ClickCease ‑ Ad Protection , 11 条评论
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Actually a ZERO! This works for like 30 days and then is useless, the bots find ways around it and by the time you figure it out you can't get out of the contract. I was charged $89 yesterday and told them I could not login to the app on shopify or on their site because it blocked me and I STILL can't cancel or get a refund. TOTAL WASTE of time and money!
The app worked fine until about a week ago. All analytics stopped for no reason. Because of this, bots were eating my ad budget. Had several chats with people and no one could help. They all said they had to escalate to tech support. Tech support never responded to any requests. Finally, the last person I had a chat with said the app was waiting for me to select a plan!!! I was already a customer who has been billed $59!!!! This shows me that their people are poorly trained with little to no knowledge of the product. Would not recommend it to anyone since when something goes wrong, no one can help. Would give zero stars if possible.
Hi Chris,
We’re sorry to hear about your recent experience with ClickCease. We’re happy to write that the tech issue is now resolved and apologize for any inconvenience caused. Our customer experience manager will reach out asap to address your feedback and make sure you’re set up successfully.
Do not bother installing this app. App does not work. I could not get past the screen that asks you which plan to select even though I selected the plan I wanted multiple times. Customer service was quick to respond but the people providing the service are not well trained. You never work with the same person twice therefore each person ask the same questions again. Waste of my time! Not happy! I had to give it one star because you cannot submit your review. This is a zero star experience.
One of the most awaited app. Pity it doesn't run. App itself doesn't get installed. Pathetic customer service. After 1 or 2 days, they tell the issue is resolved. I try to install and guess what it doesn't work as usual. Have been waiting for more than a week now. They still couldn't fix it.
Hi there,
I would like to sincerely apologise for the experience you had when you initially installed our app. Our dev and support team took it extremely seriously and have done everything to guarantee no other customer has a similar experience.
The app has now been launched properly. The issue you had, has been fixed and tested thoroughly. We have since had multiple installs that have had no issues and the app is running optimally. I am also glad to hear that you have since signed up and have been using our service for a few weeks now. Everything is running smoothly and we are blocking all fraud that is occuring on your campaigns.
Thank you for your feedback and please let us know if there is anything you may need.
Kind regards
Jesse
ClickCease Tech Support
Wow this is terrible experience for me -I applied app agreed to a plan after my 7 day trial but it won’t let me open the app - it keeps reverting back to the choose a plan page- but I’ve already done this . I am uninstalling it now. I hope others have success.