Zapiet ‑ Pickup + Delivery
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Hey, Matt!
Appreciate you for taking the time to leave us a review. It made our day!
Hit us up anytime! We are always here to help. Have a great day!
Laura
Great, quick service. Very detailed, solved it right away including custom code.
Hello Jordan,
Thank you so much for taking the time to leave us this review
It has been a pleasure to work on your store and to configure your Shopify settings to use our Zapiet - Pickup + Delivery app to its best.
All the best,
Sandy
This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.
Hi there,
Thank you for taking the time to write a review! :)
It's been a pleasure working with you and so I'm even more glad to hear that I was able to help. If you ever need further assistance, please don't hesitate to reach back!
Best wishes and have a great holiday season!
Lisa
we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!
Hi,
Thank you for sticking with us on this journey!
Best wishes,
Bogi
Customer service has been very quick and efficient. Thank you. The app is helping us with customizations that we couldn't do w shopify alone, although i wish it were allowed to operate more fully (control over shipping address fields, etc) and not be forced to fit inside shopify restraints.
Hi there,
Thank you for your review and kind words, it is very much appreciated!
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there,
Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app!
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
Nice app with all the missing Shopify features for delivery/pick up. Chat Support is really fast and helpful!
Hi there,
Thanks so much for the awesome review!
I'm really glad our app does everything you need it to do. It was my pleasure assisting you today!
I'm here should you need anything else.
Have a great day,
Chloé
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn,
Thank you for taking the time to leave us your honest and thorough feedback.
The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well.
As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/
If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help.
Thanks,
Ismail
We are currently testing the APP and we've had some hiccups but Zapiet support has been responsive and insightful.
Hi Rudy,
Thank you for leaving a review, it is very much appreciated.
It has been my pleasure to help you over the last few days via live chat, screen sharing sessions and email.
Best wishes,
Jessica
Still learning some of the features but so far it helps sort and coordinate orders and deliveries much better than Shopify. Hopefully in the future they will add a date-style that includes the name of the associated weekday, as shown with the order itself, but not on the packing slips or csvs. Jessica was super helpful and patient in working out a lot of the kinks, which is great, because I'll probably be talking to her again as we learn how best to optimize the app.
Hi there,
It was my pleasure helping you with setting up our Store Pickup + Delivery app.
I have submitted the feature request for adding the day of the week to our Dev. Team and once the feature is released you will be notified.
In the meantime, if you do have any other questions, please do jump back on the live chat and we will be more than happy to help.
Thanks,
Jessica
