only one reply a week and sometime more than a week, always blame on covid-19 as an excuse. I have to look for alternative.
This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support!
We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"
Thank you for taking the time to leave your feedback!
It appears that you had a little trouble getting our Deliv integration activated on your store. There are several steps involved in getting the integration up and running, and multiple teams involved in the process. So it can take a little while to configure, especially during the holiday season. We are actively working with the Deliv team to streamline the setup process as much as possible.
I'm looking forward to speaking with you tomorrow and completing your setup :)