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App doesnt work at all - just errors out when installing integration.
Tried multiple times, with multiple browsers and machines - same error each time.
Looks like i will find another mail provider
Thank you for your review. We updated our app earlier today to resolve the connection issues, but it looks like the last time you attempted to create a new integration was yesterday, so you should be successful if you try again, but if problems persist please don't hesitate to contact our support team.
Thank you for your review. I'm not sure if it was your intention not to include a description relating to any issues you have been having, but have you referred to our Shopify help pages below to see if they can help you:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you are still having issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.
Doesn't update and hard to use
Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop.
It appears that we are importing all your store orders, but if your store orders are not being updated with shipping updates this will be because you are not actually setting your orders to 'Despatched' in Click & Drop, which is required for a 'Despatched' shipping update to be provided to your store orders.
Note that if this is your preference there is an account setting to automatically set your order to 'Despatched' when a label is generated, 'Mark order as despatched when label is generated', which can be set on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/
Either setting your orders to Despatched status or setting the above setting, together with the setting you have already set in your Shopify integration, 'Mark orders as despatched on channel' should resolve your issue.
If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Regards,
The Click & Drop Team.
*EDITED IN RESPONSE TO DEVELOPER'S REPLY BELOW*
Our errors are occurring due to our online store being integrated multiple times on C&D, as opposed to a single integration that's creating duplicate orders. This issue is caused because every time we launch C&D - regardless of wether it's from within Shopify's dashboard, or visiting the app URL link directly (as recommended by the developer themselves in their reply below) it still creates multiple integrations - so even if we access C&D via a direct URL, it still continues to create multiple integrations and subsequently, cloned orders. For us, this recommended workaround is no longer working consistently and needs urgently addressing for all users.
*ORIGINAL REVIEW*
I honestly cannot comprehend how bad this app is, if you want something to assist the derailment of your online business, use this app.
As others have said, the synchronisation is terrible, it constantly re integrates your online store so if you have, let's say, 10 new orders for example, it will show up in the Click and Drop app that you have 30 new orders, and then the order numbers will not sync up to the back end of your shopify. Every time we open this app, it reintegrates as a new store connection every time, causing endless clones of multiple orders that become incredibly difficult to keep track of.
It used to work not too bad. I remember seeing a review on here a while back where someone said to never to launch the app from your shopify dashboard, but instead just bookmark the URL for the app's home page, and visit it directly from a new tab to avoid the repeating integration issue. This hack was working well for us for a while, up until recently, whereas now it seems that regardless of wether you access the Click and Drop app via shopify dashboard, or by visiting the URL directly, it just doesn't sync up correctly to your store and/or pulls in an absurd amount of duplicates.
Surely this must be one of the biggest and most used services for small UK online businesses, and this is the state of the app and it's functionality? The fact that the same complaints have been echoed on other reviews for so long shows RM's total lack of support or motivation to actually fix these errors too. Diabolical. Please hire a new, competent developer team that actually does their job.
Thank you for the extra information.
To avoid any ambiguity for other readers of this review, once a Shopify integration has been setup within Click & Drop, users wishing to manage their orders within Click & Drop should navigate directly to the Click & Drop home page (https://business.parcel.royalmail.com).
If you still experience multiple integrations in the future despite doing this please do not hesitate to contact our support team as soon as practicable.
Best Regards,
The Click & Drop Team.
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Thank you for your review and and sorry to hear that you have been having problems with importing orders into Click & Drop.
In the last few months all of your duplicate orders imported into Click & Drop have been due to having multiple Shopify integrations setup on your account, so it seems the issue is how multiple integrations are being created rather than duplicate orders being created by a single integration.
As you refer to in your review, we currently recommend not using the Open button on the App listing to navigate to Click & Drop as this will currently trigger a new integration creation process. We are investigating a resolution to this issue with Shopify.
It looks like your most recent orders imported since deleting your duplicate integrations have not had duplicates created, so if you have any further instances of duplicate integrations being created despite using a bookmark to the Click & Drop home page, or have problems getting orders to import at all (which you seem to make reference to) then please first refer to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Best Regards,
The Click & Drop Team.
This is more complicated than it needs to be for Shopify stores, as other reviewers have said
When it works it's OK but it is just really slow to sync orders. UX in the click and drop website isn't great but it's functional. And Royal Mail are the most reliable so, worth it overall
Basic app with limited options and configurations. Very slow to pull in orders, no way to manually force order import in high priority scenarios.
Suitable for the small business but not for medium or high volume shipping
Doesn't add orders to click-and-drop account, all the things show that it is integrated with royal mail but it doesn't add any orders.