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This well working app has been rendered completely obsolete without any warning, forcing users (including myself) to manually input orders from a spreadsheet or use a different shipping service, at least until they decide to update the app so it is shopify compatible.
Ridiculous. it's as if Royal Mail don't want to make any money and want to lose all their customers.
App brings in my orders quickly and accurately and dispatches them with all the tracking information etc so can't say I have any complaints!
Imports orders, fairly straight forward to use C&D website itself, only thing I'm not sure if when marking an order dispatched in C&D (misspelled despatched on the RM website), the order isn't updated in shopify, maybe because I use a business C&D account?
EDIT:
I just clicked the Open App link on this page which took me to the settings page where the option is to enable the dispatch instruction back to shopify.
Thank you for your review. We're glad to hear that you found the setting to notify your Shopify store when an order is despatched, and that you are happy with the app integration and Click & Drop itself.
If you have any further queries please consult our help guides and if these do not provide the information you require please do not hesitate to contact our support team.
Completely unusable. Says it works and it really just doesn't. Royal Mail is killing itself with the inability to see that it is unable to provide a service to humans without other humans to provide this service. Just Ruining my life one step at a time. Thanks, Royal Mail, Im just glad the queen isn't alive to see what you have done.
Does not integrate partial orders like Evri does so I won't be using it, and the Click and Drop webpage is quite buggy.
Basic app with limited options and configurations. Very slow to pull in orders, no way to manually force order import in high priority scenarios.
Suitable for the small business but not for medium or high volume shipping
It seems this app has been abandoned. At least it states it's not updated and is now unsupported. It's great when it actually works although it doesn't pull through any orders coming through using our upsell app(which is most of our orders). I don't know of an alternative so we stick with it but not sure if there's much of a point.
Used to work really well, but now it's uploading each order 4 times, so I'm having to go in to click n drop and delete 3 of each order, and it's not fulfilling the orders. Have contacted support for help, got the usual email 'we will get back to you within 2 days' four days later and I'm still waiting. I need this for my business and have been using it for approx 4 years without issue. Now that I need help, I'm not getting it. Very disappointed with the support.
Finally got back to me today and got issues sorted. Easy fix once I had help. Thank you
PLEASE can RM fix this app - when it works it's great, but several of my orders fail to pull through, and there's seemingly no reason for it. This didn't happen with Squarespace, so I have no idea what's going on. Right now, when I click on the app within Shopify I get 'business.parcel.royalmail.com refused to connect.'
Well I installed this app and after a couple of issues I was able to resolve them myself. Other than that it’s cut my shipping processing down to an effective minimum.
For those who have the postage being imported 3 times I resolved this by logging into to my Royal Mail click and drop account > settings > integrations and deleted 2 of the 3 Shopify connections. No idea why I had 3 when I only installed it once.