Reviews (1,712)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing local deliveries, pickups, and in-store options, noting its seamless integration with Shopify POS and its flexibility in handling complex shipping scenarios. They praise the intuitive interface and reliable functionality that enhances customer experience and streamlines operations. The customer support is particularly appreciated for its responsiveness and proactive issue resolution, making it a dependable choice for logistical needs.
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Very responsive & helpful support - we recently ran into an issue with a different third party app (for preorders) overriding the Zapiet tags, and the support staff very promptly not only found a workaround for us but also fixed all affected orders! Incredibly happy with the quality and level of service we've been getting so far.
Thank you so much for your amazing review! 🌟
We're thrilled to hear that our team could help resolve the issue with the third-party app and get everything back on track for you. Reprocessing your orders and ensuring the correct pickup, delivery, and shipping tags were applied was our pleasure.
Your kind words mean the world to us, and we're so happy to know you're enjoying the quality of our service.
If you ever need anything else, we're just a message away!
-Klaudia
Manuel was very efficient in getting my store up and running again! Zapiet customer service in general is always very helpful.
Thank you for the lovely feedback!
I'm so happy I was able to get your store up and running efficiently. Our team always strives to provide helpful and reliable support for pickup and delivery, and it’s great to hear we’ve hit the mark.
We’re here whenever you need us! 🚀😊
-Manuel
Great app, great fast and kind support. Works as expected and is worth the money!
The only thing to keep in mind is that the standard abandoned cart emails from Shopify won't work with the app because they bypass the date selection. With a modification, you could direct your customers to the cart instead of the checkout. This would work, but from a conversion perspective, leading them to checkout would be more effective. Additionally, if a customer opens the link in your email on a different device, they won't see any products in their cart because Shopify stores the cart locally in a cookie.
Hi Stefan,
Thank you very much for taking the time to leave a review!
It was a pleasure chatting with you and helping you to get the correct date format added to confirmation emails in Shopify and within our Zapiet - Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Jessica was very helpful in resolving my concerns as it relates to my theme and updates.
Hi Ashley,
Thank you very much for taking the time to leave a review!
It was my pleasure helping you with your theme/updates and getting some wording changed on our Zapiet - Pickup + Delivery widget.
Please do not hesitate to reach back out if you have any questions or need any further assistance.
Warm regards,
Jessica
Laura was fantastic - Had pulled an all nighter and was at the end of a very long day while I was talking to Laura and she found a solution for me as I nodded off.
Hi William,
Thank you for such an awesome review! You can always rest easy knowing we're here to help with everything you need. Glad I was able to assist with your store - and that you were able to catch some sleep! Everyting's running smoothly now!
Always here if you need anything. Cheers!
Laura
This app is perfect for helping my customers select their date/time for delivery or pickup.
Had few issue with my new theme and their customer service was fast and on point. Manuel who helped me with my issue solve the problem in no time.
Thank you highly recommend this app.
Hi,
Thanks for your feedback about our app and our service! Happy our team was able to help you promptly and get you up & running.
Best wishes,
Bogi
Spectacular, really listenened and got me through my issues. Friendly and knowledgable.
Kristine will get you back up and running!
Hi there,
Thank you so much for such a glowing 5-star review! ✨ My heart is bursting with happiness with such kind words. 💞
I greatly appreciate you! You're just too awesome! ✨
Take care & stay safe! 😃
Warm regards,
Kristine
Krystabel helped me a lot today and updated many settings for meee
Love her work
Thanksssssssss ":)
Hi Sarya,
Thank you for your wonderful review! I truly appreciate you taking the time to share your experience.
It was a pleasure helping you with our Zapiet - Pickup + Delivery app settings and finding the best solution for your store and customers.
If you ever need assistance, don’t hesitate to reach out—we’re always here to help!
Warmest regards,
Krystabel
Jeanette was amazing after all i carry Karen personality sometimes she handled smoothly and helped me . She was so kind and helpful to solce the problem from begining to end. If she was here i could hire her.
Such a lovely review! Thank you so much, Omer. It was truly a pleasure assisting you. I’m delighted that everything is now working just as you expected.
Thanks for the great customer service today! Appreciate it!
Hi there,
Thank you for taking the time to leave such a fantastic review! I am delighted that I could help you and make your support experience a positive one.
Please feel free to contact us anytime if you need any further assistance.
Best wishes,
Diego