리뷰 (45)

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2023년 12월 4일

I'm actually going to disagree with the majority of reviews, this app is a real life saver! We've been using this app since the launch of our site and have had no problems at all.

It all gets imported over perfectly and when they are dispatched on click and drop all of the tracking information is imported to our shopify store automatically. (I will say however, there is a slight delay of sometimes up to 10 minutes for this to occur, but it does happen.) I would recommend giving the orders a few minutes after they have been marked as dispatched on click&drop.

Before this app (and shopify) we would use the manual system, and it would take us forever. This has been a real upgrade for us, and it's totally free to use! Can't complain at all!

Sewing Machines UK
영국
앱 사용 기간 5개월
2024년 2월 17일

Perfect for small businesses in the UK - with a few caveats. I've been using this app since my store launched and it's made the process of handling shipping hassle free.

With that being said, there are a few pain points:
- DO NOT visit the app in Shopify after installation. It just takes you to create a new "integration" in RM. Do it once and then train your muscle memory to never click the app within Shopify ever again.
- Order fulfilment comes from RM, not Shopify. Would prefer a native integration in to Shopify, but this works fine.
- When using Marketplace Connect, the multi-channel orders are created in a strange address format. The only way to mitigate this is to remove it in RM, which is fine. Issue with MP Connect, but could be handled at ingest by RM.
- It takes some setting up to work with native 4x6in label printers, by default it prints A4. Go to your RM settings and ensure you have only ticked "print label" and "4x6in" (can't remember exact settings) and everything will work flawlessly.

There are separate complaints I have with RM C&D as a platform, however it's perfectly capable and when used properly works flawlessly.

Heirloom
영국
앱 사용 기간 2개월
2024년 5월 30일

This is more complicated than it needs to be for Shopify stores, as other reviewers have said

COR LAB UK
영국
앱 사용 기간 5일
2024년 2월 15일

As others have said, this app is completely dysfunctional. Wasted time applying for a RM account to be confronted with this once I tried to use them. I'll stick with the integrated evri and DPD

malman-floats
영국
앱 사용 기간 5개월
2024년 1월 22일

Rubbish app but there arent any alternatives by the look of it. I've got this connected to 2 shopify sites. One of them pulls all orders through including orders not linked to the location chosen and the other site pulls through 3 duplicate orders every time. Very very frustrating. As others have said, I would rather pay for this app and it worked than it be for free.

Ayumi Naturals
영국
앱 사용 기간 3일
답글 Click & Drop개 2024년 1월 23일

Thanks you for your review, and we are sorry to hear that you have been experiencing issues with the integration. Have you consulted our Shopify troubleshooting help page at https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration ? If this help article does not resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

2024년 2월 22일

Really disappointed with this app.
Switched our shipping to Royal Mail but the app is rubbish, it does not send tracking info back to shopify so we are having to do this manually to 100+ orders per day.

Re:gn Wholesale
영국
앱 사용 기간 6일
2023년 7월 21일

Suddenly unsupported and is not integrating with my store anymore. What are we supposed to do. No information has been provided. Extremely inconvenient with no communication. Please update us immediately. Complete shambles.

My Dream Party Shop I Modern Party Supplies and Balloons
영국
앱 사용 기간 거의 5년
2023년 10월 27일에 편집됨

App has been broken by Royal Mail team, it worked well until a few months ago, now there are multiple errors and the support team do not investigate issues.
Waiting for 2 months for issue that Royal Mail cannot process EU orders and now need to find an alternative.

Update: The Royal Mail response to reviews is quicker than support but false. It hasn't been resolved and I can't process or ship those orders. The issue remains and hasn't been investigated.

naturebytes kit store
영국
앱 사용 기간 대략 2년
답글 Click & Drop개 2023년 10월 10일

Thank you for your review. It looks like the small number of errors you refer to that occurred over a 30 min period earlier today stopped around lunchtime at the point you created a new Shopify integration in Click & Drop. If you still have problems automatically importing orders going forward please don't hesitate to contact our support team.

Regarding processing EU orders it seems that you have been shipping EU orders using Click & Drop recently, but if you are referring to a very specific use case please again don't hesitate to contact our support team.

2023년 4월 11일

updated and downloaded the app and now I cannot see any new orders come through. waste of time. not sure what to do as there is no help and have to do everything manually.

Olivia Victoria
영국
앱 사용 기간 거의 2년
2023년 4월 4일에 편집됨

The update to incorporate Click & Drop App has been a disaster, as the app is not compatible with Shopify and I have now lost access to all my previous orders - if you are going to do an update and require an app download, you need to make sure the app is compatible and accessible!! I will now be forced to switch from Royal Mail, having successfully used Royal Mail and Shopify for the past two years

Update: Yes I deleted the integration upon your advice, but am unable to re-add the integration as it keeps taking me to the app download page and upon trying to download it says the app is not compatable with shopify.

School Wellbeing
영국
앱 사용 기간 1년 초과
답글 Click & Drop개 2023년 4월 4일

Thank you for your review and really sorry to hear about the problems you have had. It looks like you haven't yet tried to create a new Shopify integration after deleting your previous problematic one, which may well solve your problem. If that still doesn't help then please contact our Customer Service team team who will investigate and try to rectify the problem for you.