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my integrations randomly arnt connecting my orders to click and drop
Thank you for your review and sorry to hear that you have been having issues with your orders.
Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order.
You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates.
To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at
https://business.parcel.royalmail.com/settings/channels/
and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at
https://business.parcel.royalmail.com/settings/miscellaneous/
Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders.
If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.
You can only import orders that are 60 days old, no good if you take pre orders.
Thank you for your review and sorry to hear that you have been having issues around your order processing.
It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at clickanddropsupport@royalmail.com with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you.
Regards,
The Click & Drop Team.
Keeps asking to update and connect but doesn't. Driving me absolutely booloo! USELESS
Click and Drop says it's successfully connected my Shopify store but when I click on the app within Shopify I am still getting "Sorry, an unexpected problem occurred." I have tried removing and re adding, disconnecting and re connecting same error each time
Thank you for your review. Whilst I am unsure why you are getting the unexpected error in the app within Shopify, the app's purpose is solely to let order data flow between your store and Click & Drop, rather than have integrated functionality within the app itself.
I can however see that your store is successfully connected to Click & Drop using the Shopify App and an order imported on the 15th when you first created the integration, which you will be able to view if you login to Click & Drop.
Please note that Click & Drop is only able to import Shopify orders that are in 'Unfulfilled' order status, 'Paid' payment status, and no older than 7 days old. This and further help can be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you have further issues and still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
I integrated the Royal Mail Click & Drop and the link is showing as green for connected. But there is no download of orders? Seems like this has been an issue for a long time. Is it worth holding out for Royal Mail to fix it?
App doesnt work at all - just errors out when installing integration.
Tried multiple times, with multiple browsers and machines - same error each time.
Looks like i will find another mail provider
Thank you for your review. We updated our app earlier today to resolve the connection issues, but it looks like the last time you attempted to create a new integration was yesterday, so you should be successful if you try again, but if problems persist please don't hesitate to contact our support team.
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website.
Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.
Best Regards.
I don't understand the negative reviews I am using this service more than 10 years without any issue. It does anything you need it to, fast shipment and great tracking system ( I am using tracked48 and tracked24 services) Highly recommend!
Thank you for your review. I'm not sure if it was your intention not to include a description relating to any issues you have been having, but have you referred to our Shopify help pages below to see if they can help you:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you are still having issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.
We are unable to purchase shipping for our parcels. The issue i found out is that the Royal mail system does not trigger 3dSecure according to Starling Bank. We have orders that need shipping and can't pay for these!!!!
Thank you for your review and sorry to hear you are having issues with 3D secure, but the Click & Drop platform does support 3D Secure authentication through the platform's payment provider.
When a card payment is made, the 3D Secure process is managed between the payment provider, your card issuer (Starling Bank), and the relevant card network (e.g. Visa or Mastercard).
If the 3D Secure challenge screen is not appearing this may be related to something on the Starling Bank side as Click & Drop does not control whether or how the 3D Secure challenge appears.
We therefore recommend checking your Starling app for any messages relating to your attempted transactions and/or contacting your bank to discuss the problem further.
If Starling confirm that 3D Secure should have been triggered for one of your payment attempts, can you please contact our support team at clickanddropsupport@royalmail.com and/or update the review with any further information the bank can provide relating to this and we will investigate further.
Regards,
The Click & Drop Team.
Randomly had orders not being integrated. Very frustrating.
Thank you for your review and I am sorry to hear that you have been having issues getting your store orders to import. Having investigated I am pleased to report that your account configuration has been updated and orders should now flow in to your Click & Drop account as expected.
For any future queries or issues please first refer to our Shopify help pages below to see if they can help you:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still need further assistance then please contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
Doesn't update and hard to use
Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop.
It appears that we are importing all your store orders, but if your store orders are not being updated with shipping updates this will be because you are not actually setting your orders to 'Despatched' in Click & Drop, which is required for a 'Despatched' shipping update to be provided to your store orders.
Note that if this is your preference there is an account setting to automatically set your order to 'Despatched' when a label is generated, 'Mark order as despatched when label is generated', which can be set on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/
Either setting your orders to Despatched status or setting the above setting, together with the setting you have already set in your Shopify integration, 'Mark orders as despatched on channel' should resolve your issue.
If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Regards,
The Click & Drop Team.
This is more complicated than it needs to be for Shopify stores, as other reviewers have said
Used to work really well, but now it's uploading each order 4 times, so I'm having to go in to click n drop and delete 3 of each order, and it's not fulfilling the orders. Have contacted support for help, got the usual email 'we will get back to you within 2 days' four days later and I'm still waiting. I need this for my business and have been using it for approx 4 years without issue. Now that I need help, I'm not getting it. Very disappointed with the support.
Finally got back to me today and got issues sorted. Easy fix once I had help. Thank you
When it works it's OK but it is just really slow to sync orders. UX in the click and drop website isn't great but it's functional. And Royal Mail are the most reliable so, worth it overall
Basic app with limited options and configurations. Very slow to pull in orders, no way to manually force order import in high priority scenarios.
Suitable for the small business but not for medium or high volume shipping
App brings in my orders quickly and accurately and dispatches them with all the tracking information etc so can't say I have any complaints!
Does not integrate partial orders like Evri does so I won't be using it, and the Click and Drop webpage is quite buggy.
Doesn't add orders to click-and-drop account, all the things show that it is integrated with royal mail but it doesn't add any orders.
Imports orders, fairly straight forward to use C&D website itself, only thing I'm not sure if when marking an order dispatched in C&D (misspelled despatched on the RM website), the order isn't updated in shopify, maybe because I use a business C&D account?
EDIT:
I just clicked the Open App link on this page which took me to the settings page where the option is to enable the dispatch instruction back to shopify.
Thank you for your review. We're glad to hear that you found the setting to notify your Shopify store when an order is despatched, and that you are happy with the app integration and Click & Drop itself.
If you have any further queries please consult our help guides and if these do not provide the information you require please do not hesitate to contact our support team.