Click & Drop

I’ve used Click & Drop for a couple of years. It fills a gap, but the integration could be much better. Ideally, I’d like to buy shipping directly from the Shopify order screen using my own Royal Mail rates. We need an age verification service that isn’t currently available through Shopify’s shipping options, so we’re relying on Click & Drop in the meantime.

For now, it feels like a sticking plaster. I hope Royal Mail listens to feedback and that Royal Mail and Shopify work together to make shipping from the order screen simpler and allows customers to use their own account / shipping rates. Doing this will make the whole process slick.

My Listing descriptions on Shopify are all of a sudden overwriting the Goods Description I put in Royal Mail settings.

I find it astonishing how the people at Royal Mail, really understand their customers needs.

They're so intuitive that they never asked. They're born understanding how customers that spend £60,000 a year with them use their products, having never used it that way themselves.

They know that it makes total sense to compact detailed descriptions, with size charts, specs, compatibility, often exceeding 4000 characters down to the very first 40 characters for a Customs Goods Description, and that this wont delay customs at all, or add an hour extra onto a day to correct them all individually.

I love how they disabled the ability to override these descriptions to something of my own choosing, it's so customer focused.

So much love for Royal Mail. Every single staff member treats us with "kindness' and "consideration" whilst doing precisely what they want irrespective of the outcome.

They even reply to feedback lovingly and always fully understand our needs, whilst never offering a silly reason or excuse.

Absolute rubbish, works well for a week, then stops you from being able to make payments on card. Called RoyalMail Click & Drop Technical Team, said nothing they could do and had no clue why its happening, completely useless. Might as well not have them there....
Now I have to go back to royalmail.co.uk and fill out all the details manually, this is a joke. waste of time, avoid. Just wasted an hour...