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It hasn't updating orders since November, tried re.syncing.etc .
Can someone from the app fix for me please ?
Thank you for your review and sorry to hear that you have been having issues with orders importing.
I'm pleased to report that we fixed this issue for your account last week and have verified that orders are now importing again in to your Click & Drop account.
If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Regards,
The Click & Drop Team.
Click and drop hasn't synced my shopify orders for 2 months.
Have no idea why.
Have unsynced & re-synced multiple times to no avail...
Thank you for your review and sorry to hear about the issues you have been experiencing importing orders. We have investigated and now fixed this issue on your account, and I can see that your new order from today has successfully imported into Click & Drop.
For future Click & Drop queries or problems like this we recommend that you first refer to our Shopify help pages, and if these do not help contact our support team at clickanddropsupport@royalmail.com for further assistance, as this will allow easier identification of your account and help clarify any related information that may be required to investigate the issue fully.
Our Shopify help pages can be found at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
Once again sincere apologies for the issues you have been having.
Best Regards,
The Click & Drop Team.
Worked for a while and has now just stopped importing my orders.
Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:-
1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/
2) Click on your Shopify integration
3) Ensure the settings are correct
4) Click Update and connect
5) Follow the instructions on the subsequent pages
If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again.
If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Regards,
The Click & Drop Team.
Used to work, now completely broken, no support at all
This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it:
• Cleared cache and cookies
• Enabled JavaScript
• Used different browsers and incognito mode
• Uninstalled and reinstalled the app
• Attempted a full reconnect multiple times
Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all.
I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least.
This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.
Thank you for your review and I am sorry to hear that you have been having problems with your integration.
I am pleased to report though that we have resolved the issue with your account, and you will notice that your recent orders from the weekend have now imported into Click & Drop.
I'm not sure why you hadn't received a response to your email, but if you have any further problems going forward please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.
Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration.
If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
You can only import orders that are 60 days old, no good if you take pre orders.
Thank you for your review and sorry to hear that you have been having issues around your order processing.
It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at clickanddropsupport@royalmail.com with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you.
Regards,
The Click & Drop Team.
Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service.
__
Let me respond to your review reply.
You stated:
"As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem."
My response:
The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or other specific needs, would benefit from importing orders older than 7 days. To make matters worse, third-party software allows access to order histories beyond 7 days, proving that it’s possible—yet you choose not to offer this feature.
Click and Drop could do much better, as reflected in the numerous 1-star reviews.
And I won’t even begin to address the issue of deleting information after 13 months…
Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case.
Information relating to your Shopify Click & Drop integration can be found in our Shopify Help guide at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
As is stated in this guide we do not import orders older than 7 days old, which should not be a problem generally as your store will be permanently connected to Click & Drop via the integration and will automatically import your new store orders into Click & Drop within 15 - 30 mins of them meeting the order status criteria detailed in the Help guide.
Further troubleshooting info can be found in our Shopify troubleshooting help page at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If after referring to these articles you wish to contact our support team to investigate if they can help you with your issue please email clickanddropsupport@royalmail.com for further assistance.
Best Regards.
Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).
It is great that you are finding the app integration beneficial.
You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available.
Thanks for taking the time to review the Click & Drop Shopify integration
Doesn't update and hard to use
Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop.
It appears that we are importing all your store orders, but if your store orders are not being updated with shipping updates this will be because you are not actually setting your orders to 'Despatched' in Click & Drop, which is required for a 'Despatched' shipping update to be provided to your store orders.
Note that if this is your preference there is an account setting to automatically set your order to 'Despatched' when a label is generated, 'Mark order as despatched when label is generated', which can be set on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/
Either setting your orders to Despatched status or setting the above setting, together with the setting you have already set in your Shopify integration, 'Mark orders as despatched on channel' should resolve your issue.
If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Regards,
The Click & Drop Team.
Ok so I was worried to install because of all the negative reviews. So far it has just removed a step for me exporting my new orders, which is good. However, why is this so barebones? Can it not sync back from my Royal Mail Click and Drop account and mark orders as fulfilled and send my customers a tracking number as well? Because it appears I still need to send this to them myself manually, which is a lot of pointless copying and pasting when the apps are connected and should do this automatically. I know Royal Mail isn't exactly a high tech company, but man, all it is really doing is exporting new orders and nothing else. Please put a little work into this, it might not mean much to you but for small businesses like mine it makes a big difference.
Thank you for your review and sorry to hear that you have been having problems with shipping updates.
The Shopify app integration does indeed support sending despatched notifications back to your Shopify store. If you are still having issues with this, have you checked if your "Mark orders as despatched on channel" setting is enabled in the Click & Drop Shopify integration settings accessed using:-
https://business.parcel.royalmail.com/settings/channels/
Further information on setup and troubleshooting can be found in the following help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides I recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.
Best Regards.