Avaliações (44)
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Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service.
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Let me respond to your review reply.
You stated:
"As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem."
My response:
The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or other specific needs, would benefit from importing orders older than 7 days. To make matters worse, third-party software allows access to order histories beyond 7 days, proving that it’s possible—yet you choose not to offer this feature.
Click and Drop could do much better, as reflected in the numerous 1-star reviews.
And I won’t even begin to address the issue of deleting information after 13 months…
Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case.
Information relating to your Shopify Click & Drop integration can be found in our Shopify Help guide at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
As is stated in this guide we do not import orders older than 7 days old, which should not be a problem generally as your store will be permanently connected to Click & Drop via the integration and will automatically import your new store orders into Click & Drop within 15 - 30 mins of them meeting the order status criteria detailed in the Help guide.
Further troubleshooting info can be found in our Shopify troubleshooting help page at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If after referring to these articles you wish to contact our support team to investigate if they can help you with your issue please email clickanddropsupport@royalmail.com for further assistance.
Best Regards.
Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration.
If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website.
Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.
Best Regards.
I think this worked the very first time I used it but since then it doesn't update Shopify on anything so is completely useless. Back to entering everything manually. I need to look in to other shipping options I guess like DPD or EVRI etc.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration. Have you consulted our Shopify troubleshooting help page at https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration ? If this help article does not resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Was working fine, then stopped syncing orders though. Nothing was uploading and none of the recommended "troubleshooting" steps worked. Even tried uninstalling and reinstalling to no avail. There is zero customer service help, so a completely pointless app at this point.
As others have said, this app is completely dysfunctional. Wasted time applying for a RM account to be confronted with this once I tried to use them. I'll stick with the integrated evri and DPD
Really disappointed with this app.
Switched our shipping to Royal Mail but the app is rubbish, it does not send tracking info back to shopify so we are having to do this manually to 100+ orders per day.
Rubbish app but there arent any alternatives by the look of it. I've got this connected to 2 shopify sites. One of them pulls all orders through including orders not linked to the location chosen and the other site pulls through 3 duplicate orders every time. Very very frustrating. As others have said, I would rather pay for this app and it worked than it be for free.
Thanks you for your review, and we are sorry to hear that you have been experiencing issues with the integration. Have you consulted our Shopify troubleshooting help page at https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration ? If this help article does not resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Even though Click and Drop integrations lets you choose the location of your store, it pulls orders from all locations in Shopify so all our warehouses are getting the same order pulled through.
Suddenly unsupported and is not integrating with my store anymore. What are we supposed to do. No information has been provided. Extremely inconvenient with no communication. Please update us immediately. Complete shambles.