Click & Drop
- Tarification
-
Installation gratuite. Des frais supplémentaires peuvent s’appliquer.
- Note
- 2,3 (45)
- Développeur
- Click & Drop
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Click & Drop de Royal Mail est une solution rapide et facile pour choisir, acheter et imprimer votre affranchissement en ligne
Imprimez et payez votre affranchissement en quelques clics. Que vous envoyiez un produit ou une centaine, Click & Drop® vous permet d'imprimer toutes vos étiquettes en une seule fois, et de sélectionner et payer instantanément les options d'affranchissement qui vous conviennent. Importez facilement les commandes de votre boutique Shopify, ainsi que de vos plateformes eBay, Amazon et autres plateformes de commerce électronique dans Click & Drop® pour vous aider à suivre chaque vente et expédition que vous effectuez, et vous aider à expédier vos colis en un rien de temps.
- Gérez, traitez et marquez vos commandes Shopify comme expédiées
- Configurez vos adresses commerciales et de retour. Gérez plusieurs utilisateurs avec un seul compte
- Accédez à des tarifs d'affranchissement réduits pour les commandes en gros (clients OnlineBusinessAccount uniquement)
- Créez des règles d'expédition pour appliquer l'affranchissement instantanément
- Produisez des notes d'expédition, des formulaires de déclaration en douane et des rapports de commandes expédiées
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Langues
anglais
Cette application n’est pas traduite en français
Catégories
Tarification
Gratuit
Installation gratuite
Des frais variables s'appliquent pour l'achat d'étiquettes d'expédition importées dans Click & Drop en utilisant cette application
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Tous les frais sont facturés en USD.
Avis (45)
Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service.
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Let me respond to your review reply.
You stated:
"As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem."
My response:
The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or other specific needs, would benefit from importing orders older than 7 days. To make matters worse, third-party software allows access to order histories beyond 7 days, proving that it’s possible—yet you choose not to offer this feature.
Click and Drop could do much better, as reflected in the numerous 1-star reviews.
And I won’t even begin to address the issue of deleting information after 13 months…
Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case.
Information relating to your Shopify Click & Drop integration can be found in our Shopify Help guide at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
As is stated in this guide we do not import orders older than 7 days old, which should not be a problem generally as your store will be permanently connected to Click & Drop via the integration and will automatically import your new store orders into Click & Drop within 15 - 30 mins of them meeting the order status criteria detailed in the Help guide.
Further troubleshooting info can be found in our Shopify troubleshooting help page at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If after referring to these articles you wish to contact our support team to investigate if they can help you with your issue please email clickanddropsupport@royalmail.com for further assistance.
Best Regards.
Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).
It is great that you are finding the app integration beneficial.
You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available.
Thanks for taking the time to review the Click & Drop Shopify integration
Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration.
If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!
Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website.
Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.
Best Regards.
Assistance
Click & Drop peut répondre à toutes vos questions concernant Click & Drop.
Développeur
Colliers Way, Nottingham, NG8 6AT, GB
Lancement
31 octobre 2022
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