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You can only import orders that are 60 days old, no good if you take pre orders.
Thank you for your review and sorry to hear that you have been having issues around your order processing.
It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at clickanddropsupport@royalmail.com with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you.
Regards,
The Click & Drop Team.
It hasn't updating orders since November, tried re.syncing.etc .
Can someone from the app fix for me please ?
Thank you for your review and sorry to hear that you have been having issues with orders importing.
I'm pleased to report that we fixed this issue for your account last week and have verified that orders are now importing again in to your Click & Drop account.
If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Regards,
The Click & Drop Team.
Worked for a while and has now just stopped importing my orders.
Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:-
1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/
2) Click on your Shopify integration
3) Ensure the settings are correct
4) Click Update and connect
5) Follow the instructions on the subsequent pages
If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again.
If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Regards,
The Click & Drop Team.
Ok so I was worried to install because of all the negative reviews. So far it has just removed a step for me exporting my new orders, which is good. However, why is this so barebones? Can it not sync back from my Royal Mail Click and Drop account and mark orders as fulfilled and send my customers a tracking number as well? Because it appears I still need to send this to them myself manually, which is a lot of pointless copying and pasting when the apps are connected and should do this automatically. I know Royal Mail isn't exactly a high tech company, but man, all it is really doing is exporting new orders and nothing else. Please put a little work into this, it might not mean much to you but for small businesses like mine it makes a big difference.
Thank you for your review and sorry to hear that you have been having problems with shipping updates.
The Shopify app integration does indeed support sending despatched notifications back to your Shopify store. If you are still having issues with this, have you checked if your "Mark orders as despatched on channel" setting is enabled in the Click & Drop Shopify integration settings accessed using:-
https://business.parcel.royalmail.com/settings/channels/
Further information on setup and troubleshooting can be found in the following help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides I recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.
Best Regards.
I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!
Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!
my integrations randomly arnt connecting my orders to click and drop
Thank you for your review and sorry to hear that you have been having issues with your orders.
Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order.
You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates.
To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at
https://business.parcel.royalmail.com/settings/channels/
and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at
https://business.parcel.royalmail.com/settings/miscellaneous/
Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders.
If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website.
Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.
Best Regards.
Suddenly unsupported and is not integrating with my store anymore. What are we supposed to do. No information has been provided. Extremely inconvenient with no communication. Please update us immediately. Complete shambles.
App has been broken by Royal Mail team, it worked well until a few months ago, now there are multiple errors and the support team do not investigate issues.
Waiting for 2 months for issue that Royal Mail cannot process EU orders and now need to find an alternative.
Update: The Royal Mail response to reviews is quicker than support but false. It hasn't been resolved and I can't process or ship those orders. The issue remains and hasn't been investigated.
Thank you for your review. It looks like the small number of errors you refer to that occurred over a 30 min period earlier today stopped around lunchtime at the point you created a new Shopify integration in Click & Drop. If you still have problems automatically importing orders going forward please don't hesitate to contact our support team.
Regarding processing EU orders it seems that you have been shipping EU orders using Click & Drop recently, but if you are referring to a very specific use case please again don't hesitate to contact our support team.
Was working fine, then stopped syncing orders though. Nothing was uploading and none of the recommended "troubleshooting" steps worked. Even tried uninstalling and reinstalling to no avail. There is zero customer service help, so a completely pointless app at this point.