Click & Drop

It is great that you are finding the app integration beneficial.

You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available.

Thanks for taking the time to review the Click & Drop Shopify integration

Thank you for your review and sorry to hear that you have been having issues around your order processing.

It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at clickanddropsupport@royalmail.com with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:-

1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/
2) Click on your Shopify integration
3) Ensure the settings are correct
4) Click Update and connect
5) Follow the instructions on the subsequent pages

If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again.

If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Once again sincere apologies for the issues you have been having.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having problems with shipping updates.

The Shopify app integration does indeed support sending despatched notifications back to your Shopify store. If you are still having issues with this, have you checked if your "Mark orders as despatched on channel" setting is enabled in the Click & Drop Shopify integration settings accessed using:-

https://business.parcel.royalmail.com/settings/channels/

Further information on setup and troubleshooting can be found in the following help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides I recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.

Best Regards.

Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!

Thank you for your review and sorry to hear that you have been having issues with your orders.

Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order.

You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates.

To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at

https://business.parcel.royalmail.com/settings/channels/

and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at

https://business.parcel.royalmail.com/settings/miscellaneous/

Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders.

If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Regards,
The Click & Drop Team.

Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website.

Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.

Best Regards.

Thank you for your review. It looks like the small number of errors you refer to that occurred over a 30 min period earlier today stopped around lunchtime at the point you created a new Shopify integration in Click & Drop. If you still have problems automatically importing orders going forward please don't hesitate to contact our support team.

Regarding processing EU orders it seems that you have been shipping EU orders using Click & Drop recently, but if you are referring to a very specific use case please again don't hesitate to contact our support team.