Zapiet ‑ Pickup + Delivery
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Reviews (1,612)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for improving delivery and pickup operations, praising its ability to manage complex schedules and customize services by location. It supports multiple pickup locations and offers flexible delivery options. Reviewers particularly commend the responsive and effective customer support team, enhancing merchant satisfaction and making it a reliable tool for streamlining logistics.
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I didn't find this super easy to install and needed some extra help to get it all working smoothly but customer service was amazing and they have gone above and beyond to get things working smoothly whilst also suggesting other changes to make things work better.
Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister
This app has been pretty great for our online store! It allows us to take orders for local pick-up. It's fairly straight-forward to use and set up. Zapiet has been very responsive in their customer service and helping to address any issues we have. I would definitely recommend this app! Thank you Zapiet and all your great employees .
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn,
Thank you for taking the time to leave us your honest and thorough feedback.
The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well.
As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/
If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help.
Thanks,
Ismail
A simple and effective app that does as it promises. Support was quick and helped us install and configure the app to our needs - so far so good!
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022
Andy here the Founder and CEO of Zapiet. I come baring good news!
Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders!
I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control.
You can now continue to use the app flawlessly :)
Kind regards,
Andy Cargill
Founder & CEO
Thank you for sharing your feedback.
We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team.
The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app.
We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual.
If you still have any concerns, you may reach us anytime. Again, thank you for your feedback!
Kind regards,
Ismail
Some issues with app working properly. Customer service did route us through the system and got it resolved, but took a little time. Thanks so much Jessica!
Hi Cameron & Cleigh,
Thank you for taking the time to leave a review, I really appreciate it!
I'm really glad that we were able to get a fix in place for your email notifications within our Zapiet ‑ Pickup + Delivery app.
If you have any questions or need any further assistance, you know where to reach us :)
Warm regards,
Jessica
Nice app with all the missing Shopify features for delivery/pick up. Chat Support is really fast and helpful!
Hi there,
Thanks so much for the awesome review!
I'm really glad our app does everything you need it to do. It was my pleasure assisting you today!
I'm here should you need anything else.
Have a great day,
Chloé
There's been a few ups and downs with the plugin, but overall it's giving my high traffic store the functionality to offer more ways of selling and fulfilling. There's been a few bumps, but the support team has been there to help. Overall, I'd recommend trying it.
Hey guys,
Thanks so much for leaving your feedback. I have just checked our support logs and it appears that all of your issues were promptly resolved by my support team. It's great to see that you still have our app installed more than a year on.
Your continued support truly means the world to us :)
Thanks again,
Andy