Click & Drop

Thank you for your review and sorry to hear that you have been having issues with your orders.

Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order.

You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates.

To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at

https://business.parcel.royalmail.com/settings/channels/

and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at

https://business.parcel.royalmail.com/settings/miscellaneous/

Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders.

If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:-

1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/
2) Click on your Shopify integration
3) Ensure the settings are correct
4) Click Update and connect
5) Follow the instructions on the subsequent pages

If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again.

If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Once again sincere apologies for the issues you have been having.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having issues around your order processing.

It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at clickanddropsupport@royalmail.com with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you.

Regards,
The Click & Drop Team.