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Inconsistent and infuriating.
One day orders will sync nicely, on another day there'll be no sync and/or the whole thing is disconnected. It's not as if I'm processing a zillion orders at a time, either.
Typical $BIGCORP attitude from Royal Mail; never our fault - guys, if you're introducing breaking changes to your API this often then YOU'RE DOING IT WRONG, and liasing with the app developer works wonders.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused.
If you require any further assistance, our support team will be more than happy to help. Please contact us at clickanddropsupport@royalmail.com
Kind regards,
The Click & Drop Team
This app sucks, doesn't fetch complete orders from shopify. fetch some orders from Shopify and left some. Even after too many efforts it doesn't work and we need to manually import orders. This takes a hell of time.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused.
If you require any further assistance, our support team will be more than happy to help. Please contact us at clickanddropsupport@royalmail.com
Kind regards,
The Click & Drop Team
Has worked perfectly for a couple of years. All of a sudden my Shopify orders are not pushing over to Click & Drop and no response to any of my messages from the help service, so I'm stuck having to manually add them.
Absolute rubbish, works well for a week, then stops you from being able to make payments on card. Called RoyalMail Click & Drop Technical Team, said nothing they could do and had no clue why its happening, completely useless. Might as well not have them there....
Now I have to go back to royalmail.co.uk and fill out all the details manually, this is a joke. waste of time, avoid. Just wasted an hour...
Stop connecting to my website after update i have lots of orders i need to ship but being told they dont know when it can be fixed
Was working fine and now orders are not coming through to the click and drop account. Tried too reconnect and this does not work.
Hi there, thank you for your feedback, we’re sorry to hear about your experience. Orders are coming through successfully on your account. Please accept our sincere apologies for any inconvenience caused.
If you require any further assistance, our support team will be more than happy to help. Please contact us at clickanddropsupport@royalmail.com
Kind regards,
The Click & Drop Team
Was working brilliantly, now doesn't pull orders through from my website despite saying it's connected to my shopify store.
Thank you for your review. We can see that several Shopify orders imported in to your Click & Drop account yesterday and the system is operating correctly.
So sincere apologies for any inconvenience caused and if you have any further issues please don't hesitate to contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team.
This app, and the broader Royal Mail systems & architecture, are awful.
Thank you for your feedback. Please let us know if there's anything in particular that would improve your experience when using Click & Drop.
For any further enquiries or assistance, please reach out to our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team
orders on shopify are being processed but click and drop only list the order as dispached and will not fullfill then. Very frustrating.
Hi there, thank you for your feedback, we’re sorry to hear about your experience.
The setting “Mark orders as despatched on channel” is already enabled on your account, allowing Click & Drop to update fulfilment statuses in Shopify. When an order is marked as “dispatched” in Click & Drop, it is updated to “fulfilled” in Shopify.
We’ve identified that your Shopify integration was disconnected, which would prevent orders from importing and being processed.
Please ensure the integration is active to ensure orders continue to flow as expected.
Please accept our sincere apologies for any inconvenience this may have caused. If you need any assistance, our support team will be happy to help, please contact us at clickanddropsupport@royalmail.com.
Kind regards,
The Click & Drop Team
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again.
Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team.
