All the settings and restrictions we needed to run a very complicated holiday operation, fulfulling in one location for pickup at another. Some of the beta settings still need improvement (limiting pickups/delivery per window), but support has been very responsive. Constantly adding new 3rd party delivery services too.
Thanks for taking the time to leave your feedback on the app and our support!
It's really good to hear what you think of the newer features too, we'll keep aiming onwards and upwards. If there is anything else I can help you with please let me know :)
Really impressed with the super speedy response to my query; not only that it was resolved really efficiently but it meant we were able to provide our customers with a more intuitive shopping experience.
A lifesaver for our delivery logistics (we deliver frozen vegan meals at home). The support is super fast and effective. The inevitable small issues/questions during setup are immediately dealt with by the helpdesk, couldn't have asked for more. Special thanks to Ismail, Lucy, Sandy, Ronan, Pamela & Luke --> evidently, from all of these names it's clear that I've been receiving a lot of support :-)
Hi, thanks for the fantastic review!
It's great to hear you've had a positive experience with several members of our amazing support team :D
Glad we were able to get you set up!
Newport Northern California
I use this app for store pick up. We are not currently delivering. I wish it integrated better with the Shopify reporting system, as trying to sort to find the pick up date and time on orders is a bit cumbersome. I did require assistance and had a great experience with the IT help person to solve my problem.
Thank you so much for your kind words!
It was a pleasure speaking with you and I'm glad we were able to get you setup with our preparation time feature quickly.
ACME Floral Co.
Aaron gets a million gold stars by his name.... thank you. Quick service, Quick help, Even on a Sunday! Kirk @ ACME Floral San Francisco, California, U.S.
Thanks for your review Kirk!
Glad to hear you had a great experience with us and Aaron was able to help you out.
This app is the reason we switched our web hosting over to Shopify. Due to increased delivery demand during covid we needed a system to help with lead times, date pickers, and cutoffs to keep our load under control. The app works as promised and the support staff fixes issues almost immediately. We highly recommend!
Thank you for your lovely review, it is great to hear that our app has been able to help your business adapt in these difficult times.
We are always here if you need anything. Wishing you a fantastic year to come!
All the best,
Tulip Flowers Tr LLC.
I'm using this app for my POS and its doing great , had a small issues but the pro support team solve it very professionally and super fast . . . thanks to the Zapiet team ( pamela & Marija )
Thank you so much! I'm really glad you're happy with our app and our support team. It was my pleasure helping you fix the issues!
We're here should you need anything else.
Little River Cooperative
Zapiet performs all of the pickup & delivery tasks that i need in my store. I thought they were so complex and setup would be a nightmare but the very best thing about this app is its customer service. I definitely recommend doing the initial setup appointment, because it really helps with the learning curve. My "merchant success specialist" Charlie was amazing and not only did we have a nice time on the phone but she walked me through setting up every aspect of my app that i needed done, which not only was super helpful, to see her do it, but it also left me totally capable of now working the app on my own.
Thank you so much for your lovely review!
It was a pleasure to meet you and setup your store with you - I'm so glad you have the confidence to run it yourself now.
Wishing you all the best with the business and we are always here should you need anything else.
Fresh The Good Food Market
I have used this app for 1 year now. It's the best app for this solution and I have always found the customer service to be very good and helpful
I use this app for my dessert shop and have been working closely with Pamela and Ismail to fix a couple of issues related to my store's theme, as well as make some small changes to better fit my needs. The customer support has been AMAZING. Responses have been quick, detailed, and issues were fixed promptly and effectively. I would definitely recommend this app as the customer support is impeccable.
Thanks so much for your lovely review and recommendation!
It has been a pleasure working with you to get your store up and running again and we are glad you are happy with our service.
Wishing you and your business all the very best this year!