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Doesn't update and hard to use
Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop.
It appears that we are importing all your store orders, but if your ...
my integrations randomly arnt connecting my orders to click and drop
Thank you for your review and sorry to hear that you have been having issues with your orders.
Your recent Shopify order on Thursday was imported successfully, and we have ...
Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).
It is great that you are finding the app integration beneficial.
You are using the correct process currently for managing customs data for Click & Drop, but we do have plans ...
Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration.
If you are still experiencing issues with slow order ...
Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service.
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Let me respond to your review reply.
You stated:
"As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem."
My response:
The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or ...
Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case.
Information relating to your Shopify Click & Drop integration ...
I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!
Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!
Great app with my Shopify store, it's saving loads of time. I do have to keep clearing filters and had to wade through the help to get the tracking numbers put back into Shopify but once you've got the hang of it it's great
This is more complicated than it needs to be for Shopify stores, as other reviewers have said
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website.
Unfortunately it is difficult to provide ...
Suddenly unsupported and is not integrating with my store anymore. What are we supposed to do. No information has been provided. Extremely inconvenient with no communication. Please update us immediately. Complete shambles.