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can't reconnect store after addresses were imported incorrectly. Worked perfectly for a long time, now I can't ship my orders.
Thank you for the review. We recently experienced an issue with store reconnections, which have now been resolved by our team. We can confirm that your store has been successfully reconnected and that orders are successfully importing again.
Please accept our sincere apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team
**Edit: Problem resolved!
Trying to add another Shopify store to my Click and Drop account, constant errors and support haven't got back to me to try resolve. They suggest silly fixes like try another browser etc. It's a problem on their side and it seems they have a team of 1 developer so any real technical issue will probably take weeks if not months to resolve :(
Thank you for your updated review, and we can also see that your connection issues have now been resolved and your orders importing successfully again. It is great to see that you value the integration so highly.
Please accept our apologies for any inconvenience this may have caused and if you have any further issues please don't hesitate to contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team
Was working brilliantly, now doesn't pull orders through from my website despite saying it's connected to my shopify store.
Thank you for your review. We can see that several Shopify orders imported in to your Click & Drop account yesterday and the system is operating correctly.
So sincere apologies for any inconvenience caused and if you have any further issues please don't hesitate to contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team.
This app, and the broader Royal Mail systems & architecture, are awful.
Thank you for your feedback. Please let us know if there's anything in particular that would improve your experience when using Click & Drop.
For any further enquiries or assistance, please reach out to our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again.
Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team.
We have recently begun experiencing an issue where orders are no longer pulling through from Click & Drop to Shopify. As a result, these orders are not showing as fulfilled on our Shopify system.
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning;
"we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence."
There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning.
However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
Was very reliable until recently then stopped importing, it seems others have had the same problem and nobody is able to fix it. Reconnecting the app has me going round in circles with no clear way of getting a fix done. Will re-review once I hear back and get support to connect as currently the app is useless and far from cost effective.
Thank you for your review and sincere apologies for the issues you have been having importing orders. Given your description I would recommend you try deleting your current Shopify integration and create a fresh Shopify integration to your Shopify store, following which your store orders should start importing again through the new integration.
Further help guidance and troubleshooting tips can be found in our help pages at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still continue to experience issues importing orders with your newly created integration please contact our support team by email at clickanddropsupport@royalmail.com for assistance.
Regards,
The Click & Drop Team.
