I think this app looks really promising. UI is very userfriendly, great customizable email notifications. However, I think that I am not going to use it. I have translated all possible contents, but throughout the returnprocess the customers will still encounter a lot of English sentences that cannot be translated/customized. I understand that their focus is (probably) on UK, but our mainfocus is set on the Netherlands, and as I want the most userfriendly website as possible, I think i will skip this app for now. I understand that it might be a long term issue but I would definitely reconsider if the app would be even more customizable/translatable.
Thank you for the review and feedback, this is something that we have come to realise is a challenge for certain retailers. We are in the process of updating our app to enable all elements of the return journey to be customisable. Our team hopes for this to roll out within the next 2 weeks, we will keep you updated.
Only Collect+ destinations for returns so far, maybe a post office might make things easier for customers
We have recently added Clicksit to our store to provide a much better experience to our customers. Free returns gives our potential buyers piece of mind when investing in our products. From our side, Clicksit is easily setup and functions great. Constructive criticism would be that return delivery times are long and that the cost per return is rather high. Hopefully both things can be improved in the near future.
I Don’t Drink Much
Easy process to set-up and customise - only using basic/standard for now. Great support/aftercare service. Just a little clarity needed on payment for using the app/service - but not a real issue.
muy buena app para optimizar el proceso de las garantias, le hace falta mejorar su hoja de trabajo, para que muestre todo en una sola ventana. info de clientes, orden y estado de la garantia
A to Z Leather
I wasn't sure initially if this was the right app for me. I found getting in touch with the team really helpful to understand what the app would offer. For example whilst its only focussed on UK returns it has made that part of the business easier for us. I'd love to see it expand to other geographies. I found setting up the returns process fairly easy too and it was great to get on the phone guidance. Here's what I'd like to see in the future:
Partnering with carriers in Europe and worldwide. For where we are as small business it works for us.
The Forgotten Toy Shop
The app installed all ok. I've only had to use it once so far and seemed ok to use. It will make my returns (should I get any) an easy process.
Beauty Store For You
Yes very good to use and is free for me as I am outside of the UK. They don't provide the address labels.I just configure the settings so the customers send a return back to my address as the suppliers don't receive returns beautystoreforyou.com
Simpler and easier to use than other return centers, but some functions need to be improved，service response is very fast
Oliver Co. London
Great value for money and makes website feel very professional. Works very well the majority of the time. Small bugs need to be fixed in order for it to be perfect.